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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
506 Reviews
Call Dealership (877) 956-5252
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1377 Kettering Loop

Ontario, CA

91761

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Showing 506 reviews

August 03, 2026

Good customer service, definarely would go back for future service and repairs,the wait was a little long, but worth it. More

by juan01983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 04, 2026 -

Empire Nissan responded

Thank you for your feedback, Juan! We appreciate your kind words about our customer service and are glad to know you’d return for future repairs. We understand that wait times can be challenging, and we appreciate your patience. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 01, 2026

Service was quick and everything that needed to be done was explained to me. Waiting room was comfortable and stocked with coffee, tea, and water. More

by Allenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Trevino , Gary Worley
Report | Print
Aug 03, 2026 -

Empire Nissan responded

Thank you for your kind words, Allenk! We're glad to hear that you found our service efficient and clear. It’s great to know our waiting room made your visit more comfortable. We appreciate your feedback and look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 28, 2026

This dealership has great service and is always fast with my car. Ryan was great! More

by Briannamartinez9897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Gary Worley
Report | Print
Jul 30, 2026 -

Empire Nissan responded

Thank you for your wonderful feedback, Brianna! It’s fantastic to hear that you had such a positive experience with our service and that Ryan made a great impression. We always aim for efficiency and excellence, and your kind words motivate us to keep it up! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 13, 2026

Always friendly and trustworthy associates are very respectful and are very helpful love ontario nissan More

by ernestig9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve trevino
Report | Print
Jul 14, 2026 -

Empire Nissan responded

Thank you for your kind words! It’s wonderful to hear that our team made your experience enjoyable and trustworthy. We strive to provide respectful and helpful service, and it’s great to know you felt that during your visit. We appreciate your support and look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 11, 2026

The best customer service I would totally recommend Empire Nissan to all my family and friends. The employee's are very friendly and polite, they make you feel like family. More

by yoramos67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Rizwan Ali
Report | Print
Jul 13, 2026 -

Empire Nissan responded

Thank you so much for your wonderful recommendation! It’s fantastic to hear that our team made you feel like part of the family. We truly appreciate your kind words and support, and we look forward to welcoming your family and friends in the future! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 06, 2026

Mark is always very attentive and supportive. He also is vey knowledgeable about Nissan which I love. He’s always so pleasant and kind. I will always ask to work with mark in the future. More

by nancycprn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jul 07, 2026 -

Empire Nissan responded

Thank you for sharing your experience, Nancy! It’s wonderful to hear that Mark’s attentiveness and expertise made such a positive impression. We’re glad you feel comfortable returning to him for future assistance. Your kind words truly motivate our team to keep delivering exceptional service! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 04, 2026

Excellent service I suggest you make an appointment for A1 service mark was very helpful thank you love my Nissan More

by Mikey0083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jul 07, 2026 -

Empire Nissan responded

Thanks for the fantastic feedback, Mikey! We're delighted to hear you had a great experience with Mark and our team. It's wonderful to know you love your Nissan! Your recommendation means a lot to us. Looking forward to seeing you again for your next appointment! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 02, 2026

Steve Trevino handled my issue promptly and the cost which included with a discount was exactly as we discussed. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny and Steve
Report | Print
Jul 03, 2026 -

Empire Nissan responded

Thank you for sharing your experience! We're glad to hear that Steve provided prompt assistance and that everything was handled transparently. It’s great to know the costs matched your expectations with the discount applied. Your satisfaction means a lot to us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 01, 2026

Always professional and courteous. Excellent service department and staff. Work is completed in a timely manner. More

by Adventuras
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Juan Garcia, Steven Trevino , John Fakhoury, Adam Nachreiner, Basel Alzwaideh, Gary Worley
Report | Print
Jul 02, 2026 -

Empire Nissan responded

Thank you! Your feedback highlights the dedication of our team to provide professional and timely service. We're glad to hear you had a positive experience with our staff in the service department. Your support means a lot to us, and we look forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 01, 2026

Miguel Oliva is the most polite and intelligent sales person I ever met. He listed my options, explained all details and even delivered my car to a rent-a-car office where I dropped off my rented car. Th More

by Vsevolod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Oliva, Rizwan Ali
Report | Print
Jun 03, 2026 -

Empire Nissan responded

Thank you for sharing your experience! We’re delighted to hear that Miguel provided you with such exceptional service. His dedication to ensuring everything went smoothly truly makes a difference. Enjoy your new car, and we appreciate your kind words about our team! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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