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Empire Chrysler Jeep Dodge Ram of West Islip
West Islip, NY
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 07, 2013
We explained what we were looking for and Ryan directed us to the vehicle we wanted. He explained the new tech options in the vehicle and made sure we understood how to use them. us to the vehicle we wanted. He explained the new tech options in the vehicle and made sure we understood how to use them. More
by itsdeeny
Employees Worked With
ryan doheny
August 06, 2013
I first spoke with a girl from online web sales and she was professional and did not sell me and did not waste my time. after telling her what I was looking for in regards to the car she had Rich get back was professional and did not sell me and did not waste my time. after telling her what I was looking for in regards to the car she had Rich get back to me within 1/2 hour with a solid offer. I went doen to dealer with the thought that the offer given to me on the phone would not stick, but to my surprise it did. they came in below two other dealer offers I received and made it an easy and very pleasurable experience. I WOULD DEFINITELY RECOMEND THIS DEALERSHIP....FROM THE PRE-SALES THROUGH TO THE SALES MANAGER. SIMPLE, HONEST AND EASY. The product sells itself. They needed to be professional and not pushy. They were and I am a happy customer who plans on returning in a few years. More
by chris1225
Employees Worked With
Kyle Cadolino, Rich Link, Richard Link
August 04, 2013
Does not stand behind defects covered and I have 4 vehicles and maintenance performed is loged on the incorrect vin. At pickup there was no registration on the window. Car was not clean, not detailed vehicles and maintenance performed is loged on the incorrect vin. At pickup there was no registration on the window. Car was not clean, not detailed at all. When I asked for the mats, was told may not come with vehicle - I layer found them in the back More
by gazdickf
Employees Worked With
rich
July 27, 2013
I knew that this dealership would help me. I was not prepared for the positive response I got. Not only were they helpful, they wanted to earn my business and set out to prove it. They did not have th prepared for the positive response I got. Not only were they helpful, they wanted to earn my business and set out to prove it. They did not have the truck I wanted, but they found the specific one with all of the equipment I asked for plus a little extra. Though it took some time, the finance department put everything right and also recommended a few necessary add ons that most people don't think about. Shortly, we will be looking for a car or suv and we have no doubt as to which dealership we will look first. Thank you. I love my truck and I drive it all the time!!. More
by Tappy13
Employees Worked With
Steve Marinaro
July 18, 2013
I'm rewriting my review because I feel they deserve a second chance under the new management. Anthony went absolutely above and beyond to try an make me happy by refinancing at a better rate and longer t second chance under the new management. Anthony went absolutely above and beyond to try an make me happy by refinancing at a better rate and longer term. I know how much he worked at this because i see the 10+ different banks that checked my credit report. I have no doubt it was the best deal I could have got at the time, and although the original deal didn't happen under his watch, he did the best he could under the circumstances and I am grateful for that. He clarified and provided the missing paperwork from the original deal. Danielle, thank you so much for listening and hearing me out and getting me results, you are an awesome person and keep doing what you do - every car dealer should have somebody like you. And Jason of course was his usual cool and slick self. The man of the hour though is my new sales guy Ryan. He was thrown into this attempt to do me right as my go-to guy between management and service - I couldn't have asked for a better man for the job. He reset my expectation and restored my faith in this dealership and humanity in general, and in the end, I got a much better loan and a new friend. Thanks for everything everybody, although it's not perfect, I have no doubt my future car purchases from any dealership Anthony or Ryan work at will be a smooth experience. More
by MilesTP
Employees Worked With
Ryan, Anthony, Danielle, and Jason
July 16, 2013
Jake was a great sales man that helped me every step of the way and gave me a great price on a great jeep. His knowledge about the jeep was very impressive and showed me things that I would never of known the way and gave me a great price on a great jeep. His knowledge about the jeep was very impressive and showed me things that I would never of known without his guidance. I would and will recommend all my friends who are in the market for a jeep to come to jake and get a great deal and a great experience More
