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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,626 Reviews

2,626 Reviews of Empire Nissan of Hillside - Service Center

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March 10, 2020

Recent lease return of Nissan Pathfinder was painless and friendly. Did not make an appointment, but service was granted promptly from kiosk. Highly recommend for professional service. Endrio Scalise More

by Andre
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2020 -

Empire Nissan of Hillside responded

Our team is super proud to hear how satisfied you were with your recent visit to our Route 22 Nissan dealership. It is experiences like yours that keep us motivated. Thank you again for this amazing review and also for choosing Route 22 Nissan. We hope you have a wonderful day !

March 09, 2020

The issue is more with pricing and NOT the customer service. CS was great. With price gouging because of the Coronavirus media scare, paying close to $1k for spark plugs and belt change is outrageous. More

by Gilles
Recommend Dealer
No
Employees Worked With
Other Employees : Service dept great!
Mar 09, 2020 -

Empire Nissan of Hillside responded

For immediate help with any service concern, please contact our Service Manager, Robert Jenkins at 908-964-8700, extension 242 or by email at rjenkins@route22nissan.com. Thanks For your patience and we look forward to assisting you at your convenience. Have a nice day.

March 09, 2020

Great service. A very nice environment. A great place to await oil change and other services. Friendly employees. Great incentives to come back Again and Again! More

by Wilson
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 09, 2020 -

Empire Nissan of Hillside responded

Thanks for your praise and kind comments about our team. Very thrilled to know how great your visit to our service department was. Thank you again and we hope you have a wonderful day !

March 09, 2020

Patrick and Julius, were great and well knowledgeable within their respected expertise. Both, have fun personalities. Never let those 2 gentlemen GO! Sorry, I don't know their last names. More

by KNIGHTRJAG1
Recommend Dealer
Yes
Employees Worked With
Patrick and Julius
Mar 09, 2020 -

Empire Nissan of Hillside responded

Thanks so much for allowing us the opportunity to take of your vehicle's service needs. We sincerely appreciate your wonderful feedback and hope you have a great day!

March 09, 2020

Service was good, just waiting on the trunk latch to see if it's covered since it was broken when we brought it ty much. More

by MIKEL8
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 09, 2020 -

Empire Nissan of Hillside responded

Thanks for your praise and kind comments about our team. Very thrilled to know how great your visit to our service department was. Thank you again and we hope you have a wonderful day !

March 07, 2020

. Very nice service and nice people. Exchange time very fast and accurate. Waiting room very large and comfortable seating, excellent coffee. Thank you very much . More

by Wankowiczpiotr
Recommend Dealer
Yes
Employees Worked With
Isaiah
Mar 07, 2020 -

Empire Nissan of Hillside responded

Thanks so much for allowing us the opportunity to take of your vehicle's service needs. Have a great day!

March 06, 2020

Poor service, bad communication, no follow up with me, i have to make moves myself in order to have the problem solve, service advisor no returning phone calls, my car is a 2018 and Nissan don’t have the pa More

by Mike
Recommend Dealer
No
Employees Worked With
Lionel
Mar 06, 2020 -

Empire Nissan of Hillside responded

For immediate help with any service concern, please contact our Service Manager, Robert Jenkins at 908-964-8700, extension 242 or by email at rjenkins@route22nissan.com. Thanks For your patience and we look forward to assisting you at your convenience. Have a nice day.

March 05, 2020

I always feel like I'm getting personalized attention when I come into the dealership which I really appreciate. It is nice to get updates about estimated wait time and receive information both verbally More

by JOYCE L
Recommend Dealer
Yes
Employees Worked With
Patrick & Nicolas Roberts
Mar 05, 2020 -

Empire Nissan of Hillside responded

Thanks for your praise and kind comments about our team. Very thrilled to know how great your visit to our Route 22 Nissan service department was. Thank you again and we hope you have a wonderful day !

March 04, 2020

They treat me like I'm the only customer in the shop giving me honest advice and help. Chris is a very friendly and knowledgeable service representative More

by ABDELWAHAB_A
Recommend Dealer
Yes
Employees Worked With
Chris from service
Mar 04, 2020 -

Empire Nissan of Hillside responded

We appreciate your wonderful review today and hope that you have a great day!

Mar 04, 2020 -

Empire Nissan of Hillside responded

Thanks for your praise and kind comments about our team. Very thrilled to know how great your visit to our Route 22 Nissan dealership was. Thank you again and we hope you have a wonderful day !

March 04, 2020

Pretty decent service. Of course tried to charge crazy amount of money for simple stuff that I would‘ve paid for three time less in some body shop. For example: rear breaks $349.49. More

by DAN870
Recommend Dealer
Yes
Employees Worked With
Service
Mar 05, 2020 -

Empire Nissan of Hillside responded

Thanks so much for the kind words, your wonderful review is very much appreciated and we hope that you have a lovely day!

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