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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
508 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 508 reviews

December 10, 2024

Gary my service advisor is a great guy. I have been dealing with him years. More

by Jawedwasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Print
Dec 11, 2024 -

Empire Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experiences with Gary. Our team strives to build lasting relationships, and it's great to know he's made such an impact. We appreciate your loyalty and support! Regards, John Fakhoury General Manager Customercare@empirenissan.com

November 15, 2024

Excellent customer service with the service department as always. Thank you Gary for all of your help. More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Print
Nov 18, 2024 -

Empire Nissan responded

Thanks for the fantastic feedback, Mari! We’re thrilled to hear about your positive experience with our service department. Gary will be delighted to know he made a difference. We appreciate your support and look forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

November 13, 2024

I received excellent service at Empire Nissan. The staff was friendly and helpful as always. More

by mans3477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Print
Nov 14, 2024 -

Empire Nissan responded

We’re thrilled to hear you had a fantastic experience with our team at Empire Nissan. Providing friendly and helpful service is our top priority, and your feedback means a lot to us. We look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

November 06, 2024

Welcoming, knowledgeable. They keep me informed about how they’re advancing on my vehicle service. More

by rperez1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha flores, Gary Worley
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Nov 07, 2024 -

Empire Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you felt welcomed and well-informed during your vehicle service. Our team is dedicated to keeping you updated every step of the way. Looking forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

November 01, 2024

Empire is diligent, very professional, courteous, and conscientious of customers time keep you informed of status More

by Ajsandello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael , Gary Worley
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Nov 01, 2024 -

Empire Nissan responded

We take pride in providing quality service and we're so happy you receive just that. Thank you for both your business and your feedback. We hope all is well and we hope to serve you again soon. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 31, 2024

Everyone was great especially John Fakhoury. I was in between shifts in the ICU with no sleep, he made sure I was out of there in no time! More

by dxntxu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Miguel Oliva, Rizwan Ali
Print
Nov 01, 2024 -

Empire Nissan responded

We're here to help and it was a pleasure helping you get into the vehicle you deserve. Welcome to our Empire Nissan Family and please don't hesitate to contact me directly should you ever need anything. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 09, 2024

Here for service to today. Absolutely the best dealership. My family has purchased over 10 cars here and has received top notch service every time! More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Print
Oct 11, 2024 -

Empire Nissan responded

Robin, thank you for the fantastic review! We're thrilled to hear about your positive experiences with us and appreciate your continued trust over the years. Our team is dedicated to providing top-notch service, and it’s great to know we’ve met your expectations consistently. Enjoy your ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 08, 2024

This is by far the best place to buy and service a car. They truly treat you like family. More

by Gissa003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Adam Nachreiner, Irma Vasquez, Joe Sartor, Edgar Niebla, Miguel Oliva
Print
Oct 09, 2024 -

Empire Nissan responded

Thank you for your amazing review! We're thrilled to hear you felt like family during your visit. Our team is dedicated to providing the best experience possible, and your feedback truly means a lot to us. We look forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2024

Great Customer Service & professional staff, thank you Empire Nissan for helping me out on my purchase :) More

by fotoula755
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac, John Fakhoury, Adam Nachreiner
Print
Sep 23, 2024 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our priority, and we're glad we could assist you with your purchase. Enjoy your new ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2024

Great service. They are prompt and very professional and provide status updates so you know what's going on with your vehicle. More

by Alsanders2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Print
Sep 23, 2024 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our team. Keeping you informed is our priority, and we're glad you appreciated the updates. Your support means a lot to us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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