Empire Chrysler Jeep Dodge Ram of West Islip

Mihai was great, extremely help patient. They took their time to help us with our rather long process. Would definitely go there for our other purchases. time to help us with our rather long process. Would definitely go there for our other purchases. More

Thank you to Johnathon R and Joe in service for taking care of seat problem and also Tom the service manager. Always bring my durango in for service and have an excellent experience!! Thank you for alway care of seat problem and also Tom the service manager. Always bring my durango in for service and have an excellent experience!! Thank you for always being professional sincerely SCOTT ZEMAN!! More

I had the pleasure of being helped by Aisha Green at Empire of West Islip. She made my buying experience easy and stress-free. I highly recommend Empire as your dealership as well as Aisha for your sale Empire of West Islip. She made my buying experience easy and stress-free. I highly recommend Empire as your dealership as well as Aisha for your salesperson! More

I would like to thank Shameiqua Pittman for her excellent support on helping me find my best Christmas gift ever. My 2021 Jeep Compass. She's very friendly and didn't rush me into making a decision. I would support on helping me find my best Christmas gift ever. My 2021 Jeep Compass. She's very friendly and didn't rush me into making a decision. I would recommend her to anyone. More

After my experience there yesterday, I can honestly say I would NEVER buy a car from you guys as well as steer everyone I possibly can away from buying a car from you guys. As a local business owner myself, would NEVER buy a car from you guys as well as steer everyone I possibly can away from buying a car from you guys. As a local business owner myself, I am appalled that you guys could try to rip me off the way that you did. Telling me you'll give me a great price on a truck that I didn't want because you guys wanted to move it and then coming in at almost $650 a month is laughable. All this while telling me that the truck that I wanted they would have no problem selling it and making money so there's no reason to give me a good deal on it. Also, I didn't feel that you were genuine and that you were trying to sell me on something that I didn't want. If that person sitting next to you was a person that you were training, I hope he realizes that the way you treated me was unacceptable and that you lost a sale as a result of it. Just so you're aware, when I left you, I went to Atlantic Chevy and purchased a $55,000 Silverado. I came to you guys ready to make a deal, but you were unable to be a good person and tried ripping me off. The only good experience that I had from my visit was the manager who came over and tried to smooth things over and came back with an acceptable deal but at that time I wouldn't have taken a truck from you if it was free. Lastly, when I decided to leave, the manager said thanks for coming in and was genuinely nice, and you however had nothing to say and didn't even say goodbye. As a customer who is very loyal, doing the right thing could have gotten you sales for years, but now as I stated, you will lose more sales then just mine. I hope you take this as a learning lesson and change the way you deal with customers. Thanks. More

I had a recall on my car. Michele went through everything on my vehicle when I dropped it off. Repair was done quickly and there was no oversell. on my vehicle when I dropped it off. Repair was done quickly and there was no oversell. More

they missed diagnosed my repair. was not shifting out of first gear on occasions. no engine lights, ect ect, they changed out egr valve for 824.69 did not fix the problem. it may have been bad but of no co first gear on occasions. no engine lights, ect ect, they changed out egr valve for 824.69 did not fix the problem. it may have been bad but of no concern to me if i still cant drive the car. was not going into limp mode as they told me. i can go as fast as i want and plenty of power just stuck in first gear as i stated. did not need to change it at this time. they didn't listen very well when i told them the issues apparently. ialso had the wheel bearings replaced and now there is a terrible vibration when accelerating. i will now have to pay another diagnosing fee with another dealership to get shifting issue fixed and have the wheel bearing repair fixed as well. very poor customer service especially if your calling in and trying to talk to someone.brian never returned calls. have to call multiple times and only extension anyone answered was sales then get them to transfer you only to go to voicemail system, they are way understaffed and i felt like there deal was just running through a bunch of cars and fix anything to keep service rates up. definitely didn't do a good job troubleshooting this car and didn't seem to care that they made a mistake. no refund offered just bring it back and well keep trying "changing parts" till u cant afford it anymore. More

Aisha was great, very nice went over everything never pushed for nothing found the car that fit perfect for me would highly recommend to family and friends pushed for nothing found the car that fit perfect for me would highly recommend to family and friends More

Marquise Callaway was a total gentleman. He took his time with insuring my needs were satisfied 100%. The general manger Kyle also took his time and each of them exemplified true professionalism. with insuring my needs were satisfied 100%. The general manger Kyle also took his time and each of them exemplified true professionalism. More

My sales lady Aisha Green she is the best I have ever seen...her costumer service skills is far above expectation...Aisha Green keep up the good work you're excellent at what you do I would never think seen...her costumer service skills is far above expectation...Aisha Green keep up the good work you're excellent at what you do I would never think twice to send anyone to you..you are an active listener very patient and a costumer Pleaser...Thank you 😊 From Marcia Hyde.Empire Jeep you got class. I enjoyed my service..I 'like be back This customer is going to bring many more Sale to Aisha Green and Empire Jeep. Thank you, for you're time and service. More