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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,344 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,344 reviews

February 04, 2014

I went into the dealership last Monday looking to test drive the 2014 jeep grand Cherokee limited. I knew exactly what I wanted and Jason listened to everything and found exactly what I was looking for. More

by Katie26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason waters, Jason Waters
February 04, 2014

It should be called disservice department at this dealership first I was hung up several times trying to make an appointment then when I finally got someone they were rude and refused to ensure me if More

by Quesopata
Price
Recommend Dealer
No
Employees Worked With
Service dept.
Feb 06, 2014 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Dear Quesopata, First, I would like to apologize for your recent experience here at Atlantic CJDR. My name is Danielle and I handle the customer service here. We take customer service very seriously and the way you were treated is completely unacceptable and will definitely be looked into. I would like to extend my personal email address to discuss the experience with you further: dgodin@atlanticautogroup.net and take a look into the warranty issue personally. Please email me at your earliest convenience, and I can assure you this will not happen again.

Feb 06, 2014 -

Quesopata responded

I honestly just want my car fixed it's already being brought to browns Chrysler to fix any of the issues I've already submitted a complaint with dodge the only thing that would be helpful would be to have the bill waived I'm already in the process of trying to do this myself there was a deductible that I refused to pay due to the fact that the work was not completed so I don't think it's right to be charged if the work was not done so I'm sure I'm gonna have to pay one at browns and I feel that I should only pay once for the job being completed not multiple times for the same work

Feb 06, 2014 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

I would love to be able to help you and look into this further. Can you send me an email with your contact information? Also, Is there a number I can call to speak to you in more detail?

February 03, 2014

This dealership was absolutely wonderful! JAson Waters was an exceptional salesman very friendly,informative and helpful! He even went above and beyond while we were waiting for our new car to go buy my s More

by Lmom52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason waters, Jason Waters
February 01, 2014

very professional, fair price, manager was very helpful in closing the deal. showroom needs updating which i was told was in the planning stage. would recommend to friends and family. More

by smui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Waters, Jason Waters
January 28, 2014

Kyle was recommended by my son and even though Kyle was unavailable at the only time I was available to shop, he made a point to stop and say hello. Richard "Pags" took over for me and I had a wonderful e More

by rating6004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pags; Kyle Cdalino; Jason Waters, Jason Waters
January 21, 2014

Mike helped me purchase my new 2014 Dodge RAM 1500. Very knowledgeable and friendly. Met all of my expectations and was very courteous. Went above and beyond what I asked for and worked with me on price. More

by xlxfcmxlx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Koz
January 13, 2014

I went in very skeptical about actually being able to put 0 down and walk away with a car. I thought there would be hidden fees somewhere. Very surprised when there were not. I am very happy with my Town & C More

by kristyp82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
January 11, 2014

My overall experience at Atlantic Jeep-Dodge in West Islip was excellent . Stacy and Rich were the two sales consultants that I worked with. They were both very knowledgable and courteous from the momen More

by Tm681953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich link and Stacy v, Richard Link, Stacy Vonnessen
January 11, 2014

I bought the truck in Jan2013 by the time i needed the ac it didnt work so when i brough it in at told them they said the warranty was up the warranty was only up by 3 days and they wouldnt do anything so More

by richispoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
alex
January 09, 2014

Jason was Very helpful in the purchase of my chrysler. Love my new car especially all the features. Very comfortable to drive and easy to maneuver. More

by lpickwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lopez, Jason Lopez
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