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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,387 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,387 reviews

December 18, 2023

Service time very well. Every time I dropped vehicles for service, next day they call me to tell what happen with my car. Recommended this dealership. More

by B-TEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 19, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review and recommendation! Offering thorough and efficient service is so important to us, and we are glad that our team consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 15, 2023

Service dept. Is great. Sadly Waiting area only played Spanish music. Joe Deguire was my service representative and was a great help with my service. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance Fallon
Dec 18, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Don, Thank you for leaving Joe this positive feedback! It is a pleasure to hear that his assistance could be of great value to you on your recent service. Please drive safely, and do not hesitate to (let us know/ give us a call) if you ever have any further questions or concerns. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 14, 2023

My experience at Empire was incredible my sales person Brittany Walker was very well informed and a pleasure to work with. I would 100% recommend this dealership and Brittany to anyone looking to buy a ve More

by jbdlax022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Cadolino, Brittany Walker
Dec 15, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your positive review and recommendation! We are happy to hear that Brittany was both helpful and informative throughout your visit. Our guests' satisfaction is our utmost priority. We wish you safe travels and we hope for an opportunity to work with you again!

December 14, 2023

Fenix and Rob in the service department were wonderful with getting my car fixed and keeping me up to date with the status of the repairs. More

by tinaspy41
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fenix, Rob Sebor
Dec 14, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Fenix and Rob this 5-star review and rating! Your safety and satisfaction is of the utmost importance to us, and we hope to continue serving you and your automotive needs for many years to come.

December 13, 2023

They took my truck in before my appointment and fixed the problem in 2 days More

by Raverito1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 14, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for your wonderful feedback! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 12, 2023

Empire ROCKS again for me. From starting and honoring my appointment is definitely a GREAT 😃👍 start. The girls up front were courteous and delightful 🙂 to speak with and Joe More

by jvj12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose and Joe , Katya Valencia
Dec 12, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Johnny, Thank you for taking the time to leave us this positive review! Providing top-notch service is so important to us, and we are glad that Joe's and the team's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

December 11, 2023

This was a very pleasant experience. All associates were kind, courteous, well, mannered and professional. I was paired up with an product specialist by the name of Gabriel Rodriguez. Aw More

by dayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Rodriguez
Dec 12, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Dayne, Thank you for sharing your positive experience with us! We are so glad that Gabriel provided you with 5-star service throughout your visit. It is an honor to have earned your kind recommendation. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 11, 2023

2009 Dodge Challenger with 6653 miles. Robert Sebor (service advisor) took the time to converse with me and answer all of my questions before my car went in for servicing. He was very pat More

by challenger09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sebor, Edward Lenski
Dec 11, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for leaving Robert and Edward this wonderful feedback! It is a pleasure to hear they provided you with the top-notch assistance that you so much deserve. Your safety and satisfaction is of the utmost importance to us, and we look forward to the opportunity to serve you again.

December 04, 2023

Professional and friendly staff. Fenix was my Service Manager. He explained what was involved to repair my car and the approximate time it would take. It was going to be a lengthy re More

by Catina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Coyle, Jean Maestri, William Polanco
Dec 04, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Catina, Thank you for taking the time to share your recent service experience with us. We are delighted to hear about your positive encounter and your kind words about Fenix and our team. Your satisfaction is our ultimate goal and we are glad to have exceeded your expectations. Should you have any further automotive needs or require assistance in the future, please feel free to reach out to us.

December 03, 2023

Brittney Walker was great. I really appreciated everything she did to make my truck buying experience a pleasure. She was very helpful and accommodating during the whole buying More

by jbdlax022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Cadolino, Brittany Walker
Dec 04, 2023 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Brittany and Sean made your truck buying experience a pleasure and ensured you found a vehicle within your budget. We will make sure to pass along your kind words to them. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on your new truck!

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