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Empire Ford Lincoln of Huntington
Huntington, NY
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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257 Reviews of Empire Ford Lincoln of Huntington
August 16, 2022
So so not so friendly. Waiting area is definitely not friendly . Chairs are outdated and back breakers the rock outside is more comfortable. Waiting area is definitely not friendly . Chairs are outdated and back breakers the rock outside is more comfortable. More
by mikat1914
Employees Worked With
Jonathan Vazquez
August 08, 2022
Super convenient,part dept has great staff ,as well as service advisor, purchase accessories part using my pass points couldn't have been easier,thank you service advisor, purchase accessories part using my pass points couldn't have been easier,thank you More
by noavgjoseph
Employees Worked With
Fred Marotti, Barry Librach, John Mikutel, Rob Uhler, David Toomey, Tom Brezinski, Jonathan Vazquez, Mike Gross, Erik Tops, Sam Greene
August 02, 2022
The worst service ever. Two weeks to get an emergency appointment. Unknown amount of time to look at it. They are telling me it might be another two weeks just to LOOK at it Two weeks to get an emergency appointment. Unknown amount of time to look at it. They are telling me it might be another two weeks just to LOOK at it. Not a big deal if they give you a loaner. But I think they only have one or two. One will note available for six weeks. At $560.00 a week for a rental it could wind up costing me $2,000 to fix something that’s covered. Ford corp. should do something about dealers like this. Maybe they could cover the cost of the rental and back charge the dealership. I could never recommend buying a ford after being treated like this. From reading the other reviews it sounds like I have much more aggravation and money to go through before this is over. Just picked the first two names they offered service people was not a choice. More
by Iuec1
Employees Worked With
Service employees , Tom Brezinski, Hal Abrahamson
June 03, 2022
The sales experience to lease my 2020 Escape Hybrid was excellent. However the after sales service is truly awful. Everytime my car went in for a sensor failure or recall it was never fixed and now they ha excellent. However the after sales service is truly awful. Everytime my car went in for a sensor failure or recall it was never fixed and now they have had my car for 4 days after a massive comms failure and haven't even looked at it. I don't need a dealership telling me that my car won't start when I had to have it towed there.. More
by jmcb44
Employees Worked With
John Mikutel
March 29, 2022
I just changed my review to a 4. Here's why: These guys basically bent over backwards at the service department and fixed the car for free after all the tumult that we experience Here's why: These guys basically bent over backwards at the service department and fixed the car for free after all the tumult that we experienced. It took some time, but this demonstrates a real attention to customer satisfaction in the end. THIS time, the repair took and the truck is working just perfectly ever since. The story, in other words, has a happy ending! All's well that ends well. Thanks to Bob Corrado, the service manager, for correcting this problem and restoring our faith in Ford Motor Company specifically and in the good nature of humankind generally. Thanks again and I'm signing out of this review plus changing it utterly.... More
by john holmes
Employees Worked With
Dont Know
February 06, 2022
Pleasant people with some nice inventory on their lot, but don't try to get a car you can't see with your own eyes right there. I was looking for the Ford Mustang Mach e. At first, they told me they loca but don't try to get a car you can't see with your own eyes right there. I was looking for the Ford Mustang Mach e. At first, they told me they located one at a dealer they trade with. Two days later they said they could not get the car. No problem. They suggested I order one and I agreed. I placed my order and gave my deposit. I called frequently to see when I might get the car. Finally, I get a call from my salesperson, he tells me "you will never believe this, the car came in on my day off and someone sold it" He was right, I did not believe it. Despite how nice they dealt with you, in the end, it seemed clear that they were neither honorable nor honest. Be careful if you are not purchasing directly from their inventory. I would not use them in any other situation. More
by akhafif
Employees Worked With
Josh the manager, John Mikutel
January 04, 2022
Horrendous dealership. Our car has been in the service center over 50 days in 2021. Currently has been in the shop for 5 weeks. We are Black Label - it’s a gimmick, never have a loaner available - have center over 50 days in 2021. Currently has been in the shop for 5 weeks. We are Black Label - it’s a gimmick, never have a loaner available - have been renting a car for 5 weeks. General Manager is unreliable and doesn’t return calls. More
by Jvoorhees11
Employees Worked With
David Toomey
October 03, 2021
Incapable of completing the most basic maintenance tasks without issues and aggravation. I will no longer allow them to service my vehicle. without issues and aggravation. I will no longer allow them to service my vehicle. More
by Former Customer
Employees Worked With
Service Department
