Empire Chrysler Jeep Dodge Ram of West Islip

Great Job I was previously working with another dealership and in no way were they as courteous with the budget I had to work with. As well as my Trade Value I was previously working with another dealership and in no way were they as courteous with the budget I had to work with. As well as my Trade Value More

Service xxxx I brought in my 2007 Chrysler 300 for service last week. After being to made to feeling like I was a bother to the service department because I didn't I brought in my 2007 Chrysler 300 for service last week. After being to made to feeling like I was a bother to the service department because I didn't have an appointment that I was told I didn't need one when I called the prior week. Before I could even explain what was wrong with the car I was being sold a 4 wheel alignment for $149.00 that after I said I could have done at Mavis or Pep-boys for cheaper (I had to call Mavis and Pep-boys to prove I was right) I was then offered the 79.00 price match. I explained the problems with the car, confirmed my warranty and was told they will see what they could do about getting it in. About 4 PM, I dropped it off at 7 AM, I received a call and was told that everything was under warranty but wouldn't be ready till tomorrow. They did offer a rental through Enterprise and I was given a Focus that was dirty and the fuel light was on (but that's another story). So the next day I go to pick up the car and there was a charge for the alignment (the car had significant front end work done and required an alignment as part of the repair) but after asking for the charge to be removed again the service writer tried to make me into a fool. It only gets worse, after paying I go outside and the valet brings the car around and there is a hit mark on the rear bump with damage to the paint and plastic bumper cover and trim. The service writer and manager come out and the manager starts rubbing it with his hand saying its just dirt. He also acknowledges that it wasn't on the inspection sheet from the morning when I dropped it of so he was going to take credit for it. I offered him to refund my repair payment of 249 dollars (warranty + alignment) and he said he had to talk to his boss tomorrow but would call. Well the next day guess who ended up calling who, you guessed it me. I then was told by the service managers boss that they weren't paying for any damage and that I should contact my insurance company to report a claim. I can tell you in addition to my dissatisfaction I heard nothing but bad stories while sitting in the repair waiting room for my ride home. So take my advise steer clear of this place at all cost unless you would like similar treatment. More

made the process painless and love our vehicle Wasn't making any headway at another dealership , glad I had opportunity to meet Rich . We Had a deadline for delivery and other goals as well, thank Wasn't making any headway at another dealership , glad I had opportunity to meet Rich . We Had a deadline for delivery and other goals as well, thankfull to say he helped us achieve them all !!!! True professional ;made the process smooth and we really are enjoying our new jeep More

Wonderful The customer service was unbelievable, they always greeted me when I walk in, everyone always have a smile on there face . They said they would make i The customer service was unbelievable, they always greeted me when I walk in, everyone always have a smile on there face . They said they would make it work and the did.. I will recommend this dealership to my friends and family!! More

Felt like home The dealership's Staff were excellent in finding out what I was really looking for. Rich Link, Jay Waters and Christina did everything in their power The dealership's Staff were excellent in finding out what I was really looking for. Rich Link, Jay Waters and Christina did everything in their power to make sure everything worked out for me. The manager, Brendan Miller, was very helpful as well. Thanks Atlantic CJDR for the wonderful experience! More

Excellant Purchase Experience I purchased a Dodge Journey for my wife from Atlantic Chrysler Dodge. It was a very pleasant experience. The salesman, Ted Dekams, was very friendly a I purchased a Dodge Journey for my wife from Atlantic Chrysler Dodge. It was a very pleasant experience. The salesman, Ted Dekams, was very friendly and able to quickly find a vehicle that suited my wife's needs and in my price range. Christina in financial was also a pleasure to do business with. Also, Jake Caruso was exceptional. He was extremely friendly and went above and beyond to make my wife feel comfortable in the Service Dept. I have also been taking my Doge Grand Caravan to this service dept. for several years. I usually deal with Rich and he has always been very friendly, knowledgeable and honest. More

Love my Jeep! I went to Atlantic Chrysler, Jeep, Dodge, Ram in West Islip last week and had a great experience! I dealt with Maryann Rocondino, Alex Gomez and who I went to Atlantic Chrysler, Jeep, Dodge, Ram in West Islip last week and had a great experience! I dealt with Maryann Rocondino, Alex Gomez and who were both nothing but professional and honest with me. I left there with a brand new Jeep and no anxiety because I knew they did everything they could to put me in the exact car I wanted. If you are looking for a car I highly recommend talking to Maryann! More

Awesome Dealership I went into Atlantic Chrysler Jeep Dodge Ram intending to buy a new Jeep Wrangler Sport. This was my first new car after a long line of used cars, so I went into Atlantic Chrysler Jeep Dodge Ram intending to buy a new Jeep Wrangler Sport. This was my first new car after a long line of used cars, so I was a little apprehensive. I met with Tim Giacalone who made the whole process as smooth as possible. He was great. I had an idea of what options I wanted in my head when I walked in, but after a search, there was nothing on the lot or in ANY lot with the options I wanted. Tim suggested a Factory Build. He set the whole thing up and put the order in, and a few weeks later, it came in. It was perfect. I got the Wrangler exactly how I wanted it and for a great price. I would recommend Tim to anyone in the market for a new car. More

Excellent Purchase Experience My overall experience at Atlantic Chrysler Dodge was EXCELLENT! The sales person who assisted me, Steve Marinaro, was extremely knowledgeable and was My overall experience at Atlantic Chrysler Dodge was EXCELLENT! The sales person who assisted me, Steve Marinaro, was extremely knowledgeable and was able to answer all of my questions. The entire staff at Atlantic Chrysler Dodge was very friendly and made my purchase a simple process. I would highly recommend this dealership to friends and family! More

Fast and Friendly Dealership I visited this dealership during one of their summer barbecue events, however, I found out about them from Credit Sesame/Credit Karma after filling ou I visited this dealership during one of their summer barbecue events, however, I found out about them from Credit Sesame/Credit Karma after filling out a credit application for a car purchase. I was shopping for a car for myself, a SUV that is good on gas but great for long distance and short distances. I was contacted by Bob P and was invited down to the dealership to look around, he was very down to Earth and practical. I was assigned one of their sales persons but didn't make a decision just yet. My situation included, a low credit score after a divorce, bankruptcy, and identity theft. With all of those factors in mind, I decided to wait a while to see all of my options but now two months later, I recently made the purchase. My sales person was Roy P and the process was seamless. I told Roy I what I was looking for and filled out the credit application online, later that evening I was approved and I came down to see the SUV, which turned out to be ideal. I had a low down payment (a little over a thousand) and everything was in order. Also, since I bought a 2012 Jeep, I was still able to get an extended warranty on my vehicle for 3yr/36000 miles. Personally, I like this dealership because it was quiet, personable and rather fast. More