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Empire Pre-Owned Superstore

Swansea, MA

4.2
202 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family. With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England! We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family! The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here! 30 plus years and two generations later Empire Pre-Owned Superstore continues to grow. If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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2153 Grand Army of the Republic Hwy

Swansea, MA

02777

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Showing 202 reviews

May 02, 2025

Everyone there was very respectful and very helpful getting me into a new car fast More

by Colbey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

I recently purchased my new-to-me vehicle, and I couldn’t have asked for a better experience – all thanks to Donna! She was so easy to talk to and made the entire process feel relaxed and comfortable. Donna More

by Jessica Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Carvalho
May 01, 2025

Great communication. Great service experience. Convenient scheduling and competent work. I would definitely use again More

by 9speedrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Botelho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rebola
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Bad communication. Salesman either got fired or quit during process. Took too long to register More

by kgags20
Recommend Dealer
No
Employees Worked With
Salim Chakhsi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oz
April 28, 2025

The absolutely bestest experience with these guys and I felt I did not get ripped off. I was treated great and everyone was so nice and not pushy! More

by Botav1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salim Chakhsi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Very nice people… they get it done from purchase to maintenance. I will be shopping there in the future . Everyone was good and professional More

by Botav1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salim Chakhsi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanics and the ladies in the service dept!!!!!!!!
April 23, 2025

Lisa Robinson is an absolutely fantastic saleswoman and I loved working with her. She made the entire process less stressful and I appreciated her time very much. She would even call me when she was off of w More

by matt.powers86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Botelho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Robinson
April 22, 2025

Terrible experience at every step in the process. Showed up to dealership and the car we wanted to look at had damage that the sales person AND manager had no idea about. The sales person was annoyed More

by josephpacitto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Botelho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Robinson
April 07, 2025

It was a nice experience Lisa was very nice to work with and my van looked clean inside and out. More

by jklelectric
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Pimentel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
April 03, 2025

Service was Friendly, they had a good selection, everyone was very effection. I enjoyed working with them More

by Pstatser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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