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Empire Nissan
Ontario, CA
493 Reviews
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Showing 493 reviews
November 27, 2014
Walter Molina made it happen. Now I'm living the dream! My old car was making life difficult. Even though I was loyal to my old car it was beginning to be disloyal to me. Walter Molina matched me with a car My old car was making life difficult. Even though I was loyal to my old car it was beginning to be disloyal to me. Walter Molina matched me with a car that I am truly happy with at the right price. No gimmicks no pressure, just awesome Customer Service! More
by Philip Britton Wasson
Employees Worked With
Walter Molina
July 16, 2014
Best Car buying experience ever ! I was in and out within 2 hours which is a personal record for buying a car. Wasi was awesome...no upselling, not pushy, straight forward and best of I was in and out within 2 hours which is a personal record for buying a car. Wasi was awesome...no upselling, not pushy, straight forward and best of all he did the process from start to finish which never happens. Usually you have to talk to 4 different people before you get out of the dealership with your car. I would suggest you use his 32 years experience and buy from Uncle Wasi !! Dealership was clean, professional staff (Diane thanks for all your help!!) If you want an honest dealership I strongly suggest buying from Wasi at Empire Nissan. The Nissan NV Passenger Van is an incredible van and perfect for both work and family. Thanks Everyone !! Steve Johnson San Clemente, CA More
by sej3574
Employees Worked With
Wasi, Diane Osborn
July 01, 2014
Best Experience Ever!!!! Before coming to Empire Nissan we had been to other dealers. Our experience at the other dealers were way beyond horrible compared to Empire Nissan. Before coming to Empire Nissan we had been to other dealers. Our experience at the other dealers were way beyond horrible compared to Empire Nissan. We were greeted at the parking lot, were taken on test drive with no pressure. Manny stuck with us as patient as possible all the way to the end not knowing the outcome. Adam stepped in just as we were going to give up. Adam new what we were capable of and didn't give up on us. I think he gave us a very good deal and worked along with another gentleman (sorry didn't get his card, with name), wish I would have remembered his name cause Empire Nissan was the best experience I have ever had. A team that worked together to make customers more than happy. Thank you Manny Cabrera, Adam Nachreiner and other Gentleman(sorry didn't get your name ). More
by linda3040
Employees Worked With
Manny Carbrera Sales Consultant, Adam Nachreiner Sales Manager
April 25, 2014
Sam is the Best I have been to many car lots and I never had a desirer to purchase a Nissan. When I came to Nissan Sam the agent came up to me he was very easy I have been to many car lots and I never had a desirer to purchase a Nissan. When I came to Nissan Sam the agent came up to me he was very easy to work with, never forced himself on me was very patient and the service was so good he explained all the details of the car so well that I fell in love with the car I am so glad I came to Nissan and Sam was there Sam you are the Best More
by evelyn57
Employees Worked With
Sam
March 31, 2014
Great Experience! No betting around the bush and No bait and Switch. Internet sales is the way to go when purchasing a car. We would definitely Recommend the Internet Sales Dept. and Switch. Internet sales is the way to go when purchasing a car. We would definitely Recommend the Internet Sales Dept. More
by meljeff
Employees Worked With
Anthony Mendoza
May 13, 2013
Bought LEAF at Empire through Costco 4-05-13. Bought LEAF at Empire through Costco 4-05-13. Negative: Was told but not shown Costco price as is policy. Was promised name of contractor to ins Bought LEAF at Empire through Costco 4-05-13. Negative: Was told but not shown Costco price as is policy. Was promised name of contractor to install home 220 charger (never got the name) but salesman got distracted by another customer and made me wait for > one hour to complete my transaction. Salesman refused my request to top off electric charge while waiting. . When we finally closed the deal, I thought my LEAF orientation was OK until I visited Carson Nissan on 05-12-13 for a 26 minute "quick charge" on their Level 3 charger (nice!), Salesman there (Irwin Vasquez) filled in the many holes in my understanding of the vehicle. Two weeks ago, "Owner Loyalty Manager" Irma Vasquez of Empire Nissan called me in re to my mostly negative internal Nissan review. She promised to send me the written confirmation of my Costco quote, but to date, this has not been forthcoming. The Empire service manager, Jerry Farris, has sent me two letters promising 4 free oil changes even though I can't use them in that my car is electric! Positive: A service tech felt sorry for me waiting in the customer lounge and was actually quite kind and informative. Complimentary popcorn was delicious. Love the car! More
by pvh831
Employees Worked With
Joe
February 22, 2012
Used True Car to get invoice pricing and other information. Once I got the numbers, I sent emails to most local dealers near me. Received several responses but Anthony was one of the first to repl information. Once I got the numbers, I sent emails to most local dealers near me. Received several responses but Anthony was one of the first to reply with a quote. He answered all my questions and concerns. He was very courteous and most importantly to the point. We were able to negotiate a price that I was satisfied with. Went to the dealership to meet in person. Was able to work a slightly better deal when I was there. We agreed on the price that day but they had to trade the vehicle from another dealership. He called me the next day to let me know the vehicle was there, we went to the dealership, signed the papers and picked the car up. Overall a pretty smooth transaction. I can't stress enough that Anthony was direct to the point. No wishy washy tactics that I have seen in other dealers. Whenever I asked for something, he would either tell me it it was doable or not straight forward. I am in the market for another car within the next 2 months and I would not hesitate to go back and work with him on another vehicle. More
by nosboost
Employees Worked With
Anthony Mendoza
January 14, 2012
went and my wife to look around for a new Rouge " i might soilled it wrong but you got it" walked around we finely found a young gentleman his name is Waseem. he was very friendly and laid all options might soilled it wrong but you got it" walked around we finely found a young gentleman his name is Waseem. he was very friendly and laid all options in front of us without being pushy. He cared about our satisfaction more than just the sale ( that was new for me in any dealership. this was my first experience in Empire Nissan and it won't be the last. I realy recommend the dealer. More
by dmark
Employees Worked With
waseem ibrahim
December 22, 2011
The worst sales manager in the world. I was browsing around for a minivan and dealing with one of the sales person. The sales person is understand very well our situation and what we wanted. However lik around for a minivan and dealing with one of the sales person. The sales person is understand very well our situation and what we wanted. However like any dealership if you bargain they will bring the sales manager out. The sales manager came out, shook our hand didn't even mention his name. ok fine, then he start talking about the price bla bla bla....going around and around and around no ending and try to intimidate us and keep giving us MSRP price back and forth where with the other salesman actually the price already way lower than this sales manager told us. I have a lot of patience in me, this is the first time I ever snap and yelling at this sales manager. I WOULD NEVER EVER GO BACK TO THIS PLACE AGAIN!!!!!!!!!!!! More
by athamrin
Employees Worked With
Edgar
August 06, 2011
I received a call from an extremely professional service manager at the dealership. He was apparently unaware that I was unsatisfied with the service I had received from his department and he is working wit manager at the dealership. He was apparently unaware that I was unsatisfied with the service I had received from his department and he is working with me personally to resolved my issues. Based on my conversation with him, I am very hopeful that there will be a positive outcome for all involved. I look forward to submitting an updated review in a couple of weeks. More
by pudynn
Employees Worked With
Jerry Ferris
