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Empire Ford Inc.
Fall River, MA
645 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 645 reviews
January 28, 2021
Great service sales department was awesome,John was very helpful.Bryce in finance was great too,looking forward to working with them again!!see you soon!! helpful.Bryce in finance was great too,looking forward to working with them again!!see you soon!! More
by jamescraft638
Verified CustomerEmployees Worked With
John Silva
January 27, 2021
Everything was great. From the sales manager Kevin and his ace Ryan.Got a good price on my trade in, and a great deal on a Explorer. Would recommend Empire to friends and family his ace Ryan.Got a good price on my trade in, and a great deal on a Explorer. Would recommend Empire to friends and family More
by COMFORTDA
January 23, 2021
Outside of the $3000.00 deposit not included in the advertised price, it was a good experience. So far, so good. No issues with car. advertised price, it was a good experience. So far, so good. No issues with car. More
by Grandma T
Employees Worked With
January 23, 2021
It was a pleasure to buy a car from Empire Ford. They went out of their way to make sure I was satisfied in every aspect of the buying process. went out of their way to make sure I was satisfied in every aspect of the buying process. More
by Francis
January 19, 2021
I had a great experience, no problems only great stuff!!! I will always do business here!!! They don't waste your time!!! Thanks so much!!! stuff!!! I will always do business here!!! They don't waste your time!!! Thanks so much!!! More
by GLORIAFENAUX
January 13, 2021
Pleasant time purchasing a new truck. Ryan was my salesman’s and he was very knowlex gable when it came to crunching the numbers that got me to my budget. Thanks salesman’s and he was very knowlex gable when it came to crunching the numbers that got me to my budget. Thanks More
by Jonathan.andrews10
Employees Worked With
Ryan Monsegue
January 08, 2021
I've owned many Fords. This was my first experience with Empire Ford and it was exceptional! I would recommend anyone to deal with them. Empire Ford and it was exceptional! I would recommend anyone to deal with them. More
by STEVESZYNAL
January 07, 2021
Excellent Service, salesmen are knowledgeable and friendly. A lot of the cars in the inventory are nice and well kept even the pre-owned/used ones. Would definitely recommend to anyone looking to buy friendly. A lot of the cars in the inventory are nice and well kept even the pre-owned/used ones. Would definitely recommend to anyone looking to buy a new car or truck. More
by stevenrock1989
Employees Worked With
Kerry Macewen, Ryan Monsegue
January 05, 2021
Meet me as I was editing my vehicle. Easy to work with and my numbers and there numbers came together early on during negotiations and drove out with what I wanted and my numbers and there numbers came together early on during negotiations and drove out with what I wanted More
by Schbobby
December 11, 2020
I don’t want to write. This is why I don’t usually do these. Just let me answer what I want to. This made the experience less comfortable these. Just let me answer what I want to. This made the experience less comfortable More
by vicdor45
