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Empire Nissan of Hillside

Hillside, NJ

4.4
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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56 US-22

Hillside, NJ

07205

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Showing 4,705 reviews

May 27, 2021

Thank you . Let me know exact What was wrong with my vehicle . Even tho I didn’t get it repaired there they helped me with what I needed . More

by ASIAMA1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Bolanos, Karla Marquinez, Victor Benlice
May 28, 2021 -

Empire Nissan of Hillside responded

Bernie Spann, thank you so much for your high rating! Im happy we were able to help out! IF you have additional questions , please feel free to reach out! Have a great day ! :-)

May 26, 2021

Very easy to get to. 100% customer satisfaction. They also offered complimentary coffee for customers, which is always great in the morning. They also gave me a walk around of the services I might need i More

by SPEREZ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris C., Elio Ramos, Melina Rodriguez, Angelica Giuffre
May 28, 2021 -

Empire Nissan of Hillside responded

We really appreciate your feedback! Thank you so much for your high rating!

May 25, 2021

I was there for oil change it was quick cause I have to wait for my car service good I like that I am coming back for next service More

by RAYMOND.DECOSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Empire Nissan of Hillside responded

RAYMOND.DECOSTE, thank you so much for the positive review!

May 28, 2021 -

RAYMOND.DECOSTE responded

You guys welcome

May 25, 2021

The hospitality is outstanding they make you feel like a treasured guest.In addition I hope with next service when I am presented with an inspection sheet I hope what I’m given is actually done! More

by JEVAISC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kaplan
May 28, 2021 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience!Ill make sure to pass along your review to the staff. We hope you have a great day!

May 25, 2021

Dealership did an excellent job with my 2020 Nissan Rogue. Didn’t try to sell me a service I didn’t need. Gave me a thorough review of their findings and provided me with recommendations. More

by WSANCHEZ94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kaplan
May 28, 2021 -

Empire Nissan of Hillside responded

we're glad you had such a wonderful experience with us! If there is anything else we can help please feel free to reach out at 973-957-7348. Thank you and have a wonderful day!

May 24, 2021

My service advisor is and will always be Chris. I feel that he’s honest and trustworthy. He’s friendly and knowledgeable. Please make sure he’s paid well. More

by MARIANNEPROVANZO
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Empire Nissan of Hillside responded

Marianneprovanzo, thank you for your kind review; we are happy to pass along your comments to the team here at Route 22 Nissan, Inc.! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 24, 2021

Had to revisit 2 weeks later for same issue because previous repair didn't correct problem..only to find out even though I was back for same issue it turned out to be another issue and nearly another $ More

by T
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Isaiah and Service Manger , Mike DelaCruz
Jun 01, 2021 -

Empire Nissan of Hillside responded

If you could please take the time to reach me directly 973-957-7348 to resolve this matter. We hope to hear from you soon!

May 20, 2021

Quick review of my car health and was ability to provide a solution. Customer service was superb. Thanks again for both your time and patience with the matter. More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service dept
Jul 07, 2021 -

Empire Nissan of Hillside responded

T, thank you for your kind review; we are happy to pass along your comments to the team here at Route 22 Nissan, Inc.!

May 20, 2021

Crazy prices I did the front pads for 1/3 of your price , to change the shock that you suggested is $600 less it's just think that people are stupid sorry but especially at this time of stress More

by ALEXANDRE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 07, 2021 -

Empire Nissan of Hillside responded

Alexandre0, thanks for taking the time to leave a review. Our prices are based on genuine Nissan parts and with Nissan trained technicians. We also warranty the work performed on brakes. If you have any questions about any additional work please give us a call at 908-964-8700. We hope you have a wonderful day!

Jul 07, 2021 -

ALEXANDRE0 responded

After i pay off my lease i will never want to hear about Route 21 i feel that i was ripped off dishonest sales person , manager etc.......unfortunately..i still have more than a year to pay off for that piece of xxxx car that i got....what a nightmare.....

May 19, 2021

Since supply of new cars seem limited, I guess they did a good job, even though the model and color were unavailable. I am used to having car sent from other dealerships . Maybe not possible this year. No More

by ELAINEDEPRE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elio Ramos, Melina Rodriguez
May 21, 2021 -

Empire Nissan of Hillside responded

Elainedepre, your satisfaction is our top priority. We truly do apologize for not having the model and color you desired. We do appreciate your business. Thank you again for this review and we hope you have a wonderful day :-) .

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