Empire Ford Lincoln of Huntington

Buyers beware! Shady sellers. After deal was discussed and set they added hidden dealership fees after locking you in . Sellers are also very arrogant and unprofes Shady sellers. After deal was discussed and set they added hidden dealership fees after locking you in . Sellers are also very arrogant and unprofessional don’t waste your time or money! More

I am extremely dissatisfied with this dealership and their customer service. They sold me a car with a promised $7,500 tax credit but failed to submit the necessary paperwork to the IRS, despite my acco their customer service. They sold me a car with a promised $7,500 tax credit but failed to submit the necessary paperwork to the IRS, despite my accountant's advice and multiple attempts to rectify the situation. The sales staff was rude and dismissive, even arguing with my accountant. After contacting the IRS, I discovered they never filed the paperwork, costing me the tax credit. My complaint to the sales manager was met with a false promise, and he never followed up. Furthermore, the dealership misrepresented an electrical warranty, threatening a $450 inspection fee even for covered issues. They also mark up Ford OEM parts significantly. Avoid this dealership and others in the Empire Ford/Toyota network; their practices are dishonest and unprofessional. More

Even though I don’t write reviews however, my experience with them has been beyond expectation in every aspect. You can’t give enough stars to this establishment. Mr. Michael ( Sales manager ) is one of the with them has been beyond expectation in every aspect. You can’t give enough stars to this establishment. Mr. Michael ( Sales manager ) is one of the best people you can ever meet. His professionalism, kindness, paying attention to details, and most of all his friendship is extremely rare. He delivers on his promise beyond any dealership can offer from moment he starts to delivery is top notch and gives client exactly what they ask for. Mr. Jason ( Finance manager ) is another person that is truly pleasure to deal with. His honesty, knowledge and friendship is something you have to experience. All together, entire team including the salesperson recommended by Mr. Michael, was super kind and informative in every aspect. It’s been pleasure knowing them and life time client. More

Took my car with appt to have a thumping noise from right front checked out. Exactly 7 days later I returned to pick up my car due to the fact that it hadn't even been looked at yet by a tech and was unable front checked out. Exactly 7 days later I returned to pick up my car due to the fact that it hadn't even been looked at yet by a tech and was unable to get any idea of when it would be looked at. Communication throughout the week was extremely poor, left multiple messages requesting an update and received no response. 3 days after car was brought in was first returned call, "didn't look at it yet, need more time" was the response. After 5 full work days of no one taking the time to look at it I needed the car back. Left message for service manager as well but yet to here back from him More

Very professional and reasonable i spoke with Gary about buying a 2018 ram 2500 and he was super professional and nice definitely a friendly environment for a car dealership. buying a 2018 ram 2500 and he was super professional and nice definitely a friendly environment for a car dealership. More

my temporary license plate expired and i let them know but they have not take any responsibility. i have no legit license plate and cant drive my car. but they have not take any responsibility. i have no legit license plate and cant drive my car. More

I just leased my 2024 Ford F-150 from Empire Ford. Allie was my sales consultant. She advised me on how to spec out the truck and made sure to keep me updated. Sales manager, Mike Daniels worked out t Allie was my sales consultant. She advised me on how to spec out the truck and made sure to keep me updated. Sales manager, Mike Daniels worked out the order process and the numbers seamlessly. Jason Jautze and Christina DeVita are welcoming and made the financing part of it all simple and quick. They advised me on my options for extra coverages and allowed me to make an informed decision that worked best for me and my lifestyle. I can't wait to return for my future purchases. Thanks again! More

Over the years I have bought 9 cars there. The disrespect from the service department has forced me to say NEVER AGAIN. Go to another dealership. The disrespect from the service department has forced me to say NEVER AGAIN. Go to another dealership. More