Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Chrysler Jeep Dodge Ram of West Islip
West Islip, NY
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,324 reviews
July 08, 2019
Will not turn over registration or title My leasing company sourced a new Grand Cherokee through this place in March 2019. It is now July and they seem unable to provide a registration to me My leasing company sourced a new Grand Cherokee through this place in March 2019. It is now July and they seem unable to provide a registration to me or the title to the bank holding the paper on this deal. If you want to drive around illegally with an unregistered car for months (until my lawyer works this out) get your car here, If you prefer to deal with a legit operation, go anywhere else. More
by I_Hate_Atlantic
Employees Worked With
Unknown, they all hide
July 03, 2019
Tommy will make me come back Went in on a few separate occasions, and I leave satisfied every time. It’s always a pleasure dealing with Tommy. He’s thorough, detailed, and fair. H Went in on a few separate occasions, and I leave satisfied every time. It’s always a pleasure dealing with Tommy. He’s thorough, detailed, and fair. He’ll explain exactly what you’ll need, and it’ll get done. I feel 100% safe and secure bringing my vehicle to his shop. More
by JeepJohn
Employees Worked With
Tom Lenci
June 12, 2019
STAY FAR AWAY This is the worst dealership. A few months ago, I brought my truck in for a oil change. When it was returned to me, I noticed a huge scratch on the pa This is the worst dealership. A few months ago, I brought my truck in for a oil change. When it was returned to me, I noticed a huge scratch on the passenger door. I’m a car freak, and I know where everything is on the truck. I brought the issue to the service advisors and they told me to schedule a day to come in and that they would fix it free of charge. They even documented the issue. When I returned on the schedule date, they all of the sudden never heard of this incident and had no records meanwhile I’m speaking to the same person that told me the issue would be resolved and who filed a note in the records of it. After some time, they finally found the record of the incident. Just when I thought it couldn’t get any worse, it did. Yesterday I brought my truck in for a simple repair and was told to pick it up the next day, which was today. The truck was brought out front and I was getting ready to leave and then all of the sudden, I have a tire pressure warning for two tires. I go out to take a look and I noticed two screws in one tire and one screw in the other! I was beside myself and demanded that this be repaired. The laughable manager Tom comes out and begins to tell me that they have been in the tires as one tire is sitting flat and the other is leaking air as we speak. Really, if they were in the tires, how could I not notice driving with 2 flat tires to Islip from Queens? To make it even better, I noticed a bag of screws right next to the truck where it was parked. It doesn’t take a genius to figure this one out. The guy was a moron and clearly lacks common sense. The sales department is decent, but the service department is full of incompetent people who could care less about customer service. Avoid this dealership at all costs and save yourself from all the headaches and stupidity. More
by Carguy17
Employees Worked With
Tom Lenci
June 03, 2019
A great agent I had a great agent who helped me get into the vehicle that best suits me. He was kind, friendly, and respectful. Also Bob was also a great help in I had a great agent who helped me get into the vehicle that best suits me. He was kind, friendly, and respectful. Also Bob was also a great help in this process along with Tom B. If I had to recommend a dealership, this would be the one to go to. Thank you! More
by Xavier Soto
Employees Worked With
Tom Brezinski, Travis Rubino, Robert Puccio
May 27, 2019
Amazing Dealer Will Morrison What an amazing guy ! This is our second car purchasing from him , will follow him and specifically use only him as our dealer ! Very professional , e What an amazing guy ! This is our second car purchasing from him , will follow him and specifically use only him as our dealer ! Very professional , extremely helpful. Highly recommend Will Morrison. More
by Lyankush
Employees Worked With
Will Morrison
May 09, 2019
the worst service ever lease car from that place (cant named dealership), temporary plates expire on 4/26/19 , no respond from them till today 5/9/19!!!! lease 455+a mo ,ni lease car from that place (cant named dealership), temporary plates expire on 4/26/19 , no respond from them till today 5/9/19!!!! lease 455+a mo ,nice job no one can help no one talk to me!!!!!!!!!!!!!!!!!! More
by Xyivam1
Employees Worked With
Katya Valencia
May 03, 2019
worst exp of our lives Bought a used mustang from this dealership the cars great the problem is 3/14/19 bought the car and its now 5/2/19 and I have yet to get the car regis Bought a used mustang from this dealership the cars great the problem is 3/14/19 bought the car and its now 5/2/19 and I have yet to get the car registration from this place. contacted a friend of mine who ran the information on our car we bought and its still registered to the dealership. we called and they would hang up right away. went down there and they wouldn't do anything for us gave us the run around. now I'm getting the dmv and my lawyers involved. More
by Garmin
Employees Worked With
Tom Brezinski
April 29, 2019
Amazing Service!! Travis helped me get outta my old car and into an amazing upgraded car. Great service & guy! Recommend to anyone looking in trading their car for some Travis helped me get outta my old car and into an amazing upgraded car. Great service & guy! Recommend to anyone looking in trading their car for something better, go to him. More
by Alex Madlinger
Employees Worked With
Travis Rubino
April 12, 2019
Excellent overall My sales associate Travis was friendly, knowledgeable, and great to work with. I told him what I wanted and he helped me accomplish my goal. I’m glad My sales associate Travis was friendly, knowledgeable, and great to work with. I told him what I wanted and he helped me accomplish my goal. I’m glad I got in touch with Jared. More
by Pickle rick
Employees Worked With
Thomas Ferrigno, Travis Rubino, Jared Thorbourne
April 09, 2019
Great experience Travis and Anthony helped me out very well. Very knowledgeable and went out of their way for me. I recommend Travis and Anthony to everyone. Thank yo Travis and Anthony helped me out very well. Very knowledgeable and went out of their way for me. I recommend Travis and Anthony to everyone. Thank you guys. I will be back - james More
by Jrice638
Employees Worked With
Anthony Aloisio, Travis Rubino