by Redlit182
Employees Worked With
Jake Lafond
July 09, 2013
we knew what we wanted and atlantic jeep had our vehicle on the lot. they worked with us for a great financing rate and also gave us a good deal on our 2013 jeep wrangler. the staff was very helpful and on the lot. they worked with us for a great financing rate and also gave us a good deal on our 2013 jeep wrangler. the staff was very helpful and made our purchase worth the wait. We love our new wrangler and would definitely refer our friends to Gary and his crew. More
by keora
Employees Worked With
Manager - gary
July 07, 2013
We were very disappointed with the vehicle due to the failure to provide features which they stated were standard when we test drove it. The Van did not even come with floormats which I assume they shou failure to provide features which they stated were standard when we test drove it. The Van did not even come with floormats which I assume they should. I also do not understand why the vehicle does not come with the 2nd row video screen when it shows as standard for the lowest model . The salesperson Kyle Julien could not provide the price of the vehicle they were charging when I asked. It was later determined that the price car of the was evaluated at about $36,000.00 which if you look at the model we purchaed on the Chrysler web site should start at $30,530 even if you add the Navigation should only be arounf $31,530. They made no attempt to rectify any shortcomings of the vehicle. We would never again use Atlantic Chrysler Jeep Dodge Ram located at 130 Sunrise Hwy, West Islip, NY 11795 and will let evryone we know not to use them. This is very disappointing as we had a good experience with Atlantic Hyundai. More
by fmancini3
Employees Worked With
Kyle Julien
June 29, 2013
I had nothing short of a spectacular experience during this transaction. Great communication, great sale team, it was honestly a pleasure to buy this car. this transaction. Great communication, great sale team, it was honestly a pleasure to buy this car. More
by pattyballs33
Employees Worked With
Ryan Doheny
June 27, 2013
I have to start my review with the fact that this dealer sells Chrysler products and my main problem is with the Chrysler product. Unfortunately this dealership sells Chrysler and takes the hit when Chrysl sells Chrysler products and my main problem is with the Chrysler product. Unfortunately this dealership sells Chrysler and takes the hit when Chrysler products brake down. Salesman Kyle Julian was a pleasure to do business with. No problems with him. Purchased a brand new Town and Country Touring Van. Brand New. Drove it home to Bay Shore on Thursday, June 20th. On Sat, June 22, packed up family for our first ride in our new automobile. Car started up then simply lost power and died. Did this several times and we canceled our plans and barely got the vehicle back home. Once engine shuts down, steering is lost as is just about everything else. A very serious problem that could result in a dangerous accident and serious injury of occurred on a major highway. Vehicle was towed back to Atlantic Chrysler on Sunrise Highway In West Islip on Sat, June 22nd. Manager Kyle assured me he would get the vehicle back to its 110%. I was requesting him to give me a different vehicle since this lease was signed less than 24 hours prior. He refused and I must admit, this Kyle needs some help in customer relations. Rich in service was professional and nice. However, my problem could not be duplicated as no codes appeared. I asked him to drive the vehicle a while to see if the problem happened again and he willing agreed. When the problem still could not be duplicated, Chrysler corporate was called by me and they were completely useless. Chrysler does not stand by its product. However this dealership continued to work with me knowing my concerns and fears. Together with Danielle in customer relations and service tech Frank and service manager Chris, we came to an amicable agreement. Frank and Chris took the time to explain everything they did to the vehicle and were very confident the problem was resolved. They were very patient with my questions and showed a true concern for my safety. I have faith in their expertise as I have had several vehicles serviced with them through the years and never had a problem. Although I would not recommend a Chrysler product, I would recommend Atlantic's service department and their customer service. More
by dashley
Employees Worked With
Salesman Kyle Julian, Rich in service, Frank in service, Chris service manager and customer relations Danielle
