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Empire Pre-Owned Superstore - Service Center

Swansea, MA

4.3
54 Reviews

54 Reviews of Empire Pre-Owned Superstore - Service Center

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April 11, 2023

JC in AutoBody is fantastic. He will work for you not the insurance company and make sure you are properly taken care of. Work they do is outstanding. More

by Yardmandave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC AutoBody
March 31, 2023

Well the body shop doesn’t keep in contact with their customers and can’t seem to give the customers the right information about their car being one minute that your is 80% done then don’t get a call for More

by Amacdaddy85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jc body shop manager
March 19, 2023

Super friendly staff. Wide selection of cars. When I go there, I do not feel pushed to buy a car. They are very helpful and patient. More

by gwen terceira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : christian silva, jason silva, david chantre, mile torres, dominic, mile rebolla , Matheus Melo
March 15, 2023

So far so good. The staff was very friendly and knowledgeable. I love my choice in car! More

by MELYMEL514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Thomas
March 12, 2023

They were very helpful and my car looks brand new. CJ has great customer service skills and helped me through the process. More

by Mdw3
Recommend Dealer
Yes
Employees Worked With
CJ collision center 5 stars
March 10, 2023

Awesome place, perfect work, they communicated the exact time my vehicle would be ready, it was based on an estimate but it was accurate, they put my vehicle back to its original state as it came from the f More

by MVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
March 03, 2023

Service is always helpful and do an amazing job. Kim is one of a kind. She takes such good care of all her customers. More

by Debasermely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in service. Excellent , Matheus Melo
March 01, 2023

I feel like we were told whatever they thought we needed to hear to buy the car. I felt tons of sales pressure when it came time to sign the paperwork. The information at the time of signing was a little bi More

by thewootens2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Mathias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matheus Melo
February 09, 2023

Kim, the repair consultant, was an excellent representative of Empire Hyndai. She is very knowledgible about my used car and how it works. More

by PEREIRAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Lexner
February 04, 2023

The General Manager and all the staff were friendly and willing to help with fast service. More

by HLT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Silva
2
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