Empire Hyundai Inc

The reason I'm giving this review is because I bought a car here 6yrs ago and had an awful experience.... But I went into Empire Hyundai today with my fiancee, Just thinking to myself oh boy here wego agai car here 6yrs ago and had an awful experience.... But I went into Empire Hyundai today with my fiancee, Just thinking to myself oh boy here wego again!!!! but by the time i left i was very impressed it wasn't about how much money they could make off us but it was about accomodating us in the car we wanted to buy along with our budget.. Our sales man Ray was very nice. He talked business with us but also talked to us as we were friends, He also had a good sence of humor.. Which now a days you don't get that much anywhere.I would highly reccomend Empire Hyundai to others.. If you want to speak with someone who knows what he is talking about and can handle having a laugh or two I would ask for Ray Texeira ... More

Michael was very patient, took his time explaining the Tuscon and understood my perspective for a suv. In the end,I bought the suv the same day, looking at the suv, test-driving it and matching to the aff Tuscon and understood my perspective for a suv. In the end,I bought the suv the same day, looking at the suv, test-driving it and matching to the affordable price that I was looking for. I definitely made the right decision in purchasing the Tuscon 2012. The suv is awesome, and best of all my kids love it, thank you so much for being very helpful. More

Jeff was very helpful with giving "realistic" expectations. I went to numerous dealerships before going to Empire and all of them told be what I "wanted" to hear. After meeting with Jeff, I felt expectations. I went to numerous dealerships before going to Empire and all of them told be what I "wanted" to hear. After meeting with Jeff, I felt like I was dealing with a honest salesman.We negotiated for awhile and it didn't look like I was going to get the car I wanted for the price I wanted to pay. Jeff assure me he could find exactly what I was looking for, after talking about manual transmission vs. automatic, he found the perfect car for me within minutes! It was the price range I was looking for and the payments I was comfortable with. Everything that was offered/promised to me was honored and done with a great attitude! Today< i called him up for some services I needed, with my busy schedule and the Christmas around the corner, he called me back within minutes with an appointment for tomorrow morning! I couldn't be more satisfied! More

i highly recommend jeff he was awsome with getting us what we wanted in a timely manor.he worked extremely hard to get us a price that our finances could afford. he was very honest with everything from t what we wanted in a timely manor.he worked extremely hard to get us a price that our finances could afford. he was very honest with everything from the get go, which made us feel very comfortable with him seeing that we were first time buyers. leslie was extremely pleasant she also worked with jeff really hard to help us get waht we really wanted. she also didnt waste no time in getting all the paperwork ready for us and explaining everything in a way we would understand. so overall extremely satisfied and highly recommend jeff swauger and leslie gagnon at empire hyundai. More

Mike Camara was very good. He was knowledgeable about the car, and was very eager to help us. The Sales Manager was quite evasive and would not answer direct questions relating to the total cost of the the car, and was very eager to help us. The Sales Manager was quite evasive and would not answer direct questions relating to the total cost of the vehicle (including financing) unless asked several times. The financier made a mistake when processing our finance application leading to an extra 5 hours or so at the dealership. I am very happy with my car, and was very happy with the service I received from Mike Camara. The rest of the team let him down though. More

Jeff is awesome!! First, we sat down and he asked me several questions so he could have a better understanding of what I was looking for. After that, he took me out to the vehicle and gave me a brief e several questions so he could have a better understanding of what I was looking for. After that, he took me out to the vehicle and gave me a brief explanation of the vehicles features. On our test drive, he was very personable and down to earth. He did not pressure me at all, he respected my financial limits, and answered all the questions I had. He worked diligently to get me the most for my money and because of that I purchased my first NEW car. Thanks Jeff!! You're the best. More

friendly, thoroughly informative salesman...well coordinated (but transparent) sales pitch between salesman & manager...price was obviously marked up to be later marked down....took way too long to coordinated (but transparent) sales pitch between salesman & manager...price was obviously marked up to be later marked down....took way too long to close the deal as they tried to wear me down....no variety (except color) in selection of Elantras....financing was easy & well explained....rate was good More

Jeff met us at the door and welcomed us to Empire Hyundai. We told him we were interested in a Tucson, and he found one in the price range we gave him. He demonstrated the options on the Tucson. H Hyundai. We told him we were interested in a Tucson, and he found one in the price range we gave him. He demonstrated the options on the Tucson. He did a great job describing the safety features. He opened the hood and the doors to tell us about the engine and air bags. We took it for a test drive. He was courteous as he explained how everything worked on the Tucson. After our test drive, we told him that we we would like to buy a Tucson but in a different color. He told us that he would do his best to find one. He then introduced us to the Jeff in the Service Department. He called a few days later to explain he could not find one in New England. We gave him several other color choices. Someone from Empire (sorry we can't remember his name) called back to say the colors we wanted could not be found, but we could eome in and have a choice of Iris Blue or Red in the options we wanted. We returned on Thursday and decided on the Iris Blue. Jeff took care of the paper work, talked with our insurance agent, introduced us to Joe in Finance, and we made the deal. We returned that afternoon, and the Tucson was ours. Before we drove off, Jeff once again reviewed the options with us. We were pleased with our experience at Empire Hyundai. More

Had some warranty work done on my less-than-a-year-old Hyundai. They did a terribly sloppy job. Oil everywhere. Anti-freeze overfilled and spilling everywhere. It just seemed that my car wasn't taken Hyundai. They did a terribly sloppy job. Oil everywhere. Anti-freeze overfilled and spilling everywhere. It just seemed that my car wasn't taken care of very well while at Empire Hyundai. They definitely care more about you when you're buying a car than when you're having free work done on it. More

The sales men were very nice and went out of their way to put me in my car!!! Joe even called me two days after to make sure that I was happy with my 2012 Accent. put me in my car!!! Joe even called me two days after to make sure that I was happy with my 2012 Accent. More