Eric Botelho

Absolute trash. They sold me a vehicle with serious problems, ignored my complaints, provided conflicting paperwork, and repeatedly claimed it was fine. Another Ford They sold me a vehicle with serious problems, ignored my complaints, provided conflicting paperwork, and repeatedly claimed it was fine. Another Ford dealership later declared it unsafe to driveq. Empire takes your money, avoids responsibility, and treats customers like garbage. Stay far away. More

by Corasvedine2 Verified Customer Verified Customer

Print

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire pr experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine care Sam put into helping me get my car. It’s not every day you come across someone who makes you feel like more than just another customer. Sam went above and beyond, and I truly appreciate her for that. If you’re looking for a vehicle, I highly recommend Empire Hyundai and asking for Sam. I walked in looking for a car and walked out feeling like I was treated with genuine care. Thank you, Sam, for making this experience one I’ll always remember! ❤️🚗 More

Print

Had an excellent experience at Empire. They worked with me with my financing and my situation, also got me in a vehicle that was best for my needs and fit my financing perfectly. The sal They worked with me with my financing and my situation, also got me in a vehicle that was best for my needs and fit my financing perfectly. The salesman, Alex Caban, worked hard for me and I appreciate it. Thank you for great service! More

Print

WORST EXPERIENCE EVER. Dennis, Jay and Eric are useless. Will never buy anything from Empire ever again. Ben in Fall River messed up all the paperwork. I gave my deposit of Dennis, Jay and Eric are useless. Will never buy anything from Empire ever again. Ben in Fall River messed up all the paperwork. I gave my deposit of $500 and didn’t get the vehicle for 3 months: and come to find out I was driving an unregistered vehicle due to Empires negligence. I could go on and on, never again. Bad reviews are incoming along with letters More

by andysimas6 Verified Customer Verified Customer

Print

Everyone is friendly, very helpful. Love my truck. They fixed any issues that came up from it being a used vehicle Love my truck. They fixed any issues that came up from it being a used vehicle More

by ROCKYC1016 Verified Customer Verified Customer

Print

My experience with Empire Pre-Owned Superstore Swansea and Fall River Ford has been an absolute disaster from the moment I purchased my vehicle. I purchased a 2022 Ford Escape and almost immediately be and Fall River Ford has been an absolute disaster from the moment I purchased my vehicle. I purchased a 2022 Ford Escape and almost immediately began experiencing issue after issue. Since then, I have spent months trying to get answers, documentation, and repairs, while being met with what I believe was a complete lack of accountability. One of the most alarming discoveries was that approximately half of my engine oil dipstick was missing. This was discovered after the sale. When I attempted to get answers about how a vehicle could be sold in that condition and why it wasn’t caught during inspection or service, I got nowhere. I was told repairs had been performed, yet I repeatedly requested paperwork documenting what was actually done and was unable to obtain the information I was looking for. As a customer, I should not have to fight for basic repair documentation concerning my own vehicle. I was informed that a transmission had been installed in the vehicle. Afterward, I continued experiencing significant issues, including abnormal noises and drivability concerns. The explanations I received about the transmission and the vehicle’s condition changed over time, leaving me with more questions than answers. What happened next was even more concerning. I brought my vehicle to Fall River Ford because of ongoing problems. Despite my existing issues with Empire Swansea, my vehicle was transferred there. Instead of resolving the problems I had reported, an inspection sticker was placed on the vehicle and it was returned to me. The concerns I originally brought the vehicle in for remained unresolved. I was also left with the impression that known issues—including a recall concern I had raised—were not being addressed. At one point, I was told words to the effect of “put a sticker on it and give it back.” Whether that reflects official dealership policy or not, that is exactly how I felt I was being treated as a customer. The entire experience has consisted of: * Multiple unresolved vehicle complaints. * Repeated trips back and forth to dealerships. * Delays and conflicting explanations. * Difficulty obtaining repair documentation. * A vehicle that I still do not trust. * Lost time, stress, and additional expenses. The final straw came when I went seeking answers regarding the missing dipstick and other concerns. Instead of receiving transparency and customer service, the police were called. Think about that for a second: I bought a vehicle, reported numerous problems, tried to get documentation and explanations, discovered part of the dipstick was missing, and when I continued asking questions, the police were called. I have maintained records, emails, paperwork, photographs, and videos documenting my experience. If you are considering doing business with Empire Pre-Owned Superstore Swansea, Empire Automotive Group, or Fall River Ford, my advice is simple: DONT DO IT STAY FAR FAR AWAY FROM THAT xxxx WHOLE. Willing to share videos with whoever wants them there is also the video of the day they called the cops on me… This review reflects my personal experience and the events I encountered while attempting to have my vehicle properly repaired and documented. More

Print

Horrible people to do business with. My truck has been in service more than I have driven it in the 6 weeks I have owned it: Employees give you the runaround and manager refuses to speak My truck has been in service more than I have driven it in the 6 weeks I have owned it: Employees give you the runaround and manager refuses to speak to you on the phone. I took my truck to be inspected and it failed. after the 3rd time of service they took it without my permission to get a sticker from their own guys. Not to mention they backed out of a deal that I was in the process of signing for on the loaner I am driving while we were in the middle of signing for it because they messed up the paperwork. More

by amandalcolon Verified Customer Verified Customer

Print

Great company and also their greet and so welcoming. They got the job done and and where very helpful They got the job done and and where very helpful More

by AMARAL_MICHAEL Verified Customer Verified Customer

Print

Everyone has so nice and worked with us to great a deal done. I would recommend buying from Empire to all my friends. done. I would recommend buying from Empire to all my friends. More

by brib12 Verified Customer Verified Customer

Print

Thank you Donna for everything! You are awesome we will definitely shop here with you again. !!!!! You are awesome we will definitely shop here with you again. !!!!! More

Print