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Empire Ford Inc.
Fall River, MA
667 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 667 reviews
May 02, 2021
Excellent service experience. New customer to service dept. From Service and Parts Director Chris Langdon to Service Manager, Samantha, to Josh, technician. Very professional/friendly people who take pri dept. From Service and Parts Director Chris Langdon to Service Manager, Samantha, to Josh, technician. Very professional/friendly people who take pride in their jobs. I have found my new service dept for my Ford F-150! I recommend you give the Empire Ford service dept a chance. Pricing was fair and happy with the services provided. More
by TRAVD20
Verified CustomerEmployees Worked With
Technician Josh, Christopher Langdon, Samantha Briody
May 02, 2021
Yes very helpful dealer got me what I needed at the right price. No hassle at all they did all the work for me I was in and out easy as 1,2,3 price. No hassle at all they did all the work for me I was in and out easy as 1,2,3 More
by jorgemartins19911
Employees Worked With
Other Employees :
Chelsea Cabral, John Silva, Samantha Briody
May 01, 2021
Had trouble with my F-150. The problem was diagnosed at another service facility, however when I brought it to Empire they actually figured out what the real problem was. Instead of a major problem it was another service facility, however when I brought it to Empire they actually figured out what the real problem was. Instead of a major problem it was a relatively minor repair job. Great to have the problem fixed and was extremely happy that I have my F-150 back in operation. Excellent job. Dealt with Samantha and Emily and they are top shelf in my book. More
by jsginmass
Employees Worked With
Christopher Langdon, Emily Verocchio, Samantha Briody
May 01, 2021
Great service and friendly personnel made my work much less stressful. I had been putting off the needed maintenance having anxiety about what I expected. less stressful. I had been putting off the needed maintenance having anxiety about what I expected. More
by Bill S
Employees Worked With
Emily Verocchio, Samantha Briody
May 01, 2021
My salesman Kevin Perreira was great. The day I visited the showroom to purchase a vehicle went very smooth and I was very pleased. I would purchase from him again, but there dealerahips customer service the showroom to purchase a vehicle went very smooth and I was very pleased. I would purchase from him again, but there dealerahips customer service and support needs attention.. After I drove off the lot, I identified an issue. Still waiting to resolve (not my salesman's fault). Was told yesterday I would receive a call this morning. Still waiting..... UPDATE: I CALLED THEIR OTHER DEALERSHIP AND SPOKE WITH MR. TORRES' ASSISTANT, KASEY MATHIAS. SHE WAS EXTREMELY HELPFUL AND COMMITTED TO ADDRESSING MY CONCERNS THE SAME DAY. ISSUE RESOLVED - HAPPY CUSTOMER 😊 More
by kelliecap3
Employees Worked With
Other Employees :
DJ and Kasey Mathias from Empire Hyundai were very helpful and understanding. Chris in the Service Department at Empire Ford was also helpful. I am sorry I didn't know his last name.
May 01, 2021
I brought My E-450 Ford Motorhome in for overheat and drivability issue...instead of any of these problems being addressed they sold me a 205.00 battery (Which was dead when I went to leave)....The remai drivability issue...instead of any of these problems being addressed they sold me a 205.00 battery (Which was dead when I went to leave)....The remaining diagnostic charge with battery 718.00😔 More
by fcmike1e
Employees Worked With
Emily Verocchio
May 01, 2021
Costumer service sucks never going back there that’s for sure you guys are the worst people to deal with I’ll never recommend you guys to no one sure you guys are the worst people to deal with I’ll never recommend you guys to no one More
by Ricardo
Employees Worked With
Tina Taglianetti, Emily Verocchio
April 29, 2021
Everyone was very helpful and accommodating. I went into the dealer having done quite a lot of research and ready for a pushy salesman/woman. To my surprise, I felt at ease after my first couple of visits. the dealer having done quite a lot of research and ready for a pushy salesman/woman. To my surprise, I felt at ease after my first couple of visits. I did not get call/text/ email after call/text/email....pressuring me to make a decision. I would recommend Empire to friends. More
by Sharonskov
