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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,333 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,333 reviews

December 16, 2022

Went for state inspection which was done expeditiously. Service adviser Joe Deguire was efficient and was very nice. More

by Doganay7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguire
Dec 20, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Doganay7, Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

December 16, 2022

Absolute HORRIBLE customer service! They will lIe, keep you on hold for close to hour to then just hand up, say they will return your call and won’t, promise you loaner cars when needed More

by Youjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicolette and the people at the desk for service
Dec 19, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hello, Sorry to hear of concerns with our service department. Unfortunately, with the name used on your review, we are unable to identify your records, but we would welcome the opportunity to discuss your review in more detail. Would you kindly call, Kyle Cadolino, our General Manager, at 631-422-0123 to discuss this further. Thank you!

December 14, 2022

Manny was excellent. Very personable and have recommended him to people already. He even called me to follow up to make sure I loved my car after leaving the dealership More

by Candie1016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Paulino, Diego Ortiz
Dec 15, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Manuel this positive review and recommendation! We are so glad that he could provide you with the quality care that you deserve and he will be honored to know how confident you are in his efforts. Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team!

December 13, 2022

Great experience from start to finish with this dealership. Helped me find the truck that suited my needs, gave me realistic expectations on when it would come in (and it came in earlier) and there More

by szinger1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Pasquariello
Dec 15, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for your excellent review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that our team took great care of you and made your experience with us both smooth and successful. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

December 13, 2022

Great staff. They are very helpful and always get the job done perfectly. They best at it More

by marcoly.orsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Polanco
Dec 15, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for your wonderful review! We are so glad that our team could consistently provide you with top-notch service. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!

December 13, 2022

Service department was polite and timely. Communication was great and the vehicle was done in a reasonable amount of time. More

by Pjplus3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Polanco
Dec 15, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for sharing the positive experience you had with our service department! We are happy to hear that our team could provide you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

December 09, 2022

The service department is great! Always a pleasure to deal with! Christopher was so helpful with checking in and going over my concerns! I highly recommend this dealership! More

by Jeann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Dec 15, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Jeann, Thank you so much for your excellent review and recommendation! We are delighted that Christopher and the team could consistently provide you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 08, 2022

Rob in service was very helpful and friendly, but I can’t say enough about the professionalism of the manager, Will. I had a situation and he handled it with compassion and consideration and a sense of humor More

by Hughes52
Recommend Dealer
Yes
Employees Worked With
Rob
Dec 08, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thanks so much for the 5-star review! Your complete satisfaction means everything to us, and we're delighted Rob and Will teamed up to make this experience such a valuable one. We appreciate your business and graciously look forward to your next visit!

December 07, 2022

If you go to Empire CJDR of West Islip you have to go see Gabriel Rodriguez. Gabriel will make sure you get The best deal and is super helpful all throughout your buying process. I am Grateful for Gabe for m More

by erikaaragon73.ea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Rodriguez, Shameiqua Pittman
Dec 08, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

That's wonderful news, Erika! Thank you so much for letting us know how happy you were with the reliable service you received from Gabriel. We're so happy he checked on you afterward, too. Congratulations to you on this momentous occasion! We wish you all the fun and adventure you have in mind for your new Jeep. Thank you for choosing Empire CJDR!

December 05, 2022

I would highly recommend Brittany Walker in sales. She was attentive knowledgeable but not pushy. Everyone was friendly. More

by Lmqrn65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Walker
Dec 06, 2022 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for leaving Brittany this positive review and recommendation! We are so glad that she could provide you with a smooth, 5-star experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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