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Empire Nissan

Ontario, CA

4.9
469 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 469 reviews

March 06, 2025

Excellent sevice, I would recommend to all my family and friends, staff is very knowledgeable thank you More

by Jaimemercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky, Rizwan Ali
Mar 06, 2025 -

Empire Nissan responded

Thanks for this great recommendation, Jaime. We hope all is well and we can't wait to serve you, your friends, and your family in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 05, 2025

If it hadn’t been for Joe Sartor and Juan, I would not have gotten my car there. Adam added a $600 expense to my purchase without any notice and acted like he did me a favor when he removed it. He was unp More

by Jmcdon8117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Nachreiner, Joe Sartor
Mar 06, 2025 -

Empire Nissan responded

While disappointed to read about your experience with a member of our team, we're happy to see Joe and Juan stepped up to take care of you and assisted in getting you into the vehicle you deserve. We appreciate both your business and your feedback, and we hope you're enjoying your new Nissan thus far. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 04, 2025

Gary in service is the best person. He is honest and transparent in all my transactions. More

by Ms Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Mar 05, 2025 -

Empire Nissan responded

Thanks for the fantastic feedback, Linda! We're thrilled to hear that Gary made such a positive impact during your visits. Honesty and transparency are core values for us, and it's great to see them reflected in his service. We appreciate your support! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 05, 2025

Ruel was able to help me out with leasing a vehicle and thanks to him I was able to get a vehicle that I love. More

by Itsyefil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruel Bandoja, Rizwan Ali
Feb 06, 2025 -

Empire Nissan responded

We're thrilled to hear that Ruel helped you find a vehicle you love! Our team is dedicated to making the leasing process smooth and enjoyable. Thanks for sharing your positive experience! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 01, 2025

What a great pleasure it is coming here. I’ve purchased 5 cars from here and every time the process goes smooth, Tony is the guy who helps me out whenever I buy a car, I always recommend him More

by Joshua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Adam Nachreiner
Feb 03, 2025 -

Empire Nissan responded

Joshua, thank you for your fantastic review! We’re thrilled to hear about your positive experiences with us and Tony. Your continued support means the world to us, and we appreciate your recommendations. Looking forward to helping you with your next car purchase! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 27, 2025

I stopped by the store looking for my first EV vehicle and both John and Adam were so helpful. They helped make my experience an easy and pleasurable one. Will definitely be coming back! More

by Sfsugrl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Adam Nachreiner
Jan 28, 2025 -

Empire Nissan responded

Thanks for the fantastic review! We're thrilled to hear John and Adam made your EV journey enjoyable. We can't wait to welcome you back for your next visit! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 17, 2025

Very polite and friendly upon arriving and during my service. Also informative about my Vehicle. More

by luvmif150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan and Ryan O'Keefe
Jan 20, 2025 -

Empire Nissan responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. Providing great service and keeping you informed are our top priorities. We appreciate your feedback and look forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 05, 2025

They were very efficient, courteous, and serviced my vehicle very well. My service advisor Samantha was so nice and helpful. I highly recommend this dealership for all my automobile needs. More

by nancykw1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Flores
Jan 06, 2025 -

Empire Nissan responded

Thanks for the wonderful feedback, Nancy! We're thrilled to hear that Samantha and our team provided you with efficient and courteous service. Your recommendation means a lot to us. We're here for all your automobile needs anytime! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 04, 2025

Very attentive and straight to the point. Friendly and respectful. Very friendly and listened to my needs. More

by jcfirst1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Oliva, Rizwan Ali
Jan 06, 2025 -

Empire Nissan responded

Thanks for the great feedback! We're glad to hear our team made you feel heard and respected. Your experience is important to us, and we appreciate your support. Looking forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 03, 2025

Gary has always taken great care of my cars and communicates very well on what needs to be done. More

by richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jan 06, 2025 -

Empire Nissan responded

Thanks, Richards! We're thrilled to hear Gary has provided excellent care and communication regarding your cars. Your satisfaction is our priority, and we appreciate your kind words! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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