Empire Ford Lincoln of Huntington

I just changed my review to a 4. Here's why: These guys basically bent over backwards at the service department and fixed the car for free after all the tumult that we experience Here's why: These guys basically bent over backwards at the service department and fixed the car for free after all the tumult that we experienced. It took some time, but this demonstrates a real attention to customer satisfaction in the end. THIS time, the repair took and the truck is working just perfectly ever since. The story, in other words, has a happy ending! All's well that ends well. Thanks to Bob Corrado, the service manager, for correcting this problem and restoring our faith in Ford Motor Company specifically and in the good nature of humankind generally. Thanks again and I'm signing out of this review plus changing it utterly.... More

Pleasant people with some nice inventory on their lot, but don't try to get a car you can't see with your own eyes right there. I was looking for the Ford Mustang Mach e. At first, they told me they loca but don't try to get a car you can't see with your own eyes right there. I was looking for the Ford Mustang Mach e. At first, they told me they located one at a dealer they trade with. Two days later they said they could not get the car. No problem. They suggested I order one and I agreed. I placed my order and gave my deposit. I called frequently to see when I might get the car. Finally, I get a call from my salesperson, he tells me "you will never believe this, the car came in on my day off and someone sold it" He was right, I did not believe it. Despite how nice they dealt with you, in the end, it seemed clear that they were neither honorable nor honest. Be careful if you are not purchasing directly from their inventory. I would not use them in any other situation. More

Horrendous dealership. Our car has been in the service center over 50 days in 2021. Currently has been in the shop for 5 weeks. We are Black Label - it’s a gimmick, never have a loaner available - have center over 50 days in 2021. Currently has been in the shop for 5 weeks. We are Black Label - it’s a gimmick, never have a loaner available - have been renting a car for 5 weeks. General Manager is unreliable and doesn’t return calls. More

Incapable of completing the most basic maintenance tasks without issues and aggravation. I will no longer allow them to service my vehicle. without issues and aggravation. I will no longer allow them to service my vehicle. More

I want to first say I have leased and bought from at least 3 Lincoln Ford dealerships over the last 30 years. I have to say this dealerships’ sales people, especially Dominique Liccione and Sam in Fina least 3 Lincoln Ford dealerships over the last 30 years. I have to say this dealerships’ sales people, especially Dominique Liccione and Sam in Finance, have THE BEST bedside manner and customer service skills. I called Empire on a whim after comparing some of the others. From the first answer to my purchase and sign out the door process was SUPERB! To the manager Eric Tops, I commend your training and NO BS sales pitch… this woman Dominique, was so friendly and accommodating over the phone. And when I met her, she had such a lovely beautiful personality. Never made me feel pressed or haggling for an extra dollar out of me. Eric I AM ALWAYS A LOYAL CUSTOMER to good service and genuine people like Dominique and SAM, I am in the market again in few months. It’s because of your employees I will always come to Empire when I begin to shop for a car again. Sincerely thank you, Stratis More

We dealt with a salesperson named Rob. He was extremely knowledgeable, kind and easy to deal with. He explained everything to us and took a lot of time with us. He is one of the reasons we purchased a Lin knowledgeable, kind and easy to deal with. He explained everything to us and took a lot of time with us. He is one of the reasons we purchased a Lincoln Navigator. He even delivered the vehicle to us and spent and hour showing us how to use all the options. Excellent salesperson. Empire Ford Lincoln of Huntington is lucky to heave him. More

Aviator is a lemon, service is rude and unhelpful. No one calls you back, called to speak with GM always in meetings and doesn’t call back. And get this does not have voice mail set up. Go to Mercedes one calls you back, called to speak with GM always in meetings and doesn’t call back. And get this does not have voice mail set up. Go to Mercedes for quality products and service. I am going back, grass on the other side of this fence was brown More

From the reception area to the sales department to the finance department. The WORST dealership ever!!!!! They don’t return your calls and give you the run around finance department. The WORST dealership ever!!!!! They don’t return your calls and give you the run around More