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Empire Ford Inc.
Fall River, MA
815 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 815 reviews
April 21, 2019
Fast and keeps me informed on what being do e First I’d like to thank all. The sales team did there job. They were happy and I was happy. Even the service department did all they could do to help First I’d like to thank all. The sales team did there job. They were happy and I was happy. Even the service department did all they could do to help and make things go good. More
by billlost1
Verified Customer
April 18, 2019
Great customer service and quality I brought my 2009 Ford F-150 to this dealership for a front end noise and I have to say sales rep Adam Levandowski made me feel very comfortable and t I brought my 2009 Ford F-150 to this dealership for a front end noise and I have to say sales rep Adam Levandowski made me feel very comfortable and took great care of me and my vehicle , made me feel very comfortable so I felt like I was in great hands, issue was diagnosed and solved within 48 hours, Adam always kept up to speed with when technician was looking at it, diagnosed, repaired and complete, pricing was great, over all my experience with Adam and Empire Ford Of New Bedford was great highly recommend them More
by gary2828gary
Employees Worked With
Adam Levandowski
April 14, 2019
Above and Beyond Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. More
by Ryan
Employees Worked With
Debbie Campbell
April 12, 2019
Bait and switch / False advertising Sleazy dealer, stay far far away. They advertise low prices and then give you prices thousands above what they post on Cars.com . They are the epitome Sleazy dealer, stay far far away. They advertise low prices and then give you prices thousands above what they post on Cars.com . They are the epitome of the xxxxxxx used car salesman. Do not reward them with your time and patronage. There are honest dealers out there, this is not o e of them More
by Tomtint
Employees Worked With
Crystal Poette
April 11, 2019
Very professional All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. Extremely happy. Thank you. More
by domenico44
Employees Worked With
Adam Levandowski, Debbie Campbell
April 08, 2019
New vehicle purchase No pressure, very cordial and accommodating throughout the entire process of purchasing a new vehicle. If you are in the market for commercial vehicle No pressure, very cordial and accommodating throughout the entire process of purchasing a new vehicle. If you are in the market for commercial vehicle Empire Ford is highly recommended. More
by INFO68
Employees Worked With
April 07, 2019
service easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expe easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expect to still be waiting for my vehicle to be taken in to the garage at 9:30. I would expect to be driving out of there by 9:30 on a simple oil change or something of similar work. More
by kferreira
Employees Worked With
Other Employees :
Cheryl Fredette, Adam Levandowski, Charles Roth
April 05, 2019
Excellent Tuve una excelente experiencia con Josué un muy buen trato y amable lo recomiendo 100% visitarlo para su próximo vehículo definitivamente recomendado Tuve una excelente experiencia con Josué un muy buen trato y amable lo recomiendo 100% visitarlo para su próximo vehículo definitivamente recomendado nos vamos muy felices More
by Walescaoquendo
April 04, 2019
Exceeded my expectations I went in with low expectations as I have had negative experiences, but a few hours later I drove out with a brand new 2019 ford escape with a decent I went in with low expectations as I have had negative experiences, but a few hours later I drove out with a brand new 2019 ford escape with a decent interest rate. More
by ELIZABETHBOIDI4
March 25, 2019
2011 Edge Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just trade Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just traded the car in.)Did not feel safe in vehicle or that I was getting expert service. Pleasant enough and lots of explanations but I just don’t know. Started a case file with corporate. Brake booster was first then master cylinder with lines being bleed in between and finally a second master cylinder. Hope Ford figures this problem out for the rest of the Edge owners out there. More
by paradisannette
Employees Worked With
Adam Levandowski, Debbie Campbell
