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Empire Nissan of Hillside
Hillside, NJ
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,705 reviews
March 27, 2019
Worst service! After only dealing with the Hillside location for 3 years, from every oil change to purchasing new tires I’m at a total lost at the breakdown in misco After only dealing with the Hillside location for 3 years, from every oil change to purchasing new tires I’m at a total lost at the breakdown in miscommunication from the service department. This experience has made me not wanting to deal any further with the service employees, from now on my husband will have to take care of any service(s) my car might need from here on out. I may add that the manager Nick was helpful & tried to resolve the problem but the employee Chris really missed the point. He dropped the ball in all the areas of customer service. More
by Minahkey
Verified CustomerEmployees Worked With
Chris , Nick Roberts
March 26, 2019
Made a tedious experience easier. Because of what I said, making a tedious situation easier.pleasant, courteous workers. I appreciate closeness of dealership to my home as well for ser Because of what I said, making a tedious situation easier.pleasant, courteous workers. I appreciate closeness of dealership to my home as well for service. More
by carolhart6745
March 25, 2019
Excellent, very informative, helpful, & passionate employees My overall experience was excellent. The employees were very courteous and informative. I gained a better understanding of the difference between fi My overall experience was excellent. The employees were very courteous and informative. I gained a better understanding of the difference between financing and leasing a vehicle. The customer service provided was exceptional. The vehicle purchased was my very first and the experience was one that will never be forgotten. More
by Hazeleyes
Employees Worked With
Other Employees :
Rob (auto insurance) , Dave Thomas, Eddie Perez
March 25, 2019
Wordt experience ever!!! I went to get a oil change and a diagnostic on ny infinity fx45 to see what was wrong with it. I NEVER got the oul change or diagnostic on my truck wh I went to get a oil change and a diagnostic on ny infinity fx45 to see what was wrong with it. I NEVER got the oul change or diagnostic on my truck when i dropped my truck off at 1030am and picked my truck up at 7pm. I called at 230pm 530pm and was told the first time we have not looked at your truck yet. I called again you are going to have to call back monday morning becuase the service rep that was helping you went home at 0430pm. This was Saturday and i explained when i dropped my truck off no matter what they found out if they couldnt take care of it that day i needed my truck back. Needless to say i will never return there and i was about to upgrade my truck to the 2019 infinity truck and pay cash for the entire deal they lost out big time. I went with another dealer. At that point i get a call from the manager its 7pm you are about to close my truck was not touched its nothing to talk about sir im livid. More
by Unhappy customer
Employees Worked With
I dont remember her name lady in the 2nd office to the left when u walk into the waiting area
March 25, 2019
Waste of a morning I scheduled my car for an oil change on Saturday, I got to the dealership on time, the person who helped me informed me that my vehicle needed to have I scheduled my car for an oil change on Saturday, I got to the dealership on time, the person who helped me informed me that my vehicle needed to have the 30,000 mile service but the price he quoted was ridiculously high. I told the person that it was too high and he offered to lower it 20 dollars, I also asked this person if I could use 150 reward credit for service I received over my email, he said I had to speak to the manager and that I had to pay for oil change because even though I was a member of free oil change service I had to do certain milage service on my vehicle, I told the person that they should have told me that when I scheduled the service because I can't afford it right now. I asked the person if they could help me out and he said no. I decided to not have my oil change done with Nissan and got it done elsewhere. I wasted my whole morning at Nissan's service center for nothing. More
by Joncito373
Employees Worked With
Nick Roberts
March 25, 2019
Finally I was in and out in a little less than an hour and for an oil change AND for my 20k service. I am usually in this location for an oil change alone for I was in and out in a little less than an hour and for an oil change AND for my 20k service. I am usually in this location for an oil change alone for over an hour and this time I got an extra service and it was done in a reasonable amount of time. Also, the service advisor Dana was superb. She was friendly and had great manners and was helpful. If my future oil change appointments continue like this I won’t complain. More
by Ghazach
Employees Worked With
Dana Sisakova
March 24, 2019
Got the car through FastLane Leasing. It was a pleasure. Quick and easy - made the process a joy. Will buy every car in future through them. Total professionals, and stuck to their word. Never had a car comp Quick and easy - made the process a joy. Will buy every car in future through them. Total professionals, and stuck to their word. Never had a car company that works as honest and quickly. More
by Ant3982
Employees Worked With
Not Rte 22 employee
March 22, 2019
Problem Solved Howard Newman did well in rectifying the problem. He made sure to it that they kept their word about us being compensated for Uber charges. My husband Howard Newman did well in rectifying the problem. He made sure to it that they kept their word about us being compensated for Uber charges. My husband and I hope in the future that the service team makes the necessary improvements in their customer service. More
by KIMBERLYN8201
Employees Worked With
Howard Newman
March 21, 2019
Great staff Would recommend this company in a flash. The staff was friendly and showed great hospitality from start to finish. I had a clear understanding by the Would recommend this company in a flash. The staff was friendly and showed great hospitality from start to finish. I had a clear understanding by the time I left. More
by Michael70Rose
Employees Worked With
Other Employees :
Dave Tober, Omar Howard, Dave Thomas, Nathanial Jackson
March 20, 2019
Good experience Wow , what a great experience we had today with Karla and the management team at Hillside Nissan . Keep up the great job ! Another happy custom Wow , what a great experience we had today with Karla and the management team at Hillside Nissan . Keep up the great job ! Another happy customer , Anthony More
by Amoreno33
Employees Worked With
Karla Marquinez
