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Empire Nissan
Ontario, CA
469 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 469 reviews
December 18, 2019
VERY BAD EXPERIENCE WITH GARY WORLEY I took my daughter's car to have them check the axle/ strut checked because she hit a curb and her steering wheel was off. Gary took our information a I took my daughter's car to have them check the axle/ strut checked because she hit a curb and her steering wheel was off. Gary took our information and at first told us that the diagnostic that the other company that we went to was incorrect and that he did not see anything wrong with the car. After several calls ( 8 to be exact!) and hours of waiting to hear from him, he called my daughter to tell her that they needed to change both the struts and arm of the vehicle what would cost her about $1200. We told him that we would not have it done that time since it was too expensive but had the oil change done ( he knew about the service check they were doing when we first took the car in at 8:30 that morning). When we went to pick the car up at about 3:30 or 4 pm, he was so rude in telling us that the car was still in the workshop because " we did not want the repair done" and said he didn't think we would be there that fast. He also wanted to charge us for the ATTEMPT to align the tires. I told him that we are not supposed to for the attempt as it was not actually aligned. He talked to the mechanic about what I told him and made a comment: TYPICAL" about us. After leaving us standing there and ignoring us for the longest, I walked up to him and asked him where our car was and he said it is still in the workshop. I told him we were going to pay for the oil change and needed to go because we were waiting there for a long time and the car was there since 8:30 am. After paying, I asked my daughter to get the quote for the repair from him, when she approached him, he walked away. My daughter was in tears and was so humiliated. I am NEVER going back to your dealership again. More
by victoriai0206
Employees Worked With
Gary Worley, Javier Serrano
November 09, 2019
Came in to see if they had any good deals on cars. We were assisted by June. Definitely a great experience. He was super patient and had gave us several options that actually fit our needs. The numbers w were assisted by June. Definitely a great experience. He was super patient and had gave us several options that actually fit our needs. The numbers were perfect but he not had to run everything through his manager. I thought "Here we go!" He introduces us to Adam. Adam was great to work with. I went in guys office "Ready to negotiate and would not deviate from my offer!" Well, there was no need for all that. Adam low balled me on the price I wanted to offer by a good amount and gave us an amazing interest rate. Did not expect what we got for the amount that was paid. 2020 Nissan Versa at a 2018 price! More
by Danilo Amaya
Employees Worked With
Jin Q
November 06, 2019
Excellent Customer Service I purchase all of my vehicles here at Empire Nissan - Joe Sartor is absolutely the best. In addition, I have all of the service/maintenance performe I purchase all of my vehicles here at Empire Nissan - Joe Sartor is absolutely the best. In addition, I have all of the service/maintenance performed here - Gary Worley is the greatest- excellent, friendly and knowledgeable. I refuse to go anywhere else or to anyone else. More
by Jacqui
Employees Worked With
Joe Sartor, Gary Worley
October 25, 2019
Simply the best We drive 130 miles from our home town in the high Desert of California because of their outstanding service. Gary Worley is the the only service writ We drive 130 miles from our home town in the high Desert of California because of their outstanding service. Gary Worley is the the only service writer we go to and he's very personable, knows our vehicle, and makes sure we get prompt service. Highly recommend this place. More
by Blando
Employees Worked With
Gary Worley
October 24, 2019
Stopped in for an Oil Change, tire rotation and inspection I always come Empire Nissan for service on my 2012 Nissan Rogue that I purchased here. I Always ask for Johnathan Hasshaw, he is the best! He always w I always come Empire Nissan for service on my 2012 Nissan Rogue that I purchased here. I Always ask for Johnathan Hasshaw, he is the best! He always welcomes me with a smile, recognizes me right away. Listens to my requests or concerns. He is careful to make sure my car is running at its best! I talk to him about the services I may need in the future. He has never tried to get me to have a service until it is needed and makes suggestions of a timeline for my service needs! It's always a pleasure to know I am treated respectfully and make me feel that myself and my vehicle are important and running it's best! see you next time Johnathan! More
by Christy R
Employees Worked With
Johnathan Hasshaw
August 25, 2019
A member of the family From the first, my salesman, (Juan Garcia) made my entire experience amazing. Once JG and I located a vehicle that suited my wife’s tastes, we receive From the first, my salesman, (Juan Garcia) made my entire experience amazing. Once JG and I located a vehicle that suited my wife’s tastes, we received the go-ahead to test drive it over to my wife’s work (Riverside) to get her in-person thumbs up. (We even stopped for lunch)! The GSM (John) is a god-send with a heart the size of Texas and a willingness to actually HELP people as opposed to simply close a deal. Basel (Finance) was efficient and the perfect combination of professionalism and positive personality... and my initial reasoning for purchasing at Empire is in full credit to my being a repeat customer and having a years-long friendship with Service Mgr. Gary Worley! (Go Cowboys!!) Just purchased a 2019 Rogue. Love it!! Thanks guys More
by Brynsdaddy29
Employees Worked With
Juan Garcia, John Fakhoury, Basel Alzwaideh, Gary Worley
August 24, 2019
Thank you Javier Serrano Great customer service, great services. Second time around working with Javier Serrano and both times gave me 110% of his customer service skills. tha Great customer service, great services. Second time around working with Javier Serrano and both times gave me 110% of his customer service skills. thank you Sir we definitely need more people like you at Empire Nissan!! More
by Ram
Employees Worked With
Javier Serrano
August 04, 2019
Service on my vehicle I was helped by Javier Serrano. He was curtious and helped solve my squeaky brake issues in a timely manner. I appreciate the help greatly. I was helped by Javier Serrano. He was curtious and helped solve my squeaky brake issues in a timely manner. I appreciate the help greatly. More
by JG
Employees Worked With
Javier Serrano
July 27, 2019
Empire Nissan Caesar Cardenas always goes above and beyond for great customer service. Very helpful and knowledgeable in answering questions for me. When taking m Caesar Cardenas always goes above and beyond for great customer service. Very helpful and knowledgeable in answering questions for me. When taking my car in for service I’m usually right in and out, not having to wait for a long period of time. When leaving, its always a great experience. More
by Katherine
Employees Worked With
Cesar Cardenas
July 13, 2019
Always great Been our go to for several years and always great. Gary the service manager is considered a friend and Adam too always on the top of their game Been our go to for several years and always great. Gary the service manager is considered a friend and Adam too always on the top of their game More
by Standfree
Employees Worked With
Adam Nachreiner, Gary Worley
