Empire Nissan

Service on my vehicle I was helped by Javier Serrano. He was curtious and helped solve my squeaky brake issues in a timely manner. I appreciate the help greatly. I was helped by Javier Serrano. He was curtious and helped solve my squeaky brake issues in a timely manner. I appreciate the help greatly. More

Empire Nissan Caesar Cardenas always goes above and beyond for great customer service. Very helpful and knowledgeable in answering questions for me. When taking m Caesar Cardenas always goes above and beyond for great customer service. Very helpful and knowledgeable in answering questions for me. When taking my car in for service I’m usually right in and out, not having to wait for a long period of time. When leaving, its always a great experience. More

Always great Been our go to for several years and always great. Gary the service manager is considered a friend and Adam too always on the top of their game Been our go to for several years and always great. Gary the service manager is considered a friend and Adam too always on the top of their game More

Sales experience They don't like repeat business. Wasi was highly unprofessional and highly rude. Asked him to get a dealer trade. Told me to buy elsewhere. Not too gr They don't like repeat business. Wasi was highly unprofessional and highly rude. Asked him to get a dealer trade. Told me to buy elsewhere. Not too great on professionalism. Horrible in returning messages and phone calls. More

Service Department Review for May 23rd, 2019 On May 23rd, I called the service department and make an appointment for 1:30 was told I would only have to wait for an hour. This is want was told u On May 23rd, I called the service department and make an appointment for 1:30 was told I would only have to wait for an hour. This is want was told us at the new customers meeting by the sales department. I arrived exactly at 1:30 and asked how long would the service take,. Gary went to ask the mechanics and came back and said 1 and 1/2 hours to 2 hrs. I told him I was told 1 hour and he said basically, too bad, we are busy. I complained to the sales department and one sales person tried to talk to Gary about my situation and he was told by Gary, No way as what would I tell my other customers. I told the sales person thank you but I would go to Metro Nissan in Montclair where I had gone for twenty years and never treated as rudely as I had been treated by Empire. My husband and I will never to to Empire again for sales or service.. More

Great experience This dealership is one of the best in the I.E. the sales people are great and answered all of my questions, I felt very comfortable dealing with them, This dealership is one of the best in the I.E. the sales people are great and answered all of my questions, I felt very comfortable dealing with them, they took the time to give me all the information I was looking for. I didn't felt pressured and Edward Niebla was very patient and listen to me. Great customer service and experience. More

Fast and reliable service Oscar assisted our family fix our van in a fast and friendly manner. Great service. This is the second time we needed assistance and both time he has Oscar assisted our family fix our van in a fast and friendly manner. Great service. This is the second time we needed assistance and both time he has helped us. More

Service Dept I always have the best service experience when i take my cars for the schedule service or engine work. Keep up the good work. Thanks I always have the best service experience when i take my cars for the schedule service or engine work. Keep up the good work. Thanks More

SO HAPPY I am a happy girl and I got the car I wanted due to Sidney! :) I worked with him for months while waiting for the purchase of my new home to close. He I am a happy girl and I got the car I wanted due to Sidney! :) I worked with him for months while waiting for the purchase of my new home to close. He was always friendly and patient with me. He still checks in with me, 2 months later, and asks how the car is and if I am still happy with it. Because of Sidney, I am a Nissan customer for life!!!! More