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Empire Ford Inc.

Fall River, MA

4.0
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 643 reviews

March 22, 2025

Kevin B (and Robert McMahon) excelled in customer service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in p More

by mtnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Empire Ford Inc. responded

Dear mtnn, Thank you so much for positive review and for your comments regarding Kevin B and Rob M. We're so happy to hear the "excelled in customer service." Enjoy your new Maverick!!!

March 21, 2025

Absolutely not happy with the service I would never ever do business with this dealership again, and I have notified friends and family not to either More

by jthurber8704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Lehmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2025

Kevin is always a pleasure to do business with. I would recommend to anybody I know. More

by sunocotmr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

I had a great experience that was headache free! They made it quick and easy. Thank you! More

by JNTHOMAS2390
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kidwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bernier, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Esteban was very professional and I got the deal that I wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring. More

by neil24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban
March 14, 2025

Nice people, they weee honest and straightforward with the vehicle we were looking at! Thanks! More

by moonnbak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bernier, Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

I've been with Ford for 15 years now purchased three vehicles very happy with the results More

by HORSESHOE12345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kidwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

WARNING TO EVERYONE WATCH OUT. I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dea More

by RV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

RV responded

Worst dealership I’ve ever worked with will be telling everyone I know do not trust them

March 03, 2025

Rob was very helpful and kind, with our decision. I would recommend him to everyone. More

by llake2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Empire Ford Inc. responded

Dear llake2007, Thank you so much for your rating and recommendation! We appreciate you choosing Empire Ford and we're so happy to hear that Rob was "very helpful and kind!"

March 03, 2025

After an unpleasant situation where my 87 yr old dad went into the New Bedford Ford dealership after receiving a "guarantee to win something" mailing from them-He won some ear buds. He purchased a vehicle th More

by tbdeva2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bernier, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Empire Ford Inc. responded

Dear tbdeva2, We completely understand how frustrating this must have been for you, your dad and your family. Empire Ford of New Bedford and Empire Ford Inc. in Fall River are both part of the Empire Auto Group. I'm glad to hear that Robert Bernier was able to help you get to the bottom of the issue. I know it was a difficult situation but we really do appreciate you doing business with us.

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