Empire Nissan of Hillside - Service Center

Service staff was friendly and professional; service was done promptly and correctly the 1st time. done promptly and correctly the 1st time. More

the staff was helpful and nice however I just wish I would’ve been updated a little better regarding my car. I sat there for about 2 hours before anyone came to help or check in with me. would’ve been updated a little better regarding my car. I sat there for about 2 hours before anyone came to help or check in with me. More

Nissan parts is too expensive I have to throw away a 2010 car, while I can’t finance another and the cost of repair it doesn’t make any sense Nissan doesn’t offer me any options . car, while I can’t finance another and the cost of repair it doesn’t make any sense Nissan doesn’t offer me any options . More

Very friendly answered all my questions servicing my car was not a long wait Very reliable was not a long wait Very reliable More

I always have a pleasant experience when visiting Nissan 22. All the staff were friendly and professional. I love the atmosphere. They always do a great job with my vehicle. Wish prices were a bit lower b 22. All the staff were friendly and professional. I love the atmosphere. They always do a great job with my vehicle. Wish prices were a bit lower but I truly enjoy the experience. More

Chris was really patient with me. He answered all of my questions and concerns. Thank you. He answered all of my questions and concerns. Thank you. More

The dealership needs a complete overhaul. The saving grace is one advisor that actually cared enough to go the distance in providing customer service. This was a first actually 5 years. I wo The saving grace is one advisor that actually cared enough to go the distance in providing customer service. This was a first actually 5 years. I would never recommend this establishment. More

Last time I had a bad experience the manager at the time told me not to submit a review but this time I have to hold them accountable. I have addressed concerns with my transmission being faulty and they a told me not to submit a review but this time I have to hold them accountable. I have addressed concerns with my transmission being faulty and they advised me to record a video as I'm driving on the highway which is extremely dangerous, now they are saying they can't do anything for me. Before they miss quoted me on changing my brakes and I ended up paying more after the work was done so I was forced to come out of pocket. Every time I need assistance I have to come out of pocket just for them to look at it which is frustrating. we know what's wrong and what needs to be fixed but I still have to pay for them to look which is $150. The window is off the track and doesn't go down or up and my door handle fell apart. I daily drive this car which you can see the proof in my mileage so I feel as though this shouldn't be happening so soon. The door handle alone which is plastic is going to cost me over $500 and they used to change the battery on the key but now we have to pay for that as well. As of now I have a broken window, door handle, transmission is faulty and a recall that was supposed to be fixed a year ago. but they never scheduled my appointment when I called and I ended up finding out after I took the day off of work. These are things I have no control of and still have to come out of pocket to fix More

They provide good service. But services are costly. We went there after receiving coupon from Costco auto program. But I don't know if the coupon was really applied. Nowhere in But services are costly. We went there after receiving coupon from Costco auto program. But I don't know if the coupon was really applied. Nowhere in the bill it was mentioned that the coupon was applied. Only the sales lady said it is applied. More

My car was done quickly an I was very pleased. They’re attitudes and how they present themselves was the best I’ve seen! Me Granados was pleasant and attentive when explaining all the details. I’l They’re attitudes and how they present themselves was the best I’ve seen! Me Granados was pleasant and attentive when explaining all the details. I’ll be back there soon! More