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Empire Chrysler Jeep Dodge Ram of West Islip

West Islip, NY

4.8
1,324 Reviews

555 Sunrise Hwy

West Islip, NY

11795

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Showing 1,324 reviews

August 31, 2021

I have always dealt with this dealership, as I know ownership, but Shamequia Pittman and Aisha Green are awesome, easy to deal with etc. Brian Bishop in service is a champ amongst champs and has always More

by Msloane2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aisha Green & Shamequai Pittman, Brian Bishop
Aug 31, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for taking the time to leave us this wonderful review! We are so glad that Shameiquai, Aisha, and Brian consistently provide you with the 5-star service that you so much deserve. It is an honor to have your confidence and loyalty. Congratulations on your new vehicle! We look forward to continuing to provide you with your best care int he years to come. Safe travels!

August 31, 2021

They were very good no pressure answered all my questions and the transaction was easy our salesman Felix was wonderful and helpful my salesman was Felix Reyes More

by Joe Bernadottejoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ortiz
Sep 01, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Joe, Providing a smooth and pressure-free experience is so important to us, and we are so glad that Felix's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Thank you so much for your wonderful review! We wish you the warmest congratulations on your new vehicle- on behalf of Felix and the entire team!

Sep 01, 2021 -

Joe Bernadottejoe responded

Thanks again this is the beginning of a new relationship now that I have your wonderful service department highly recommend

August 30, 2021

Kimberly was patient through the whole process and very knowledgeable. Buying a car is a huge investment and I never felt rushed while making such an important decision. More

by Kclinton7711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Caldwell
Aug 30, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Providing a smooth and pressure-free experience is so important to us, and we are so glad that Kimberly's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of Kimberly and the entire team! We thank you for your wonderful review, and we hope that you do not hesitate to give us a call if you ever have any further questions or concerns.

August 26, 2021

This is one of the biggest ripoff dealers, don’t even think to go over there , so many arrogant people there specifically the new financial manager. Diego More

by Orlandoloaiza
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Ortiz
Aug 26, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Hello, Thank you for taking the time to write your review, and for bringing this matter to our attention. It is always our intention for our customers to have a great experience in our dealership and we sincerely apologize that you didn't have a positive experience with our sales and finance team. Unfortunately, we were unable to identify you in our records, but I would welcome the opportunity to discuss your review in more detail. Would you please call me at the dealership at 631-422-0123 ext 1860 at your earliest convenience. Thank you, Kyle Cadolino General Manager

August 25, 2021

Robert was very personable and updated me during my service. Recommended other service that my car needed. Service was completed in a ressonable amount of time. More

by Cmh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 25, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Providing thorough and efficient services is so important to us, and we are so glad that Robert's efforts could meet your satisfaction. It is our pleasure to serve you. Thank you so much for your positive review! Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.

August 25, 2021

service staff is helpful. Joe especially he took all the service staff is helpful. Joe especially he took all the time to explain the issue kept me updated wish the parts were easier to get More

by ctliny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bishop, Katya Valencia
Aug 26, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you so much for your positive review! We are so glad that Joe took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 25, 2021

Wonderful car buying experience. I can’t thank them enough how painless this was. I was greeted by the manger Sam and the finance department was wonderful. Highly recommended. More

by anthclem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Rivera, Diego Ortiz, Kyle Russo
Aug 25, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Thank you for taking the time to leave us this excellent review and recommendation! Providing a smooth and exceptional car buying experience is always our goal, and we are so glad that Sam and the team could meet your satisfaction! We greatly appreciate the opportunity to work with you. We wish you the warmest congratulations on your new vehicle- on behalf of Sam and the entire team!

August 25, 2021

Kimberly Jaramillo at Empire CJDR made buying my car so easy. Albert leased a Ram 1500 truck with ease. Great, helpful, and knowledgeable staff got me in and out with the car I wanted at the price I wanted More

by Albert Campbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Jaramillo
Aug 26, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Albert, Thank you for leaving Kimberly this wonderful review! We are so glad that she provided you with nothing less than the 5-star service that you so much deserve. It is our pleasure to assist you in any way possible, and she will be delighted to know that you deeply valued her service. We wish you congratulations on your new Ram 1500! Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.

August 24, 2021

Came in for service and was greeted right away, very good experience and the work was top notch More

by Street proven performance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Losco
Aug 25, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

We are so glad that our team could provide you and your vehicle with exceptional care throughout your visit. It is our pleasure to serve you. We thank you for your wonderful review, and we hope to see you again the next time you are in need of automotive service.

August 24, 2021

They took the time to listen to my needs and met everyone of them. Aisha was friendly and helpful and answered all of our question. I have the happiest daughter in the world and we love our Jeep. Absolutely More

by Josephcpetito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aisha Green, Kyle Cadolino
Aug 25, 2021 -

Empire Chrysler Jeep Dodge Ram of West Islip responded

Joseph, Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are so glad that Aisha provided you with a 5-star experience and met your automotive needs! It is our pleasure to assist you in any way possible. We wish you and your family the warmest congratulations on your new Jeep- on behalf of Aisha and the entire team!

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