Empire Chrysler Jeep Dodge Ram of West Islip

Excellent service Great service. Friendly staff and knowledgeable on what they sale. Great deals on cars. Had a good experience here. Will recommend others to come shop Great service. Friendly staff and knowledgeable on what they sale. Great deals on cars. Had a good experience here. Will recommend others to come shop. More

Went the extra mile Craig worked great with my daughter and myself to get her into The Jeep she wanted. Great, honest guy, that's all you can ask for. Craig worked great with my daughter and myself to get her into The Jeep she wanted. Great, honest guy, that's all you can ask for. More

3rd time's a charm this was our 3rd time working with Craig Miller who was very meticulous in following up and making sure we received what we were looking for. Even whe this was our 3rd time working with Craig Miller who was very meticulous in following up and making sure we received what we were looking for. Even when it seemed that we wouldn't be able to find our dream car he never gave up and came up with exactly what we were looking for. Highly recommended. We'll definitely return for our future purchases. More

Less than satisfied Recently had a terrible experience with this dealership. The managers are horrible (“Sully” to be specific) and I am STILL waiting on a phone call bac Recently had a terrible experience with this dealership. The managers are horrible (“Sully” to be specific) and I am STILL waiting on a phone call back from a different manager about my experience. I will give credit to my salesman(Steve) who is genuine and sincere, as well as a woman(Kim) who works there that was beyond caring and stepped up to the plate to try and help with the issues. If you had no other choice than to come to this dealership, I would suggest asking for Steve or Kim. Oh I should probably add, I’m a repeat client here: bought my current Jeep here, was a certified pre owned, and they had it in their service department more than I had it the first month. And the finance paperwork was done incorrectly back then and they had to have me re-do all my paperwork. Thought as a repeat client I might have been treated a little better, but clearly not. More

Great team of Sales, Finance, & Service Highly Recommended! Everyone from start to finish was great to work with. Brian was amazing and recognized me as soon as I walked in. He remembered what I was looking f Everyone from start to finish was great to work with. Brian was amazing and recognized me as soon as I walked in. He remembered what I was looking for and made a deal that I thought was impossible happen. Zero hassle zero haggle. All around great guy. Sully was really a nice guy as well, and Tony in financing was amazing as well. All of the guys in the service area were also great and very proud of their work & their cars. What a great crew they have! I didnt feel rushed, pushed, por anything. I highly recommend this dealership. More

AWESOME SERVICE I would just like to say that I was given great customer service by Michael, Tom, Mike and Anthony. From start to finish they kept checking on me to m I would just like to say that I was given great customer service by Michael, Tom, Mike and Anthony. From start to finish they kept checking on me to make sure I & my family was okay and to make sure that we knew what was going on thru the entire process. I will definitely recommend your dealership and your staff to anyone looking to purchase a vehicle More

Unorganized and unprofessional I had a confirmed appointment with a sales associate to work out a deal for a 2018 Durango, I walked into the dealership 15 minutes early and the sale I had a confirmed appointment with a sales associate to work out a deal for a 2018 Durango, I walked into the dealership 15 minutes early and the salesman (Mike) met me and was working with another party and said it wouldn't be long. As it turns out I waited an hour and 15 minutes, I left the dealership and the salesman called me an hour later to reschedule. I told him I would buy my car somewhere else, and that it wasn't the wait itself, it was the complete disregard for my time. In the hour and 15 minutes, no one, not the salesman his manager or anyone else spoke to me, asked me to be patient or offered me a cup of coffee. And the dealership was not busy, given by the laughing coming from the managers office. More

Fantastic buying experience Professional, friendly and knowledgeable are just some of the words to describe my experience with this dealership. I purchased a 2018 Challenger from Professional, friendly and knowledgeable are just some of the words to describe my experience with this dealership. I purchased a 2018 Challenger from them and I can't say how positive the experience was. Bravo! More

No one cares No Service lane. Could not pull up to any parking spot, 20 degrees outside, waited 15 minutes. Then waited 10 minutes more for attendant. No show. wal No Service lane. Could not pull up to any parking spot, 20 degrees outside, waited 15 minutes. Then waited 10 minutes more for attendant. No show. walked inside to filthy service dept and was told to go back outside and wait for valet. Really? All While some of the staff is outside smoking watching this disaster go on. Waited 5 more minutes and no hello or greeting by valet after waiting 30 minutes total to be greeted. Was told to go back into filthy service area and go talk to somebody. After Service was yes, incomplete, I Picked up my vehicle. No cashier at window , Paper work not ready. Waited to Pay my bill. Told to wait outside valet will pull up car. No valet. Walk the lot and find my own vehicle with keys in ignition, anyone could have drove off with it. Warning light still on, go back inside, service advisor has food on the counter eating, talking to me with a full mouth of food. Was told they can’t shut off light for me I must drive it and it will turn off. Really? I thought I was in a dirty gas station back in the 80’s. No explanation of work,Nothing. No way to run a dealership. I don’t understand how Jeep, ownership or the Atlantic Group managers can allow this and operate like this. What a terrible experience. This auto group should be embarrassed operating a dealership like this. Obviously no pride. More

Bad Customer Service Was definitely not a pleasant experience. Brought my Jeep in for service and Brian the service coordinator was rude and my vehicle was not even looked Was definitely not a pleasant experience. Brought my Jeep in for service and Brian the service coordinator was rude and my vehicle was not even looked at after spending the day there. Called and left several messages for Jake Caruso the assistant Service Manager and no return phone call. Needless to say I took my jeep elsewhere for service. I definitely do not recommend this dealership for service! Not very professional at all. More