Empire Chrysler Jeep Dodge Ram of West Islip

Great team of Sales, Finance, & Service Highly Recommended! Everyone from start to finish was great to work with. Brian was amazing and recognized me as soon as I walked in. He remembered what I was looking f Everyone from start to finish was great to work with. Brian was amazing and recognized me as soon as I walked in. He remembered what I was looking for and made a deal that I thought was impossible happen. Zero hassle zero haggle. All around great guy. Sully was really a nice guy as well, and Tony in financing was amazing as well. All of the guys in the service area were also great and very proud of their work & their cars. What a great crew they have! I didnt feel rushed, pushed, por anything. I highly recommend this dealership. More

AWESOME SERVICE I would just like to say that I was given great customer service by Michael, Tom, Mike and Anthony. From start to finish they kept checking on me to m I would just like to say that I was given great customer service by Michael, Tom, Mike and Anthony. From start to finish they kept checking on me to make sure I & my family was okay and to make sure that we knew what was going on thru the entire process. I will definitely recommend your dealership and your staff to anyone looking to purchase a vehicle More

Unorganized and unprofessional I had a confirmed appointment with a sales associate to work out a deal for a 2018 Durango, I walked into the dealership 15 minutes early and the sale I had a confirmed appointment with a sales associate to work out a deal for a 2018 Durango, I walked into the dealership 15 minutes early and the salesman (Mike) met me and was working with another party and said it wouldn't be long. As it turns out I waited an hour and 15 minutes, I left the dealership and the salesman called me an hour later to reschedule. I told him I would buy my car somewhere else, and that it wasn't the wait itself, it was the complete disregard for my time. In the hour and 15 minutes, no one, not the salesman his manager or anyone else spoke to me, asked me to be patient or offered me a cup of coffee. And the dealership was not busy, given by the laughing coming from the managers office. More

Fantastic buying experience Professional, friendly and knowledgeable are just some of the words to describe my experience with this dealership. I purchased a 2018 Challenger from Professional, friendly and knowledgeable are just some of the words to describe my experience with this dealership. I purchased a 2018 Challenger from them and I can't say how positive the experience was. Bravo! More

No one cares No Service lane. Could not pull up to any parking spot, 20 degrees outside, waited 15 minutes. Then waited 10 minutes more for attendant. No show. wal No Service lane. Could not pull up to any parking spot, 20 degrees outside, waited 15 minutes. Then waited 10 minutes more for attendant. No show. walked inside to filthy service dept and was told to go back outside and wait for valet. Really? All While some of the staff is outside smoking watching this disaster go on. Waited 5 more minutes and no hello or greeting by valet after waiting 30 minutes total to be greeted. Was told to go back into filthy service area and go talk to somebody. After Service was yes, incomplete, I Picked up my vehicle. No cashier at window , Paper work not ready. Waited to Pay my bill. Told to wait outside valet will pull up car. No valet. Walk the lot and find my own vehicle with keys in ignition, anyone could have drove off with it. Warning light still on, go back inside, service advisor has food on the counter eating, talking to me with a full mouth of food. Was told they can’t shut off light for me I must drive it and it will turn off. Really? I thought I was in a dirty gas station back in the 80’s. No explanation of work,Nothing. No way to run a dealership. I don’t understand how Jeep, ownership or the Atlantic Group managers can allow this and operate like this. What a terrible experience. This auto group should be embarrassed operating a dealership like this. Obviously no pride. More

Bad Customer Service Was definitely not a pleasant experience. Brought my Jeep in for service and Brian the service coordinator was rude and my vehicle was not even looked Was definitely not a pleasant experience. Brought my Jeep in for service and Brian the service coordinator was rude and my vehicle was not even looked at after spending the day there. Called and left several messages for Jake Caruso the assistant Service Manager and no return phone call. Needless to say I took my jeep elsewhere for service. I definitely do not recommend this dealership for service! Not very professional at all. More

Plesant experience Long story short we did'nt seal the deal however my saleswomen Ashia was a pleasure to deal with. Out of the many dealers that i visited she was the o Long story short we did'nt seal the deal however my saleswomen Ashia was a pleasure to deal with. Out of the many dealers that i visited she was the only one that greeted me outside when i was looking around the lot . She really went out her way to find me a vehicle in my price range after the initial vehicle i was interested in was not up to my standards however i really did appreciate her efforts More

amazing I called into the dealership because our Ram 1500 had just broken down, I was connected to Joseidee she was extremely helpful and made sure I was take I called into the dealership because our Ram 1500 had just broken down, I was connected to Joseidee she was extremely helpful and made sure I was taken care of as soon as we walked in. She told us to ask for her when we came in and she would make sure we were taken care of and thats exactly what she did. She sat us down with Richie d who didn't make us feel pressured at all and had all the patience with us. Will definitely recommend them both to everyone. More

Horrible experience!!!!! My Son went to purchase 2017 Dodge Ram 2500. Met with a wonderful salesman named Cyrus. Concluded all pertinent info but disagreed on price which wa My Son went to purchase 2017 Dodge Ram 2500. Met with a wonderful salesman named Cyrus. Concluded all pertinent info but disagreed on price which was different then internet price. Another salesman injected himself in conversation. His name is Kyle. He was rude disrespectful and arrogant and should have been fired on the spot. Cyrus almost made the sale but Kyle put an end to it. More

Dont go to this dealer if you expect to get any refund I would have given this dealership a better rating because my salesman was great, however, it was agreed upon that I would receive a $400 refund for t I would have given this dealership a better rating because my salesman was great, however, it was agreed upon that I would receive a $400 refund for the disposition of my previous lease since I went through Atlantic. Not only has this been going on since January, I have provided physical proof to the general manager and STILL have not received my check. This has 100% ruined my experience of this dealership and would not recommend anyone to go through Atlantic in general since Atlantic Hyundai owed me money (and never refunded) from repairs they screwed up on. More