Empire Nissan of Bay Ridge

I have experienced exceptional service which was provided by Mr. Craig! Mr. Craig was courteous and polite and most important, he was very patient. I am at a lost for words to describe the most professional by Mr. Craig! Mr. Craig was courteous and polite and most important, he was very patient. I am at a lost for words to describe the most professional conduct that I have experienced in the process of purchasing a motor vehicle. Craig made sure I understood the details of my contract and also made sure that I was comfortable with the features of my purchase. I have already recommended Craig to several prospects and I am confident that he will make someone else smile as I did. Thank you Craig, and thank you Bayridge Nissan for your professionalism and courtesy. I wish you the very best in the near future. ND More

I WENT INTO BAY RIDGE NISSAN ABOUT A BMW I SAW ON CARS.COM THE SALE MAN PULL MY CREDIT AND I GOT APPROVE THEY WANTED TWO PAY STUB AND I HAD ONE WANT BACK THE NEXT DAY WITH THE TWO PAY STUB AND THE D CARS.COM THE SALE MAN PULL MY CREDIT AND I GOT APPROVE THEY WANTED TWO PAY STUB AND I HAD ONE WANT BACK THE NEXT DAY WITH THE TWO PAY STUB AND THE DOWN PAYMENT THE MANAGER TOLD ME HE DON'T NO WHERE THE CAR IS SO CAME BACK THE FOLLOWING DAY AND HE TOLD ME HE THINK THE BMW WENT OUT FOR MAINTENANCE,MY CREDIT SCORE WENT DOWN AND I DID NOT GET THE CAR THEY BANK APPROVE ME FOR MY ADVICE TO ANY ONE DO NOT BUY FROM BAY RIDGE NISSAN More

Shopping for my first car at Bay Ridge NIssan was an overall great experience. The staff there was courteous and friendly. David Martin was very patient with me as he found me a nice car within my price overall great experience. The staff there was courteous and friendly. David Martin was very patient with me as he found me a nice car within my price range. He was very knowledgeable about the cars on the lot and answered all the questions I asked him. It wasn't like all the other dealers where you felt pressured into buying a car or tried to sell a car with the extra bogus fees. I would definitely recommend this dealership for a car purchase. More

Purchasing experience was good, felt like a got a fair trade in price for my vehicle and based on cars.com and paid a fair price for the car I purchased. Craig was personable and understood that I did not trade in price for my vehicle and based on cars.com and paid a fair price for the car I purchased. Craig was personable and understood that I did not want to go back and forth with negotiations, just wanted to get to the bottom line, which we did in reasonable time. Only down side was once everything was negotiated there was an extremely long wait to see the finance manager as was Sunday and they were shorthanded in that area. More

Very unprofessional way of dealing with customers! We called Reggie, head sales manager, to discuss a deal on Nissan Rogue that we negotiated through one of his salesmen, which he supposedly approved, an called Reggie, head sales manager, to discuss a deal on Nissan Rogue that we negotiated through one of his salesmen, which he supposedly approved, and was greeted with rudeness, including Reggie being offended that we called him! We could not believe that Reggie actually had the gall and audacity to question where we got his name from! He turned down our business, rather than selling us a car and getting a good recommendation! Will NEVER recommend this business to a friend or relative, or even enemy! Horrendous way of dealing with the public! BUYER BEWARE! STAY FAR, FAR AWAY FROM THESE JOKERS!! More

