Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Nissan of Hillside
Hillside, NJ
4,497 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,497 reviews
June 15, 2018
Customer Service I have been to visit this dealership several times and each time my experience got better. Thank you Route 22 Nissan!!! Keep up the good work. I have been to visit this dealership several times and each time my experience got better. Thank you Route 22 Nissan!!! Keep up the good work. More
by sadiyyamitchell
Verified CustomerEmployees Worked With
Christopher Granados, Cassandra Rene
Helpful June 15, 2018
My Nissan in Hillside experience. Jake took very great care of me. him and Sammy together broke down everything very well so I can understand. They answered any question and work hard Jake took very great care of me. him and Sammy together broke down everything very well so I can understand. They answered any question and work hard to meet my budget More
by Anthony$91
Employees Worked With
Jake
June 14, 2018
3 hour oil change ? A simple oil change took 3 hours, meanwhile the problem with my brakes wasn’t fixed. My brakes on a 2017 Sentra are squeaky like a NJ transit bus. Des A simple oil change took 3 hours, meanwhile the problem with my brakes wasn’t fixed. My brakes on a 2017 Sentra are squeaky like a NJ transit bus. Despite cleaning and re oiling the brakes the technicians failed to figure out the problem. Pricing is way over priced, sure your representative is friendly but will over charge you and waste your time. More
by JAFFERME125
Employees Worked With
Dave Tober
June 13, 2018
Hassle free The process is very smooth,agents are helpful,there is no pressure from them just suggestions or recommendations .agents very knowledgeable and profes The process is very smooth,agents are helpful,there is no pressure from them just suggestions or recommendations .agents very knowledgeable and professional.two thumbs up More
by Nate
June 13, 2018
Good service They check my motor and multipoint check, changed oils. Car is running smoothly. The fact that I have to make up a bunch of words to actually be able They check my motor and multipoint check, changed oils. Car is running smoothly. The fact that I have to make up a bunch of words to actually be able to give my opinion about the service that I just received is unacceptable. Love the service that I got, but I hate having to write so many words and yes, if you reject my review again I wil NEVER AGAIN REVIEW. My time is valuable. This is stupid. More
by JENNIESANTOS
Employees Worked With
Forgot his name
June 13, 2018
Oil Change and Noise in My Car I am very dissatisfied and disappointed with my recent visit. I informed the service technician that I hear some strange noise when I drive my car abo I am very dissatisfied and disappointed with my recent visit. I informed the service technician that I hear some strange noise when I drive my car above 60mph. The technician told me that he can't hear any noise. I am very troubled that I can hear the noise and all my passengers can hear it but the mechanic did not hear any noise. Moreover, the technician told me there is nothing wrong with suspension. I know that the suspension is fine. The noise has nothing to do with suspension. I am leasing my car from you but I will not lease or buy from you anymore. My car is 9 month old and has 9000 mileage. Very upset and unhappy about your service. More
by EUGENE78
Employees Worked With
June 12, 2018
A nice person can make a difference Memorial day was the right name for the Monday.I drove to Nissan22 around 4PM to check if I can find a nice used car. Once in the parking lot, a nice Memorial day was the right name for the Monday.I drove to Nissan22 around 4PM to check if I can find a nice used car. Once in the parking lot, a nice polite sale man offered his help. Paco showed me what they had available and made me fell comfortable to make the right decision.Discussing the price, he went to the first manager. I was about giving up and leaving the dealer without the car.The guy wasn't nice at all. Paco didn't let me. He went and discussed the situation with the boss. I came home satisfied driving the new car. A nice person can make a difference. Thank you Paco Ramirez. More
by SANADAR21
Employees Worked With
Paco Ramirez
June 11, 2018
horrible customer service experience I had a 9:30 appointment on a Saturday morning . I arrived at service at 9:15 and drop my car off and awaited to speak to a rep about the origin of my I had a 9:30 appointment on a Saturday morning . I arrived at service at 9:15 and drop my car off and awaited to speak to a rep about the origin of my visit. I believe I sat in the waiting room for about a hour and twenty minutes and nobody even called my name to register my car and here my concern and the reason to for my visit . I finally got the attention of manager Les who then took my information down and apologized for the inconvenience. I dropped off my car at 11 and told them I will not be waiting for the diagnosis test and to please give me a call once completed. It was four o’clock in the afternoon when I decided to head back to the dealership because I hadn’t received a phone call all day. I arrived and waived down manager les again and finally received an update on my car. They where unable to diagnose the issue so I requested my vehicle and returned home . This took my entire Saturday and that was with a appointment scheduled in advance . That was not the best experience I have received at service in a dealership. More
by ASAEZ00
Employees Worked With
Les manager
June 11, 2018
Great Service was great. Went in for a routine oil change, did not wait long. Service rep was well spoken and engaging. Car came back brand new. Service was great. Went in for a routine oil change, did not wait long. Service rep was well spoken and engaging. Car came back brand new. More
by GABRIELLEJULISA
Employees Worked With
Isaiah
June 11, 2018
Oil Change! I told them I could wait very long, because I had to pick up my daughter from work in a hour. They serviced my car in great timing and I made it on ti I told them I could wait very long, because I had to pick up my daughter from work in a hour. They serviced my car in great timing and I made it on time to get my daughter from work. More
by shakeenah7
Employees Worked With
Kelsey
