Empire Pre-Owned Superstore - Service Center

Horrible experience, brought vehicle to mechanic 2 weeks after purchasing and he mentioned that it it war poorly inspected. Paid over 22k wasn't expected parts missing. Belts squeaks when driving in rain after purchasing and he mentioned that it it war poorly inspected. Paid over 22k wasn't expected parts missing. Belts squeaks when driving in rain due to missing skid plate and inner fend e liners. Skid plate was removed and lost when oil change was done , now I'm expected to pay for replacement which is crazy. More

Great dealership, got me the vehicle was looking for at a great price. Shout out to Carlos for his help great price. Shout out to Carlos for his help More

Salim went above and beyond to meet my situation and needs . Also, Great communication too. needs . Also, Great communication too. More

Excellent service! My car was done in a timely manner. All of my concerns were addressed and fixed. Thank you so much!! My car was done in a timely manner. All of my concerns were addressed and fixed. Thank you so much!! More

I am extremely unsatisfied! After "replacing" my ac condenser that was leaking under warranty, it only worked for a couple of weeks. I don't have ac again! I called on Monday af After "replacing" my ac condenser that was leaking under warranty, it only worked for a couple of weeks. I don't have ac again! I called on Monday afternoon and left a voicemail and it is now a week later and I still haven't received a call back. This is an issue that needs to be fixed - this time for free. I refuse to pay my deductible of $100 again, because clearly it wasn't fixed the first time. More

Great service department. They are always. on time, friendly, fair and very helpful. Kim, the service and parts manager is the best. They are always. on time, friendly, fair and very helpful. Kim, the service and parts manager is the best. More

The courtesy car was disgusting We already hear another noise in the engine right now. noise in the engine right now. More

I FOUND THE SALE PERSON TO PUSHY. I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NE I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NEVER BUY ANOTHER CAR HERE AGAIN. More

The people who work at empire are very professional and customer service is outstanding and very friendly customer service is outstanding and very friendly More

I take my vechile everytime and Kim is also polite and knowledgeable . and explains everything that will be completed. She is a great asset to the company. knowledgeable . and explains everything that will be completed. She is a great asset to the company. More