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Empire Nissan

Ontario, CA

4.9
500 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 500 reviews

July 04, 2026

Excellent service I suggest you make an appointment for A1 service mark was very helpful thank you love my Nissan More

by Mikey0083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
July 02, 2026

Steve Trevino handled my issue promptly and the cost which included with a discount was exactly as we discussed. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny and Steve
Jul 03, 2026 -

Empire Nissan responded

Thank you for sharing your experience! We're glad to hear that Steve provided prompt assistance and that everything was handled transparently. It’s great to know the costs matched your expectations with the discount applied. Your satisfaction means a lot to us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 01, 2026

Always professional and courteous. Excellent service department and staff. Work is completed in a timely manner. More

by Adventuras
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Juan Garcia, Steven Trevino , John Fakhoury, Adam Nachreiner, Basel Alzwaideh, Gary Worley
Jul 02, 2026 -

Empire Nissan responded

Thank you! Your feedback highlights the dedication of our team to provide professional and timely service. We're glad to hear you had a positive experience with our staff in the service department. Your support means a lot to us, and we look forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 01, 2026

Miguel Oliva is the most polite and intelligent sales person I ever met. He listed my options, explained all details and even delivered my car to a rent-a-car office where I dropped off my rented car. Th More

by Vsevolod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Oliva, Rizwan Ali
Jun 03, 2026 -

Empire Nissan responded

Thank you for sharing your experience! We’re delighted to hear that Miguel provided you with such exceptional service. His dedication to ensuring everything went smoothly truly makes a difference. Enjoy your new car, and we appreciate your kind words about our team! Regards, John Fakhoury General Manager Customercare@empirenissan.com

May 31, 2026

I always get good service from this dealership. They are very kind and knowledgeable every time I go. More

by Yungathrt54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Avila, Gary Worley
Jun 01, 2026 -

Empire Nissan responded

We’re so glad that you consistently receive great service here! Our team is dedicated to providing a friendly experience, and it’s wonderful to know we’re meeting those goals for you. We look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

May 30, 2026

I won’t go anywhere else. This dealership does it right and because of that, I will continue to be a loyal customer. More

by kscott1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Joe Sartor, Gary Worley
Jun 01, 2026 -

Empire Nissan responded

Thank you so much for your kind words! It's wonderful to hear that you feel at home with us. Your loyalty means the world, and we’re committed to providing you with the best experience every time you visit. We can’t wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

May 16, 2026

Mr. Gary Worley To me is one of the best person to communicate with. And he has a great person working with him and that person is Mr. Rene Contreras every time i go to get my car serviced i feel as i More

by daddysdolly75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Contreras, Anthony Mendoza, Dave Ky, Gary Worley
May 18, 2026 -

Empire Nissan responded

It’s fantastic to hear that Gary and Rene made your service experience so welcoming. We pride ourselves on having a great team, and your kind words truly highlight their dedication. We look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 26, 2026

Helpful and polite staff. The entire car buying process was easy & efficient. The salespeople I interacted with were helpful and courteous. No issues. More

by hmiele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I'm not sure names of both salespeople. One was Victor
Feb 27, 2026 -

Empire Nissan responded

We’re delighted to hear about your smooth car buying experience! Our team works hard to provide excellent service, and it’s wonderful to know they made a positive impact. Thanks for sharing your thoughts, and enjoy your new ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 21, 2026

Empire had the most competitive service pricing in the area. Everything was simple from making the appointment, selecting who you want to see, and getting the estimate upfront. Check in was quick, car r More

by James2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Temores
Feb 23, 2026 -

Empire Nissan responded

We're delighted to hear about your positive experience! It’s fantastic that you found our service pricing competitive and enjoyed the seamless process. Fabian will be thrilled to know you appreciated his help. Looking forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 19, 2026

Gary Worley is the best and professional! I have been working with him over 20 years More

by jellocell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Feb 20, 2026 -

Empire Nissan responded

We’re so glad to hear about your positive experience with Gary! His professionalism and dedication truly stand out, and it’s wonderful to know he’s been a trusted partner for you over the years. Your support means a lot to us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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