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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
425 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 425 reviews

August 18, 2023

Very quick, easy, and polite. I'm always skeptical when it comes to service but Empire Nissan has always been easy for us. More

by mkessler002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Manuel Cabrera, Johnathan Hasshaw
Report | Print
Aug 21, 2023 -

Empire Nissan responded

We're so happy to see our team makes servicing your vehicle as easy as possible. Thank you for choosing us here for your vehicle needs and thank you for this 5-star review. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
August 12, 2023

Richard Ortega is always on top of the status of my vehicle in service. He always keep me updated on what’s going on my vehicle. More

by rcabreza
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Ortega
Report | Print
Aug 14, 2023 -

Empire Nissan responded

We are so happy to see Richard provides you with both great service and communication. We'll be sure to share this positive feedback with him and we can't wait to see you here at your next visit. Hope all is well. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
August 11, 2023

My service manager was clear in communication in what services were being done to my car with estimates costa as well as possible wait time! More

by Yuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac was always fun to kill time with!, Johnathan Hasshaw
Report | Print
Aug 14, 2023 -

Empire Nissan responded

Thank you for your stars, Yuki! We are so pleased to hear our team delivered a seamless experience. Thank you for choosing Empire Nissan! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
August 09, 2023

Great service , very nice gentleman that helped me out,had it done in a timely manner More

by cindyupl62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 14, 2023 -

Empire Nissan responded

We love to hear your service visit went quickly and seamlessly, Cindy! Thank you for your stars! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
August 09, 2023

Dealer treats you like family. They are always very friendly and attend to your needs. They go through the car inspection and let you know what's going to be due or what's next fo More

by Mariom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 14, 2023 -

Empire Nissan responded

Thank you, Mariom! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
August 01, 2023

Rafael was great. He was very efficient ang got my car serviced quickly. I always go back to this location More

by Amadornoemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
Aug 02, 2023 -

Empire Nissan responded

Thank you for being a valued member of the family! We look forward to continuing to deliver the quality service you've come to expect. Until next time! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
July 25, 2023

Rafael perez was my advisor very helpful and professional about the work my car needed thank you. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael perez
Report | Print
Jul 26, 2023 -

Empire Nissan responded

Thank you, Victor! We're happy to hear Rafael worked hard to ensure you were taken care of. Visit us again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
July 19, 2023

Gary is and has been my service manager for 25 years. He is kind, professional and transparent as to the pricing and needs of car. No pushing additional service. Gary is the reason I continue my service More

by Ms Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy, Gary Worley
Report | Print
Jul 20, 2023 -

Empire Nissan responded

Thank you for choosing us all of these years, Linda! We're so lucky to have Gary on our team! We look forward to continuing to deliver the quality service you deserve and keep your Nissan running like new! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
July 12, 2023

Richard Ortega is always gracious and attentive to my concerns . Service is always fast and excellent. More

by rolando1789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pervez Wasi, Ruel Bandoja
Report | Print
Jul 13, 2023 -

Empire Nissan responded

Thank you for choosing us, Rolando! We're lucky to have a great team & thrilled we delivered the quality service you deserve. Until next time! Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
July 11, 2023

It is always a pleasure to come to this dealership . I always feel welcome and the service is always great. More

by rolando1789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Pervez Wasi, Basel Alzwaideh
Report | Print
Jul 12, 2023 -

Empire Nissan responded

It's our pleasure to take care of you, Rolando! Thank you for your excellent rating! Regards, John Fakhoury General Manager customercare@empirenissan.com

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