Isaiah Groomes
Isaiah Groomes at Empire Nissan of Hillside
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Isaiah Groomes

Service Advisor

Empire Nissan of Hillside

56 U.S. 22
Hillside, NJ 07205

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4.6
345 Reviews

Isaiah loves taking care of customer's and their cars! His day off is Friday.

Dealership Experience

7 yrs, 2 mos

Specialties & Trainings

Nissan Certified Service Advisor

4.6

345 Reviews

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345 Reviews of Isaiah Groomes

March 18, 2024

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Employee Rating

Isaiah and Austin took care of me. Found my noise concern and solved it!!! I will go here More

by MYLIFE1026
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Recommend Dealer
Yes
Mar 18, 2024

Empire Nissan of Hillside responded

Thank you for taking the time to leave us this 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Isaiah and Austin got your automotive needs taken care of- thoroughly and efficiently. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Mar 18, 2024

MYLIFE1026 responded

I wanna thank you guys for solving my issue in oneday. Isaiah was very helpful and assured me that my problem would be handled. Austin was very professional did an aggressive check like i have ever seen before from any dealerships service department, had my car up and down on the lift multiple times until he found that simple hard to find issue that had me dealing stress headaches for days. Overall out of 10 i give him an 11 great work guys i highly recommend you to anyone.💪 💪 💪 💪 💪.

March 11, 2024

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Isaiah Groomes is a tremendous asset to your team! His customer service skills are second to none. You are very fortunate to have someone like him on your team!! More

by Ct
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Recommend Dealer
Yes
Mar 12, 2024

Empire Nissan of Hillside responded

Thank you for leaving Isaiah this wonderful review! He definitely is an asset to our team, and he will be honored to hear of your kind words. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that Isaiah and the team may help you with.

January 26, 2024

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I appreciate Hillside Nissan and My service professional Isiah for the immaculate service and care for My vehicle More

by ecutliff25
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Recommend Dealer
Yes
Jan 26, 2024

Empire Nissan of Hillside responded

Providing immaculate and quality service is so important to us here at Empire Nissan of Hillside and we are glad that Isiah's efforts could meet your satisfaction! We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

January 16, 2024

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Customer service was awesome and fast And I really appreciate the way my was taking care of More

by plclauderichard
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Recommend Dealer
Yes

Other Employees Tagged: Chris Granados, Sasha Ordonez

Jan 17, 2024

Empire Nissan of Hillside responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 09, 2024

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El servicio es muy bueno gracias espero que siempre sea así cada vez que estemos en un Nissan More

by JAVIS.6
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Recommend Dealer
Yes

Other Employees Tagged: Chris Granados, Sasha Ordonez

Jan 11, 2024

Empire Nissan of Hillside responded

¡Gracias por tus comentarios positivos! Esperamos que continúe utilizando nuestros servicios y nos recomiende a sus familiares y amigos. Le deseamos un lindo dia!

November 08, 2023

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Isaiah was great! Very helpful and very knowledgeable. He always takes care of my vehicle needs! More

by DNicolette
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Recommend Dealer
Yes
Nov 08, 2023

Empire Nissan of Hillside responded

DNicolette, We are grateful for you leaving Isaiah this positive review! We are glad to hear that Isaiah took great care of you and your automotive needs. We are pleased to know that he was very helpful and knowledgeable. We are honored by your repeat business with us here at Empire Nissan of Hillside. We look forward to continue serving you and your future automotive needs for many years to come.

October 05, 2023

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If I could give zero stars I would. I went here for a regular oil change, multi-point inspection, and to screw back the cover/shield underneath my vehicle that protects my parts. Every More

by mgmvp2016
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Recommend Dealer
No
Oct 12, 2023

Empire Nissan of Hillside responded

Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience with our dealership's service department, and we apologize for the inconvenience and frustration you've encountered. The issues you've raised regarding the repeated difficulty in ensuring that your vehicle is returned to you in the same condition it was turned in are concerning. This does not align with our commitment to delivering quality service to our customers. If you would like to discuss further please contact our Service Manager Jose Landaverde at (973)969-3384 or jlandaverde@eagny.com at your earliest convenience. Thank you and have a great day!

September 16, 2023

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Great service and friendly advisor would come again for future services. Made me fell great about my knee car. More

by RAMOSADRY
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Recommend Dealer
Yes

Other Employees Tagged: Chris Granados, Sasha Ordonez

September 13, 2023

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The service was excellent and the staff was very courteous, helpful and professional. The experience was wonderful. Sincerely, Ronald Hutchinson. More

by RONHHUTCH
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Recommend Dealer
Yes

September 09, 2023

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Friendly sale people service employee nice Wait time was short last time that I was there More

by JULIE.HARRIS057
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Recommend Dealer
Yes

Other Employees Tagged: Chris Granados, Sasha Ordonez

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