Empire Pre-Owned Superstore

Absolutely terrible service and communication. Took over 30 days to pay off the loan for the car I traded in. And when called multiple times about it no one ever called me back. Was told to bring Took over 30 days to pay off the loan for the car I traded in. And when called multiple times about it no one ever called me back. Was told to bring in the truck I bought for repairs agreed upon when purchasing the vehicle and when we got there 3 separate time was told “sorry we don’t have a loaner car we will have to reschedule.” The first salesman, Alex, was amazing but then they made us work with someone else who had no idea what was going on. I would never recommend this dealership to anyone. More

the dealership was exelent to my needs ,iwanted to roatate my tires the dealer saidit would cost70.00he told me to do itnext time roatate my tires the dealer saidit would cost70.00he told me to do itnext time More

Horrible people to do business with. My truck has been in service more than I have driven it in the 6 weeks I have owned it: Employees give you the runaround and manager refuses to speak My truck has been in service more than I have driven it in the 6 weeks I have owned it: Employees give you the runaround and manager refuses to speak to you on the phone. I took my truck to be inspected and it failed. after the 3rd time of service they took it without my permission to get a sticker from their own guys. Not to mention they backed out of a deal that I was in the process of signing for on the loaner I am driving while we were in the middle of signing for it because they messed up the paperwork. More

Great company and also their greet and so welcoming. They got the job done and and where very helpful They got the job done and and where very helpful More

The car has no sound. I was also told the oil change would be completed prior to driving off with it and I just got a notification that an oil change is needed. I’m not su I was also told the oil change would be completed prior to driving off with it and I just got a notification that an oil change is needed. I’m not sure if they did complete it and something is wrong with the cars system but I’m not taking a chance with it so I’ll be bringing it for an oil change myself. I was told to bring it in for service for the sound which is a little crazy to me as I noticed it the day after receiving the car and feel like they should’ve taken initiative to fix it but that’s just me! Other than that everything was good! More

Very understanding, thorough, helpful, knowledgeable. And excellent communication, positive vibes everytime from everyone. I definitely know if I have an issue with my vehicle. And I call swansea Pre-own And excellent communication, positive vibes everytime from everyone. I definitely know if I have an issue with my vehicle. And I call swansea Pre-owned Hyundai better believe I'm gonna be taken care of if they can't they will guide me to whom that can. More

Dealership was amazing ,customer service was top notch will definitely do business there again . Also Stephanie was amazing what ever we needed she help us with . will definitely do business there again . Also Stephanie was amazing what ever we needed she help us with . More

Stephanie was very knowledgeable and provided timely updates and my car was clean when I picked it up. updates and my car was clean when I picked it up. More

She was absolutely 100% marvelous I couldn’t have asked for better service from an individual if I wanted for better service from an individual if I wanted More