
Empire Ford Inc.
Fall River, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Kevin B (and Robert McMahon) excelled in customer service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in p service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in phone and in person. I enjoyed my interactions tremendously. Lovely gentleman. I will gladly do business through them again. More
Absolutely not happy with the service I would never ever do business with this dealership again, and I have notified friends and family not to either do business with this dealership again, and I have notified friends and family not to either More
Kevin is always a pleasure to do business with. I would recommend to anybody I know. I would recommend to anybody I know. More
I had a great experience that was headache free! They made it quick and easy. Thank you! They made it quick and easy. Thank you! More
Esteban was very professional and I got the deal that I wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring. wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring. More
Nice people, they weee honest and straightforward with the vehicle we were looking at! Thanks! the vehicle we were looking at! Thanks! More
I've been with Ford for 15 years now purchased three vehicles very happy with the results vehicles very happy with the results More
WARNING TO EVERYONE WATCH OUT. I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dea I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dealership claims they do not have to inform customers of minor accidents even though if is considered an accident on the report so now I’m going to have trouble ever selling it. They refuse to buy the truck back from us. THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS they also sold a car that was rolled over and claimed it has never been in an accident. More
Rob was very helpful and kind, with our decision. I would recommend him to everyone. I would recommend him to everyone. More
After an unpleasant situation where my 87 yr old dad went into the New Bedford Ford dealership after receiving a "guarantee to win something" mailing from them-He won some ear buds. He purchased a vehicle th into the New Bedford Ford dealership after receiving a "guarantee to win something" mailing from them-He won some ear buds. He purchased a vehicle that day. After that it was a nightmare for us as his children trying to fix the things he had signed up for! It was Robert Bernier, the Finance Manager at the Fall River Dealership who really helped us out by just taking sometime to reach out to someone that he new at Santander Bank to find out WHERE the title to my Dad's new vehicle was. My sister and I had already dealt with a lot at the NB dealership to no avail-not very helpful!! I had called Santander bank several times and spent hours on the phone and got nowhere. I went to the registry with the lien paperwork they gave me after he paid it off and it wasn't the correct paperwork I needed to get a replacement title-seeing as where they said they had already sent it to my dad. I actually went to a Santander branch in desparation hoping they could escalate the problem and I could get some answers. Robert Bernier went out of his way to get this taken care of-made a call to help find the title- My Dad finally received his and title. It's hard when you have an elderly parent-they get nervous, don't always understand what's on, get confused. It just took a little help from someone who had compassion and a great work ethic to fix this issue for us. My siblings appreciate what he did. I would do the same. I am in heathcare and ALWAYS go above and beyond to do the BEST for my patients-even if it's a little extra work-especially the elderly!!! More