Empire Chrysler Jeep Dodge Ram of West Islip

Very bad experience. Went in to buy a jeep and it ended in a horrible experience, very unorganized, horrible way to try and be about the customers. Wasted 4 hours of time to end up being hassled and not le in a horrible experience, very unorganized, horrible way to try and be about the customers. Wasted 4 hours of time to end up being hassled and not leaving with a car. Very unprofessional and will never go back even if they would give me 10 trucks for free More

The transaction from picking out a vehicle to delivery was as smooth as silk! The entire staff from salesman to manager to finance was more than helpful. was as smooth as silk! The entire staff from salesman to manager to finance was more than helpful. More

Hi my name is sabiha mazhar I bay a car 4 moth ago they r not so good but they r ok .I am sorry I am not happy with them not so good but they r ok .I am sorry I am not happy with them More

It should be called disservice department at this dealership first I was hung up several times trying to make an appointment then when I finally got someone they were rude and refused to ensure me if dealership first I was hung up several times trying to make an appointment then when I finally got someone they were rude and refused to ensure me if I could get a rental car part of my extended warranty then they claimed things that were covered were not also after looking at my vehicle discovered that the issues that it was on for was not fixed most of all a coolant leak I was very aggrivated by there lack of caring or general attitude More

I went into the dealership last Monday looking to test drive the 2014 jeep grand Cherokee limited. I knew exactly what I wanted and Jason listened to everything and found exactly what I was looking for. drive the 2014 jeep grand Cherokee limited. I knew exactly what I wanted and Jason listened to everything and found exactly what I was looking for. I test drove it and fell in love. He was able to get me the price I wanted so I put a deposit on it as I wanted to think about it a bit more. After visiting another dealership that I was not impressed with, I returned to Jason with my trade in to be appraised. They were able to give me what I wanted on my trade-in. They did not have the color jeep I wanted in stock so Jason and his team found one close by to be delivered on Friday. I picked it up when it came in and I absolutely love it. Jason was extremely knowledgeable about the vehicle and made my purchase simple and pain free. I will definitely recommend him to friends and family looking to purchase a new vehicle. More

This dealership was absolutely wonderful! JAson Waters was an exceptional salesman very friendly,informative and helpful! He even went above and beyond while we were waiting for our new car to go buy my s was an exceptional salesman very friendly,informative and helpful! He even went above and beyond while we were waiting for our new car to go buy my seventeen month old chicken! When we went back to go over our car he was very informative and showed us basically everything in our car. I highly recommend this dealership to all especially use our salesman Jason Thank you Linda and Robert watts More

very professional, fair price, manager was very helpful in closing the deal. showroom needs updating which i was told was in the planning stage. would recommend to friends and family. in closing the deal. showroom needs updating which i was told was in the planning stage. would recommend to friends and family. More

Kyle was recommended by my son and even though Kyle was unavailable at the only time I was available to shop, he made a point to stop and say hello. Richard "Pags" took over for me and I had a wonderful e unavailable at the only time I was available to shop, he made a point to stop and say hello. Richard "Pags" took over for me and I had a wonderful experience with him. Richard was friendly, professional and quickly absorbed my situation and needs and quickly helped me find the car I wanted. Frankly, I told him I was either getting a new Ford Escape or the New Jeep Cherokee Latitude and what could he do to sell me on the Jeep so that I wouldn't go to a Ford dealership later. After test driving 2 models, I decided the Jeep Latitude was perfect for me but they didn't have exactly what I wanted in the Jeep on their lot. Richard and Kyle researched the inventory in the tri-state area and within a few minutes found a car with exactly what I wanted. It was terrific and it came in quicker than expected. I am happily driving around in my new bright white Cherokee! I would like to point out that Richard was unavailable when I was available to pick up my car so Jason Waters helped. He was great in showing me how all the bells and whistles work in the car and even offered to upload my phone contacts which I appreciated very much. I would have to say the finance department was lagging in professionalism and swiftness compared to the 3 other gentlemen I worked with. When Jason was done showing us the car we had to wait a very long time for someone from finance to even introduce themselves. I was told early in the day that all was set and I came to get the car in the late afternoon expecting all papers to have been printed out and ready for my signatures. I don't know if this was typical of the finance department or an off day but that would have to be the only negative in my entire experience with this dealership. I would recommend this dealership and either of the three salesmen that I encountered. More

Mike helped me purchase my new 2014 Dodge RAM 1500. Very knowledgeable and friendly. Met all of my expectations and was very courteous. Went above and beyond what I asked for and worked with me on price. knowledgeable and friendly. Met all of my expectations and was very courteous. Went above and beyond what I asked for and worked with me on price. Overall, highly recommended. More

I went in very skeptical about actually being able to put 0 down and walk away with a car. I thought there would be hidden fees somewhere. Very surprised when there were not. I am very happy with my Town & C 0 down and walk away with a car. I thought there would be hidden fees somewhere. Very surprised when there were not. I am very happy with my Town & Country and salesman Mike was very easy to work with. More