Empire Nissan of Bay Ridge

I have purchased a vehicle exactly I was looking for this weekend. Grateful to Sasha - who is an excellent Sales Consultant. He listens and delivers. Highly recommend to those who like to deal with a true pr weekend. Grateful to Sasha - who is an excellent Sales Consultant. He listens and delivers. Highly recommend to those who like to deal with a true professional in this field. Valer More

This is the letter I sent to the dealership $305 for a missing oil cap. I am writing to formally express my disappointment and concern regarding a recent service experience involving my 2025 Nissan Rogue missing oil cap. I am writing to formally express my disappointment and concern regarding a recent service experience involving my 2025 Nissan Rogue at Empire Nissan of Bay Ridge. On Sunday, October 3rd, I brought my vehicle to your Nissan dealership for an oil change. Prior to visiting your dealership, I had gone to a non-Nissan service facility for the same service. They declined to work on my vehicle because it has a plastic oil pan and recommended that I take it to a Nissan dealership instead. When I initially arrived at your dealership, I was greeted courteously by your intake team. The first employee I spoke with near the cashier area explained that there would be approximately a one-and-a-half-hour wait, or that I could return after 1:00 p.m. I considered that to be a reasonable option and decided to return later. When I returned after 1:00 p.m., I also had a check-engine light illuminated on the vehicle, and my Nissan app instructed me to bring the vehicle to a dealership. At that time, I met with Mr. Jack Cheng, who explained that there could be a diagnostic charge if the issue was not covered under warranty. Given that my 2025 Nissan Rogue had fewer than 10,000 miles and that I believed the check-engine light could potentially be related to a manufacturer or service issue, I did not expect to incur a significant diagnostic charge. A few hours later, I received a text update regarding the inspection. The diagnostic report showed green checks across the vehicle, with the exception of one issue: the oil filler cap on top of the engine was missing. The video that was sent with this proof is no longer available for me to view. I was subsequently informed that a diagnostic procedure was necessary to determine that the oil cap was missing. This is where I became particularly concerned. I find it extremely difficult to understand why a vehicle with fewer than 10,000 miles, which had just been brought in for an oil change and subsequently displayed a check-engine light, would require a diagnostic procedure costing $228.63 before the hood was opened and a basic visual inspection was performed. I had already explained to Mr. Cheng that I had initially attempted to have the oil change performed elsewhere and that there had been an issue with the service process. Unfortunately, I did not feel that this information was given appropriate consideration. I want to make it very clear that I understand technicians' time and expertise have value, and I am not objecting to paying for legitimate labor or diagnostic work when it is reasonably necessary. My concern is the amount being charged for what ultimately appears to have been a missing oil cap that should have been identifiable through a basic visual inspection. The original service facility made an error, but they were also willing to acknowledge the situation, apologize, and cover the cost of the oil-change portion of the service. I believe that level of accountability is important when dealing with customers. During my conversation with Mr. Cheng, I attempted to explain my concerns and why I felt that charging $228.63 for this particular issue was unreasonable. I also provided examples of other scenarios in which a customer might bring a vehicle to the dealership with a check-engine light and asked whether Nissan's standard procedure is to perform a full diagnostic before conducting even a basic visual inspection. Unfortunately, Mr. Cheng did not appear willing to discuss the matter further and ultimately hung up on me. That interaction was particularly disappointing because I was not attempting to avoid paying for legitimate work. I was attempting to have a reasonable discussion about what I believe was an unnecessarily expensive diagnostic process for an issue that should have been readily apparent. I am asking Nissan to review this situation, including: The circumstances surrounding the lack of a visual inspection based on More

I leased a vehicle from Empire Nissan and I am extremely disappointed with my experience. Before signing my lease, I specifically asked about the mileage allowance because mileage was important to me. I disappointed with my experience. Before signing my lease, I specifically asked about the mileage allowance because mileage was important to me. I was told that I would have 15,000 miles per year. I later discovered that my signed lease only allows 5,000 miles per year, which is a huge difference over the term of the lease. When I contacted the dealership to address the issue, I was told that because I signed the contract showing 5,000 miles per year, that is what I am responsible for. The salesperson is now denying that I was ever told 15,000 miles per year. I understand that I signed the contract, but my complaint is about the information I was given before I signed it. Had I understood that this lease only included 5,000 miles per year, I would not have knowingly agreed to those mileage terms. I am very disappointed with how this situation has been handled and would strongly encourage anyone leasing a vehicle to carefully verify every number in the contract, regardless of what they are told during the sales process. More

I recently brought my 2017 Rouge here for service. The seat heat on the driver's side was randomly turning on. I received a call from them stating that there was a leak from the sunroof and that the The seat heat on the driver's side was randomly turning on. I received a call from them stating that there was a leak from the sunroof and that the carpets in the car were sopping wet and full of mold. Three people in my family drive that car and not one of us ever felt the wet rugs or smelled mold. Now I understand that the drain holes on the sunroof were clogged and need to be cleaned (that's on me). The service coordinator told me it would cost us about $5000 to replace the carpets and install a new wiring harness. We were not going spend that on a car so old, but agreed to have them clean out the sunroof. I paid them $450. When the car was returned to us I checked out the rugs. Nothing was wet, nor was there any smell of mold. I removed the rocker panel on the passenger's side (where they told me the leak was)and was able to get arm under the rug and insulation up to my forearm and reached the console. Nothing was wet, or even damp and there was no mold. I also check the sunroof and when I tried to open it the rubber stuck to the metal like it hasn't been opened in months. I decided to go back to the service center to find out what they were talking about. The service manager got in the car and I asked him if he smelled any mold. He did not. He originally told me it would take weeks to dry and here we are 24 hours later and we had a miracle. The service coordinator had nothing to say when I brought all this to his attention. When you buy a car the sales department treats you like a king, but remember, you only deal with them once. It is the service center that you deal with for the lifetime of the car. I would stay very far away from this Nissan dealership. They outright lied to us. There has been a tremendous amount of rain here lately and if the rugs were as bad as they said they were it would take weeks for them to dry, not one day. If I would have went with what they told us I would have been out $5000 for something that did not exist. BEWARE! More

Fast friendly and knowledgeable and most of all dependable easy to get to and respectful dependable easy to get to and respectful More

Very Friendly and ready to help in making your choice. I don't mind buying again from this dealership. The whole team is very knowledgeable including the financial side of team. I don't mind buying again from this dealership. The whole team is very knowledgeable including the financial side of team. More

Carmine Pennella @ Nissan Bayridge is professional and the best in the business. Love this dealership :) the best in the business. Love this dealership :) More

Wifi isn't all that great wasn't able to make the payment option i perffered due to lack of wifi. option i perffered due to lack of wifi. More

Pleasant experience. The representative is very knowledgeable! I don't remember his name but five stars is not enough. Keep up the great work The representative is very knowledgeable! I don't remember his name but five stars is not enough. Keep up the great work More

Carmine and his team always get my vehicle fixed right the first time. I highly recommend Empire nissan of bay ridge. His team of factory Trained and ASE Certified technicians are top notch. Thank you t the first time. I highly recommend Empire nissan of bay ridge. His team of factory Trained and ASE Certified technicians are top notch. Thank you to Technician #147 ! My Nissan is running great as usual after a visit to your department! More