Empire Toyota of Huntington

New car purchase RAV4 hybrid 2018 Excellent service . The sales man I had was through and explained everything. I give him a 5 plus stars . The financial manager was also great . Thank Excellent service . The sales man I had was through and explained everything. I give him a 5 plus stars . The financial manager was also great . Thank you Toyota for making me choose the right vehicle . I love it More

Friendly Service I had a very pleasant experience from start to finish. I was helped immediately by Robert who was friendly and conscientious. I also appreciated the I had a very pleasant experience from start to finish. I was helped immediately by Robert who was friendly and conscientious. I also appreciated the frequent communications to keep me informed about the service on my vehicle. Robert was very helpful and took extra time to answer my questions and make sure my car was handled properly. I will be happy to service my car again at the Huntington Toyota service center. More

Normal service No real pressure to up sell you on normal service. There is always something that needs to be done. They also did there best to keep the cost down and No real pressure to up sell you on normal service. There is always something that needs to be done. They also did there best to keep the cost down and give me all the discounts they could.. I do prefer to go to the dealership even knowing i could get it cheaper at a local garage.. I feel that if they continue to give discounts and try to reduce the overall bill, they will have a steady customer base. More

Toyota Service Very good service. Advisor was very helpful. Prices are a little high but I’M ok with it. Will bring back to Toyota of Huntington service again. Wayne Very good service. Advisor was very helpful. Prices are a little high but I’M ok with it. Will bring back to Toyota of Huntington service again. Wayne Weinstein was very good. More

Over charged I was overcharged by $15 for something I’m not even aware about. Was disappointed by that. Yesterday I came in for oil change and was advised to do a I was overcharged by $15 for something I’m not even aware about. Was disappointed by that. Yesterday I came in for oil change and was advised to do a $72.00 service. However I was charged $92 which I wasn’t pleased about. More

Perfect No issues. Service was quick and complaint free. I drove in and was greeted immediately. Sat in the customer service for a few minutes and was greeted No issues. Service was quick and complaint free. I drove in and was greeted immediately. Sat in the customer service for a few minutes and was greeted by the manager and we reviewed the service. I was done in an hour. More

Never Again Was told an inspection and 25k mile checkup “might take an hour”. 2 freakin hours later I was finally done. Why did I bother to make an appointment? Was told an inspection and 25k mile checkup “might take an hour”. 2 freakin hours later I was finally done. Why did I bother to make an appointment? More

Scammers Tried to charge me $150 to change the cabin and air filters in my car. On my way home I stopped and picked up both filters for $45, Youtubed how to p Tried to charge me $150 to change the cabin and air filters in my car. On my way home I stopped and picked up both filters for $45, Youtubed how to put them in. Literally took 5 minutes to put both in. Where do you get off charging $150???? More

Expensive by quality service My Service rep was very friendly and helpful. The waiting area is very comfortable and accommodating with complimentary coffee and bagels. They even o My Service rep was very friendly and helpful. The waiting area is very comfortable and accommodating with complimentary coffee and bagels. They even offer free manicures. More

Last Lease With Toyota I’ve leased three cars with Toyota. Two of which I’ve leased at Toyota of Huntington. This year my lease was up for my Toyota Prius. Before I return I’ve leased three cars with Toyota. Two of which I’ve leased at Toyota of Huntington. This year my lease was up for my Toyota Prius. Before I returned the car to a Toyota I took care of some damage a kid did to my car with an egg the prior Halloween. I always make it a point to return a lease as close to the condition I received it. I make this point so to help describe the situation that follows. After returning the Prius I leased a 2018 Rav 4. A short time after the new lease I received a bill from Toyota Financial charging me $156.00 for damage done to the bumper of the car. I know there was no damage to the bumper when I returned the Prius. If there were I would have taken care of it at the time I repaired the egg damage. I called and spoke to Liz Santos and explained to her that this damage was done after I returned the Prius. Liz told me to send her the bill via email and the managers would likely take care of it. So I sent the bill to Liz via email. No response. I send it again. Silence. I sent it four times. Nothing. I left Liz about three voicemails. No response. It wasn’t until I got some help from Mindy at a Toyota (thank you Mindy) that Liz finally called me back to tell me curtly that they were not paying the bill. It seems Toyota of Huntington is happy to lose a decade long customer over $156. I then escalated my issue to Toyota Experience. They guaranteed me I would get a call back from Tommy Coppola within two business days. On the second business day I called Toyota of Huntington to speak to Mr. Coppola at 4pm and I was told he was too busy to come to the phone. I was then put to his voicemail. I gave Mr. Coppola my cell phone and case number and asked him to call me back. He did not. This will be my last lease with Toyota. If Toyota of Huntington is willing to lose a customer of over a decade over $156 then I will happily take my business to another car company going forward. I will update this review if anything further happens. UPDATE: Toyota of Huntington has finally agreed to pay the charges. I will update again once the charges have been paid. More