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Empire Ford Inc.
Fall River, MA
779 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 779 reviews
August 18, 2019
good service Good service! Great deal from Ford Company on my oil change. I was informed about services that needed attention. I will follow up on those issues. Good service! Great deal from Ford Company on my oil change. I was informed about services that needed attention. I will follow up on those issues. More
by joyce
Verified CustomerEmployees Worked With
Adam Levandowski
August 11, 2019
Great They did a great job . They new my time was very limited and got the deal done. I would recommend to all of my friends and business associates. They did a great job . They new my time was very limited and got the deal done. I would recommend to all of my friends and business associates. More
by P388
July 22, 2019
Poor service department Brought in a 2018 F-350 to service check engine light. Service department was to order part and get back to me. Took approximately five weeks and mult Brought in a 2018 F-350 to service check engine light. Service department was to order part and get back to me. Took approximately five weeks and multiple phone calls to the service department before truck was serviced. Service department had multiple reasons why they couldn't get part. Only dealer or mechanic I've dealt with who couldn't get a part in a couple of days. More
by jaymassfab
Employees Worked With
Adam Levandowski, Scott Charkowski
June 16, 2019
Due to the salesman Barclay i wouldn't recommend nor could . Had it not been for Tyler who in my eyes redeemed empire Ford.unlike your sales men Barclay who has no ethics. I'm telling everyone one I know stay aw Had it not been for Tyler who in my eyes redeemed empire Ford.unlike your sales men Barclay who has no ethics. I'm telling everyone one I know stay away from him! A very bad salesman. He's going to give empire Ford a bad name. More
by hortonsharon28
June 07, 2019
New Car purchase No pressure sales person (Jon Mandeville) and manager. Good experience.Ended up buying a more suited (to us)car due to salesman, very pleased with adv No pressure sales person (Jon Mandeville) and manager. Good experience.Ended up buying a more suited (to us)car due to salesman, very pleased with advice and choice More
by brookz
June 03, 2019
Works oil change I came in to get a works oil change. It took forever I dropped off my car at 9:30 am and it was not done until almost 11:30 am. Then we I get there th I came in to get a works oil change. It took forever I dropped off my car at 9:30 am and it was not done until almost 11:30 am. Then we I get there they tell me they didn’t rotate my tires because the lug nuts were swollen which is a common problem with the factory lug nuts. Now being a ford dealership and this is a common problem why didn’t you rotate my tires and instead told me to order after market lug nuts. This makes no sense to me. More
by shelby
Employees Worked With
Debbie Campbell, Crystal Poette
May 09, 2019
Good experience Tuve una muy buena experiencia en empire ford josue es una persona muy amable muy buen vendedor responde a todas las preguntas antes de su compra 100% Tuve una muy buena experiencia en empire ford josue es una persona muy amable muy buen vendedor responde a todas las preguntas antes de su compra 100% recomendado para su próxima compra More
by Lupillo1972.
May 06, 2019
Buena experiencia Empire Ford es un lugar recomendable me gustó mucho como Josué me explico con detalles acerca de mi nuevo vehículo f150 100% recomendado me voy muy fe Empire Ford es un lugar recomendable me gustó mucho como Josué me explico con detalles acerca de mi nuevo vehículo f150 100% recomendado me voy muy feliz tuve una excelente servicio More
by Juanescobar1983
Employees Worked With
Other Employees :
Tyler Torres
May 02, 2019
Enjoyable car buying experience This is the second car our family has purchased from this dealership. It was such an easy process when my husband purchased his car he suggested I pay This is the second car our family has purchased from this dealership. It was such an easy process when my husband purchased his car he suggested I pay them a visit. Everyone I meet was personable and professional Dave and Kevin were very helpful and Bryce wrapped up the paper work quite efficiently. Within one hour of making my decision I was driving away with my new Ford Edge Titanium. I've purchase many cars over the years and this was the best experience. More
by SAW12
April 29, 2019
Customer Service at its best I have bought 2 Vehicles in less than a year with Empire. Kevin Bancroft who has been at the same location for years has worked with me numerous time I have bought 2 Vehicles in less than a year with Empire. Kevin Bancroft who has been at the same location for years has worked with me numerous times and knows how to work with me. No spinning numbers straight to the point and easy to work with. I've also had the pleasure of working with Joe on both my purchases as well and very polite guy and easy to work with as well. I look forward to buying my next vehicle with them. More
by JW
