Empire Chrysler Jeep Dodge Ram of West Islip

Sales Associate and Sales Manager These two gentlemen provided us with excellent customer service. My wife and I purchased two vehicles (Grand Cherokee and Wrangler Unlimited). They wo These two gentlemen provided us with excellent customer service. My wife and I purchased two vehicles (Grand Cherokee and Wrangler Unlimited). They worked with our budget and made our sale possible. They even fed us! Great guys. More

I felt like family by the time I left. I was on the hunt for a new Wrangler Unlimited for a couple months. Checked dealerships all over long island, and yeah, all I got was the "shady car s I was on the hunt for a new Wrangler Unlimited for a couple months. Checked dealerships all over long island, and yeah, all I got was the "shady car salesman" stereotype wanting to "sell me" what i was looking for. Throwing around all those big words, worrying more about the sale than the person.... You know the type. The lack of excitement walking in and out of dealerships was palpable. Last week, I was driving along sunrise highway and saw Atlantic Jeep/Chrysler/Dodge/Ram and decided to peek my head in and check their stock. I was greeted by Tim, one of the staff, who showed me around the lot. We talked about the features I was looking for and whatnot. He showed me models in gray (which i was originally looking for) with the options i wanted, that he could get in for me from dealerships further away. He took his time with me and didn't put pressure on me at all... One thing I didn't experience at other dealerships. He showed me a certain Wrangler that I fell in love with quickly. A fully blacked out Altitude edition Sahara with everything I wanted and more. Now, coming from a black sedan and knowing how dirty they get so quick, I told myself I was never gonna get another black car. But I never said black on black... ON BLACK. And lets be real.. Wranglers look even better when they're dirty. So that was the one I ended up choosing. We ran everything we had to through, and then he set me up with Anthony, their finance manager. Anthony's a very upbeat guy, very sociable and made what would usually be a lengthy boring process, into a fun experience. I can't tell you how many times we got off topic and ended up talking about TV shows we watch and just other fun stuff. Seriously took the pressure off the nail-biting experience that purchasing a car usually can be. My experience there was excellent, 11 out of 10 on all levels. These are PEOPLE trying to help other people, not car salesmen looking for a quick buck. Very upbeat, positive people who know the value of teamwork, and you feel like you're part of that team. Recommend these guys 100% for anyone looking to check out a new ride. More

Mr Lewis klahr Our treatment by the employees was fabulous Tim was amazing and Tony in finance was the greatest. They became family by the time we left the dealershi Our treatment by the employees was fabulous Tim was amazing and Tony in finance was the greatest. They became family by the time we left the dealership More

GOOD JOB, FOLKS....THANKS I was somewhat skeptical as I've only dealt with GM dealers and people I know for a lot of years, but that feeling got turned around quickly during bo I was somewhat skeptical as I've only dealt with GM dealers and people I know for a lot of years, but that feeling got turned around quickly during both the sales and delivery process. THANKS MUCH. More

Fantastic Just a great experience from start to finish. Salesperson and sales manager extremely courteous and professional. If you are shopping for a new Chrysl Just a great experience from start to finish. Salesperson and sales manager extremely courteous and professional. If you are shopping for a new Chrysler product I would recommend visiting this dealership More

Amazing I was looking to upgrade from my 2011 Dodge Chardger to either a 2013 or 2014 Dodge Charger. I told my salesman what I wanted and how much I could aff I was looking to upgrade from my 2011 Dodge Chardger to either a 2013 or 2014 Dodge Charger. I told my salesman what I wanted and how much I could afford to pay. He went above and beyond and not only got me in a brand New Charger with the same monthly payments, but lowered my APR 10%. Thank You More

Never considered before Before now I've always had Cadillac, thought I might like something different and considered Chrysler for the first time. Stopped by your dealership, Before now I've always had Cadillac, thought I might like something different and considered Chrysler for the first time. Stopped by your dealership, bought a 300C and am very satisfied with my purchase; The salesman, J.Lopez was extremely knowledgeable with the product, very helpful and made the purchase experience a pleasure for me. I did visit other dealerships, but none was as easy to deal with as Atlantic was for me. More

New Jeep purchase. Jay Waters Sales Cosultant was the best. He did everything to get me the best trade in and price for the Grand Cherokee, Limited purchased. Jay Waters Sales Cosultant was the best. He did everything to get me the best trade in and price for the Grand Cherokee, Limited purchased. More

Jeep Grand Cherokee Excellent knowledge and service by Jason. Thoroughly went through features. Worked quickly to get a great deal done for me and GM Brendan was great. Excellent knowledge and service by Jason. Thoroughly went through features. Worked quickly to get a great deal done for me and GM Brendan was great. More

disappointed After purchasing the vehicle form the dealership. I had to call to find out where my bill was for the vehicle. The dealership had not processed it w After purchasing the vehicle form the dealership. I had to call to find out where my bill was for the vehicle. The dealership had not processed it with the bank yet. took them a month to process the paperwork with the bank making my payment to the bank late. Still have not received my registration yet, after numerous calls to dealership and no one returning them, I found out, again its taken the dealership a month to process their paper work to DMV. I feel once they have your money you're no concern to them. Also, after picking the vehicle up in a down poring rain storm, I noticed a dent in it, again numerous calls to the dealership, my sales man and no call back, I finally got someone on the phone and was told "are you sure it didn't happen after you picked it up" umm, yeah I'm sure. No i have to make another trip to the dealership to have them "look at it" ugh. I'm never buying a car from them again, feeling disgusted and disappointed in their over all costumer service. Also, the girls answering the phone should be more professional, "really?!?" More