Empire Chrysler Jeep Dodge Ram of West Islip

Great service and highly recommend this dealership and the salesman Vinson, the sales manage Josh and the finance manager Shawn. Made the process easy and outstanding. Highly recommend this dealership and the salesman Vinson, the sales manage Josh and the finance manager Shawn. Made the process easy and outstanding. Highly recommend this dealership and team. More

Update - I have been waiting for them to send the owners manual that was left at the dealer. I’ve followed up a few times but they are “checking”. Not sure what the issue is but not getting the same level o manual that was left at the dealer. I’ve followed up a few times but they are “checking”. Not sure what the issue is but not getting the same level of service now that I purchased the car. Original - Spoke with the sales manager before going in. He was knowledgeable and professional. I was demanding as I needed to ensure there were no surprises when I came in as I was coming from out of state. They honored everything we spoke about. More

Great experience , Brittany walker took care of me and I left with my dream car , bmw m3 left with my dream car , bmw m3 More

I went to empire cjdr with a problem with my Jeep. I spoke to joe deguire I told him that I didn’t have an appointment he said wait let’s see what he could do fast forward joe was able to help me I’ I spoke to joe deguire I told him that I didn’t have an appointment he said wait let’s see what he could do fast forward joe was able to help me I’m very thankful for his help. More

Went for state inspection which was done expeditiously. Service adviser Joe Deguire was efficient and was very nice. Service adviser Joe Deguire was efficient and was very nice. More

Absolute HORRIBLE customer service! They will lIe, keep you on hold for close to hour to then just hand up, say they will return your call and won’t, promise you loaner cars when needed They will lIe, keep you on hold for close to hour to then just hand up, say they will return your call and won’t, promise you loaner cars when needed but never have one available if you need it, when you go in for service they LIE and tell you certain services are required at certain times in order to keep your warranty when in fact it is NOT true! Even spoke with Didge on the things they said I NEEDED and Dodge said absolutely not! I have no problem that you need to sell services but to lie to people and make them think it’s necessary is Unreal! The list can go on and on. Do yourself a favor and never go to this place!! More

Manny was excellent. Very personable and have recommended him to people already. He even called me to follow up to make sure I loved my car after leaving the dealership Very personable and have recommended him to people already. He even called me to follow up to make sure I loved my car after leaving the dealership More

Great experience from start to finish with this dealership. Helped me find the truck that suited my needs, gave me realistic expectations on when it would come in (and it came in earlier) and there dealership. Helped me find the truck that suited my needs, gave me realistic expectations on when it would come in (and it came in earlier) and there were no games played in pricing, negtiating or the final paperwork. Smooth and enjoyable experience. Will recoomend to anyone looking for a Jeep, Dodge or Ram. More

Great staff. They are very helpful and always get the job done perfectly. They best at it They are very helpful and always get the job done perfectly. They best at it More

Service department was polite and timely. Communication was great and the vehicle was done in a reasonable amount of time. Communication was great and the vehicle was done in a reasonable amount of time. More