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Empire Ford Inc.
Fall River, MA
724 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 724 reviews
January 02, 2026
I purchased a vehicle from Empire Ford in Fall River on December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, but I was not allowed to take possession of the car, and the finance company started the clock on my loan right away even though I did not actually have the vehicle. I did not take delivery until December 26th, so I was left waiting weeks after the deal was funded before I could actually get the car. The salesman, Chris, was professional throughout, but everything beyond that point was absolutely terrible.[1][2][3] In my opinion, this dealership’s handling of my deal was irresponsible and shady, and I would not recommend them to anyone. In my experience and from what I have since seen in other complaints and reviews, they have a history of questionable practices and poor follow‑through. This is not how a customer should be treated after committing to a major purchase. More
by SAMUEL.PEARSON3RD
Verified Customer
January 02, 2026
Had a dead battery on new year's eve day. Service department was responsive and was able to get me in for a new battery! Service department was responsive and was able to get me in for a new battery! More
by kristawilshusen
Employees Worked With
January 01, 2026
Mert was great to work with and he helped me from the very moment I walked through the door all the way until I drove home with my new truck. I highly recommend working with Mert very moment I walked through the door all the way until I drove home with my new truck. I highly recommend working with Mert More
by B_DEARAUJO
Employees Worked With
Meet
December 30, 2025
I spent a lot of money on my Ford 150 and was extremely disappointed to be told I would have to pay for a second key fob because Kevin could not find it. Kevin, I was hoping I’d get a response from you. disappointed to be told I would have to pay for a second key fob because Kevin could not find it. Kevin, I was hoping I’d get a response from you. My wife bought a Mercedes GLB 450 with 2 keys and a full tank of gas through Carmax at the same time I bought the F150, which I paid a considerable lot more for. She also discovered there was no manual, contacted Carmax and they ordered her one free of charge. She in my opinion was treated pre like a valuable customer than I was. I left the dealership with not even half a tank of gas and a sorry we.dont have a second key fob for you, but if you want one, we know a company who will cut you one for $250 More
by BRISTOLHOUSEPAINTING
Employees Worked With
December 29, 2025
I made an appointment to have my oil changed at 12:30 PM. When I arrived at 12:30 I was told that there were two people ahead of me because they only had one employee on that day doing oil changes. I was sli When I arrived at 12:30 I was told that there were two people ahead of me because they only had one employee on that day doing oil changes. I was slightly annoyed because that is why I made the appointment, so I wouldn't have to wait. Then, when checking out the employee who waited on me in service explained that if I don't give him a rating of five on the service survey, that he fails. He does this every time he waits on me and I also find this very annoying. More
by LITTLEOWL2
Employees Worked With
Service