Was welcomed by. Friendly staff. Was set up with Richard a very nice salesman. Who did his best to make sure I get me into a new 2013 altima that I came for. Except for offering a test drive or even to pic a very nice salesman. Who did his best to make sure I get me into a new 2013 altima that I came for. Except for offering a test drive or even to pick a color ect. Other then that all he wanted was a $299.00 down payment otherwise he wouldn't be able to get me anything. Found that to be really pushy. But after we finally figured it all out we decided on everything it's time to look at the trade in I have. A 2010 dodge ram 1500 quad cab great condition except the mileage is 76k a ill high. So after waiting like a bird stuck in a cage for over an hour I was told that its too late and the banks are closed so It will have to be the next day. Day goes by without anyone attempting to contact me. So I call Richard and he says it's all good to go. I should come right away. So I ran and sat down with Richard and the finance guy mr Ray. Funny guy. Not sure what went wrong. But it seemed that everyone forgot that I came to LEASE a car and not FIANCÉ for 6 years. But it went from one minute it's a maxima then it's a used infinity then it's a Mercedes I almost agreed on something before a last minute look over revealed a used car for finance. Not very happy I was about to leave so they tell me now that I should wait because he finally got it right they just have to see if they can give me more for my trade in. Thats when I was told that they only offered $10.000 for it. I looked different places before and got it appraised before at $14.700 bottom line I walked out of there without a deal. Next day Denise calls me and claims that she works directly with the owners and she went over my deal and wants me to come back because she has a ready deal with everything I wanted. Asked me to come in at 8.00 pm and meet with her. I told her I don't want to waste anyone's time. Her answer was " I'm not here to waste anyone's time and I'm not here to make any money on ur deal. I'm here just to earn your business. And I can do more then the others" so I show up there to find that she went home for the day. Keep in mind I just spoke to her. I'm being told that rasan works with her and he knows it all and he comes over and he says " so I got everything ready for you. Deal is good. Whats ur name???""" I'm like u telling me my deal is ready and u don't even know my name??? He didn't say anything. After talking for five minuets he reveals a great deal that I had no freaking interest in to begin with. A FINANCE AND NOT A LEASE!!!! Really??? Oh he said you wanna lease? Ok so ur loan is definitely approved but since u want a lease u gonna have to get a co signer so we can offer more money for ur trade!!! HUH??? I have no idea why if I want a lease it's not good if I want to finance I can take it now?? Why didn't u tell me all that ? Why did you guys call me back here just to waste my time? I had a real bad experience at bay street Nissan and still can't figure out how they do it? Maybe it's me. I'm not sure. But I hope this helps you in making the right choice. More

My wife and I bought a Nissan Murano in November second 2012. Craig and Barry( Managers) were very helpful and friendly at the binging(even the car was a little overpriced), but after we bought the car her 2012. Craig and Barry( Managers) were very helpful and friendly at the binging(even the car was a little overpriced), but after we bought the car here is what happen: - we couldn`t deliver the car because the tittle has not arrived(we had to wait for a week) - they offered a rental with no gaz -car had few issues even it`s a 2009 model: sunroof doen`t retract all the way back(which is noted on a receipt I have) , front windshield water don`t work pump is broken (which I discovered a month later when I had to use it) I was told to come back anytime to fix the problems knowing that i bough the extended warranty ( 2500$) extra to save the headache. I couldn`t come back right away I have 2 jobs the wife works so Waited until the oil change was due and went back today the repair center said the pump is not covered( Although it says bumper to bumper) and it will cost 388$ ( the pump cost 31$ it will take 30 minutes to replace even with their laber rate 104$ it should be less than 150 $ with tax). I said just leave it I will fix it my self, they charged me 114$ for diagnoses. When I tried talking to the sales people who sold me the car and the extended warranty I did not get any help I was told there is nothing they could do(friendliness disappeared). More

I had a new addition to my family so I needed a car with more room. I wasn't exactly sure of what I wanted so I needed help in making a choice. My salesperson Mohamed Negm was excellent. He was very info more room. I wasn't exactly sure of what I wanted so I needed help in making a choice. My salesperson Mohamed Negm was excellent. He was very informative, patient and helped me choose the perfect car for me and my family to have. This is the third car I have had in my life so I've delt with salespeople in the past. He was by far the best!!! He also helped my choose an automobile that best fits my budget. I had a Nissan Maxima before but now i have a Pathfinder. I was very happy with his service and i was a pleasure dealing with him. Thanks!!!!!! More

I was very pleased with the service given to me by Denisse Abreu, Rasan Nujez and Mohammed. After a not so good experience with someone else at the dealership, Denisse contacted me to find out what tr Denisse Abreu, Rasan Nujez and Mohammed. After a not so good experience with someone else at the dealership, Denisse contacted me to find out what transpired. She was very attentive and ensured that all my needs were met in a very professional manner. Rasan and Mohammed also were very helpful and contributed to my very pleasant experience at Bay Ridge Nissan. Mohammed was very knowledgeable in his field hence making for a very smooth transaction. More

Mohamed is a child of GOD he's a wonderful guy i know Mohamed is a child of GOD he's a wonderful guy i know they have commission but he spent the whole day helping me give me everything i ask for he was Mohamed is a child of GOD he's a wonderful guy i know they have commission but he spent the whole day helping me give me everything i ask for he was very patient and he have a nice personality, THANK GOD and thanks to Mohamed Negm More