Empire Chrysler Jeep Dodge Ram of West Islip

My service advisor, Fenix Villar, was very knowledgeable of my concerns and explained what needed to be done to resolve the problem. He kept me informed with text messages and photos. I expressed frustratio of my concerns and explained what needed to be done to resolve the problem. He kept me informed with text messages and photos. I expressed frustration with the length of time my vehicle was in the dealership, (due to delivery delays with parts). Fenix was very professional and understanding. All in all, Fenix Villar will be my go to Service Advisor for all future visits. Thank you!😊 More

Smooth process from purchasing my new grand cherokee to the service manager paul to my newest interacction with Leo in service. He did a great job keeping me informed and so far it seems like my issue is the service manager paul to my newest interacction with Leo in service. He did a great job keeping me informed and so far it seems like my issue is taken care of. Recommend this team at Empire Jeep. More

We were very pleased with our purchase at Empire CJDR of West Islip of our 23’ Jeep Compass Trailhawk. Kiberly Calwell our salesperson lead us through the process making it effortless. She was cal of West Islip of our 23’ Jeep Compass Trailhawk. Kiberly Calwell our salesperson lead us through the process making it effortless. She was calm and personable with great deal of knowledge, information and suggestions. We feel that Empire gave us great pricing on our purchase and would recommend Empire to our friends. Christopher and Kathleen Andresen More

James Ingrassia was very polite, helpful and professional. He informed me how long the service was going to take and it was spot on. He also informed me that he would put my registration on my w professional. He informed me how long the service was going to take and it was spot on. He also informed me that he would put my registration on my window since it was just taped on. More

Had a very bumpy start to getting my car repaired. Once Paul Mitchel the service manager got involved things were much better. I found that he was helpful and kind. Once Paul Mitchel the service manager got involved things were much better. I found that he was helpful and kind. More

My Experience was very professional, Courteous and Friendly. I feel really confident with my vehicle being there. Friendly. I feel really confident with my vehicle being there. More

Just needed a NY Safety Inspection on my Jeep Cherokee. The team got me in and out in less than an hour even though they were quite busy. They also offered me a free ride back to my home and a return trip The team got me in and out in less than an hour even though they were quite busy. They also offered me a free ride back to my home and a return trip back to the dealership if I wanted but I decided to wait. They made it easy and efficient - Thanks to the service team at Empire Jeep for making it a very good all around experience. More

Kim was absolutely amazing! She went above and beyond to make my experience of purchasing a 2025 Grand Cherokee seamless and enjoyable. Her knowledge, patience, and dedication t She went above and beyond to make my experience of purchasing a 2025 Grand Cherokee seamless and enjoyable. Her knowledge, patience, and dedication truly made all the difference. I couldn’t have asked for a better person to guide me through this process—thank you, Kim! More

Justin Pasquariello went above and beyond to ensure a great buying experience. He went above and beyond to help me find the right vehicle at the right price. great buying experience. He went above and beyond to help me find the right vehicle at the right price. More

Kiberly Caldwell was a pleasure to work with. She knew exactly what to do, and then did it!! I have never purchased or leased a vehicle without seeing it or talking to the salesperson in person. She knew exactly what to do, and then did it!! I have never purchased or leased a vehicle without seeing it or talking to the salesperson in person. I would highly recommend this dealership! Thank you again for your professionalism! More