Roberto Perez
Roberto Perez at Empire Ford Inc.

Roberto Perez

Finance Manager - Fall River store

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

Contact Me
4.4
116 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

Specialties & Trainings

Ford Master Certified Sales Consultant

4.4

116 Reviews

Write a Review

116 Reviews of Roberto Perez

September 16, 2026

Dealership Rating
Employee Rating

It took over a week to receive my vehicle. Communication wasn’t great, I had to do a lot of the follow ups to remedy situation. Don’t feel they did everything they could to get me the best More

by HG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 25, 2026

Empire Ford Inc. responded

Hello, thank you for sharing your feedback. We apologize for the communication delays and the frustration caused while waiting for your vehicle. Keeping our customers informed is a priority, and we clearly fell short here. We’d appreciate the chance to look into what happened and make things right—please feel free to contact us directly at [Phone Number/Email].

September 13, 2026

Dealership Rating
Employee Rating

Joe Filipe, our salesman, was great! Thanks. Excellent deal on the Mach e. And accommodating... More

by wamasopust
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Filipe

Sep 25, 2026

Empire Ford Inc. responded

Congratulations on your new Mustang Mach-E! We’re delighted to hear that Joe and Roberto provided accommodating service and helped you secure a great deal. Thanks for choosing Empire Ford!

July 10, 2026

Dealership Rating
Employee Rating

Good presentation and good service it was a good decision to buy my first car with you More

by Rodriguezh0315
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 17, 2026

Empire Ford Inc. responded

Thank you for choosing us, and please let us know if we can assist you with anything else in the future!

June 13, 2026

Dealership Rating
Employee Rating

Sales and finance was great. Joe and Roberto were very easy to work with. It seems the truck was never put through the shop to check it out, I found out on rt128 the brakes were More

by jeffduhancik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Filipe

Jun 15, 2026

Empire Ford Inc. responded

Thank you so much for taking the time to give us your feedback. Hearing that Joe and Roberto made your buying experience great is exactly what we like to hear! At the same time, we're really sorry that it wasn't as perfect as it should have been. You should always feel confident driving home in a vehicle from us. We're so glad Joe was able to get that service appointment locked in for you right away. We appreciate your business and your grace!

Jun 22, 2026

jeffduhancik responded

Update 1. Charging me for an inspection sticker, without telling me 2. Brakes were unsafe(high spots causing vibration. 3. Service dept never called when parts were received in. I had to call. 4. My favorite... 2 weeks to get my truck registered, title wasnt properly signed by the previous bank, not your fault. But should have been expedited overnight, NOT 2 weeks!!! (This was miscommunication) Tyler and Bryce, owned the situation and definitely restored my faith. A little communication goes a long way.

May 09, 2026

Dealership Rating
Employee Rating

Go see Charlie, traded in my truck, and he was the best at helping me out with the trade in and purchase of new one More

by wharf305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Gomes

May 11, 2026

Empire Ford Inc. responded

Thank you for your review. We are happy to hear Charlie could help you with your new vehicle purchase!

May 02, 2026

Dealership Rating
Employee Rating

Tioni is the best. Straight to the point and she dont waste any time. I dont have a ton of time in between work, kids activities and personal stuff, she was able to More

by jeffrio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tioni Martinez

May 04, 2026

Empire Ford Inc. responded

Thank you for your review Jeffrio. We are glad to hear Tioni was able to assist you!

March 16, 2026

Dealership Rating
Employee Rating

Everyone was polite and professional. I would definitely recommend Empire Ford to friends and family. More

by MBYRNE762654
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Gauthier

February 27, 2026

Dealership Rating
Employee Rating

Everyone was very helpful and professional at Empire Ford, and would definitely do business with them again in the future. More

by jenifer1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Filipe

February 11, 2026

Dealership Rating
Employee Rating

I. Thought nick was very professional an eager to help with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my f More

by SCOTTGRIFFITHS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Gauthier , Nicholas Gauthier

Feb 12, 2026

Empire Ford Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that Nick provided such a professional and helpful experience while assisting you with your vehicle and getting everything set up. It means a lot that you’d recommend us to your family — that’s the greatest compliment we can receive. We truly appreciate your support and are so glad you had a pleasant experience. Enjoy your new truck!

January 23, 2026

Dealership Rating
Employee Rating

We had an excellent experience with Empire Ford! Joe Felipe was great to work with. Thank you More

by brad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Filipe

Jan 23, 2026

Empire Ford Inc. responded

Thank you for the great review! We’re so glad to hear you had an excellent experience with Empire Ford. Joe Felipe will be happy to know you enjoyed working with him. We truly appreciate your business and look forward to seeing you again!

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