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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,626 Reviews

2,626 Reviews of Empire Nissan of Hillside - Service Center

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April 01, 2021

They tried to best to soothe the situation but Nissan and their faulty transmissions are worst. Thanks for Mike Manager (service) Julio and Paco R. More

by DALECAMPBELL77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paco Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Bulnes
Apr 01, 2021 -

Empire Nissan of Hillside responded

Dale, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

March 31, 2021

Have always had excellent service here. Staff are friendly and true experts in their field. I highly recommend it. I would not go anywhere else! More

by SRA188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service deo/.
Mar 31, 2021 -

Empire Nissan of Hillside responded

SRA188, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 31, 2021

Went for sevice on my Nissan Rogue Good experience once again. Wait time was a bit long however for basically an oil change over 2 hours More

by TAC2BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sane
Mar 31, 2021 -

Empire Nissan of Hillside responded

TAC2BILL, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 31, 2021

I was seen immediately upon arrival and was able to my car prep for service in record time. Would come back again for another oil change. More

by RCHRD874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elio Ramos
Mar 31, 2021 -

Empire Nissan of Hillside responded

RCHRD874, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 31, 2021

Staff are all friendly and professional. The repair is faster than I expect. Yesterday is my first visit there, the entire process is clear and organized. Definitely will go there if my car has a problem. More

by BOYANGLI49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica Giuffre
Mar 31, 2021 -

Empire Nissan of Hillside responded

BOYANGLI49, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 31, 2021

It was a terrible experience, very unprofessional, horrible Costumer Service, they took $848.42 without fixing the main fault. Can’t drive the car still. Have it packed on my driveway as I speak, Sham More

by VICTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Mar 31, 2021 -

Empire Nissan of Hillside responded

VICTOR, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Nissan. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

March 31, 2021

This dealership is very busy, though you have a scheduled appointment, they can’t find you in their system when you arrive. No car wash More

by JChase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Apr 01, 2021 -

Empire Nissan of Hillside responded

JChase, We are sorry your service took longer than expected. We promise the next time you are in for a service that won't happen again. We hope you give us the chance to turn your experience around.

March 30, 2021

Professionalism, expertise and excellent service by Sasha Ordonez made the entire process comfortable and a pleasant experience. 5 STARS to her for her Outstanding Service. More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez,
Apr 01, 2021 -

Empire Nissan of Hillside responded

Dee, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 30, 2021

My service from Nissan 22 was excellent. I appreciate my advisors Chris. He works with you and provided excellent customer service. I will return for future service. More

by FRIERSON42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 31, 2021 -

Empire Nissan of Hillside responded

FRIERSON42, We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 26, 2021

Christopher Granados He is the best in his area, he knows how to explain to the customer what problem the car has and how to solve it More

by PALOMA RODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elio Ramos
Mar 31, 2021 -

Empire Nissan of Hillside responded

PALOMA, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

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