Empire Toyota of Huntington

Rav 4 lease I went to the dealer after talking to them on the phone and almost coming to a deal. When I got to the dealership we were able to work out a deal ver I went to the dealer after talking to them on the phone and almost coming to a deal. When I got to the dealership we were able to work out a deal very quickly and right around the parameters that I stated. They were kind courteous and very helpful. I actually took to call home the same day that I went there. More

Good service Had brakes on my car done and inspection. Work done quick and handled very professionally by service advisor Kelly Henry is very friendly and helpfu Had brakes on my car done and inspection. Work done quick and handled very professionally by service advisor Kelly Henry is very friendly and helpful. More

Service was great Overall an easy and seamless experience. Rodrigo was great. The service was much quicker than expected, and the waiting area was warm and clean. Thank Overall an easy and seamless experience. Rodrigo was great. The service was much quicker than expected, and the waiting area was warm and clean. Thanks! More

fast great service Kelly is so professional and friendly, these days that is hard to find. Fast, Great service! I will recommend your service department . Thank you Kelly is so professional and friendly, these days that is hard to find. Fast, Great service! I will recommend your service department . Thank you Kelly !!! More

Car service I arrived 10 minutes before my appointment and my car was taken immediately in for service. Jose Miranda was my advisor for this service visit. We tal I arrived 10 minutes before my appointment and my car was taken immediately in for service. Jose Miranda was my advisor for this service visit. We talked about any problems or concerns I had, which were none. I waited for the car in your waiting area. After about 30 minutes or so Jose came out to tell me the car was serviced and they were going to wash it. and I should be on my way in about 10-15 minutes. More

Tire repair.. Had a slow leak in my back left tire. Usually I'd go to the tire service center. Instead I went to Toyota of Huntington Service. It was convenient, Had a slow leak in my back left tire. Usually I'd go to the tire service center. Instead I went to Toyota of Huntington Service. It was convenient, location wise. Service writer was courteous and professional. I'll be ready for tires soon and sure to get a quote from Toyota. More

Satisfied Service went well. Was pleased with the friendliness of the staff and the oil change provided on my car. I would recommend this service station to oth Service went well. Was pleased with the friendliness of the staff and the oil change provided on my car. I would recommend this service station to others. More

Excellent Good friendly customer service. Got me in and out in less than an hour. Gave me free maintenance check. I would recommend you check them out. Good friendly customer service. Got me in and out in less than an hour. Gave me free maintenance check. I would recommend you check them out. More

Service department Excellent service yesterday from the whole Toyota team. They took out nails from my front tire. An checked all the other tired too. An every thing was Excellent service yesterday from the whole Toyota team. They took out nails from my front tire. An checked all the other tired too. An every thing was good. More

Tommy is excellent! Although Tommy wasn't my salesperson, he swooped in and saved the day! Tommy was so forthcoming, patient, nice, funny and helpful in showing me how to Although Tommy wasn't my salesperson, he swooped in and saved the day! Tommy was so forthcoming, patient, nice, funny and helpful in showing me how to use the technology inside the car and get the apps that the original salesperson (Sean) did not even know about. By the way, my car upon delivery was not totally clean and waxed. I sent it back to be detailed. This caused more waiting time. In total I spent WAY too much time there - approx 9 hours in total - and I don't have 9 hours to spare. I know that if I have a problem or question, I can go back and count on Tommy to explain it to me - or fix it. If I hadn't ran into him on my 3rd trip back (out of 4 total) I would not have been happy. Bottom line - ask for Tommy. The salesperson I had did not know enough about the car and, he was rude. Buying a car is a heck of a lot more stressful than buying a home so make sure you're comfortable with the dealership and your salesperson. Since I spent so much time there and had to make 4 trips, had a rather rude salesperson who didnt know enough about the car, and the car wasn't clean although they had over 12 hours to do so, i am not recommending this dealership based upon my own experience. Tommy is terrific but can't imagine he could be there 100% of the time. That is my honest review. Who knows, maybe a different salesperson could be a different experience BUT my salesperson tried to sell me remote start for $450. I declined saying I would take it somewhere else for $165. TOMMY was the one who told me I had it included in my package and it was even ON THE WINDOW sticker! Tommy to the rescue - again! Training is key but was lacking here. Tommy made sure all proper apps were installed and it was working (Although the app seems to be hit or miss, that's not the dealer's fault). More