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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,329 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,329 reviews

November 13, 2012

This was the first time that I purchased a new vehicle from this dealership. Jake Caruso recommended that I visit Atlantic Jeep. The experience working with Jake, Rich and Christina was tremendous. I woul More

by ckowalski20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Caruso, Rich Link, Christina Devita
November 12, 2012

I give this rating because a good dealership starts with great sales, Richard link made me want to only purchase from your dealership! The right car,the right rate, the right price. Hopefully the right serv More

by rafts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
richard link
November 03, 2012

I would give them NO STARS if possible. They lied to I would give them NO STARS if possible. They lied to me about the vehicle I was getting, they jacked up the price by 5,000, they promised an entert More

by Rpick6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Murphy, managers Gary and Kyle
November 03, 2012

The team at Atlantic were fantastic, making my experience with getting a new Jeep second to none. Always friendly, helpful, and very understanding, I came there to see what I could afford, and the team helpe More

by jasonmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ & Jason
October 28, 2012

The atmosphere was pleasant and inviting. The sales person was great they showed me exactly what I was looking for and gave me the best deal right from the beginning with out all the hassle. This I kno More

by Andromahi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith, Kim
October 28, 2012

Was a pleasure dealing with Sal. He was very professional and very friendly. I am looking forward to returning in the very near future for another vehicle. Highly recommend the dealership and S More

by Dodie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Burriesci
October 26, 2012

After leaving another local dealer I thought this is the last chance I will give a jeep store. From the moment I was greeted by my salesman John Murphy and shown the srt8 jeep grand Cherokee I was impressed More

by Gwl86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Leonard , John Murphy, Kyle ?
October 25, 2012

This was by far the worst experience I've ever had purchasing a new vehicle. Not only was I not properly informed of having a balloon payment at the end of my finance loan but when I said I had no ide More

by angryDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick, Jay
Oct 27, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

I would like to moment to introduce myself. I am the customer relations manager here at the dealership and want to apologize for the experience that you had here. We do not want a customer ever to feel like they were mistreated and we are sorry you feel that way. My General Manager would like to meet with you and discuss the situation at hand. Would you be willing to meet with him to see if we can rectify the experience you had?

Oct 28, 2012 -

angryDN responded

It is against my better judgement but I'll agree so hopefully no one else has to go through with what I did.

Oct 31, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

I hope that you and your family have safely survived the hurricane and hope all is well. Again, we appreciate you giving us this opportunity to rectify the experience you had. What day works best for you to meet with our GM?

Oct 31, 2012 -

angryDN responded

Either tomorrow or Friday morning work best for me.

Nov 02, 2012 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Can you do later this evening?

Nov 03, 2012 -

angryDN responded

No. The next time I'm available would be next Friday the 9th in the morning.

October 24, 2012

Purchasing my car from Atlantic Chrysler Jeep was by far the best experience ever purchasing a car. When I got there Maryann greeted me right away. She knows everything there is to know about all the cars More

by XtinaJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina in finance, Maryann and Rich in sales
October 23, 2012

Kim went out of her way to really answer all my questions, and she really did everything she could with the price. I winded up being happier than I expected to be with the new vehicle. I wish I cou More

by ant1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KIM