Empire Toyota of Huntington

Absolutely a nightmare I received a call stating that everything was approved, when I arrived I was asked to pay for DMV chargers once that was done I put insurance on the v I received a call stating that everything was approved, when I arrived I was asked to pay for DMV chargers once that was done I put insurance on the vehcial. Once I went into Finance restart a delay in the process ask me to give them a few days a few days have been to a week and all this time the vehicle had car insurance and registered to my name. I never took the car it took me over a week to receive my refund he was such a horrible experience I would not recommend anyone to go to Huntington Toyota. None of the managers could even answer any of my questions how could this happen all they did was give me the run-around until I made a phone call to corporate. More

Excellent Service I had an excellent experience the other day. The waiting area is very comfortable. The bagels warm. And the service agent very professional and fri I had an excellent experience the other day. The waiting area is very comfortable. The bagels warm. And the service agent very professional and friendly! More

Excellent customer service I always driving from Brooklyn to your place cause y'all guys have an exceptional customer service that any others places don't have, y'all guys well I always driving from Brooklyn to your place cause y'all guys have an exceptional customer service that any others places don't have, y'all guys well oganize, extremely nice. When you coming @ the service entrance somebody already there and ready to welcome me, especially Michelle she was the one who met me at the service entrance she's so nice I give her a million stars for that service she provided me. More

Disappointed The buying process was okay, but the issue is they didn't follow through on the missing accessories they promised to send me. Even after calling and e The buying process was okay, but the issue is they didn't follow through on the missing accessories they promised to send me. Even after calling and emailing many times, including to the general manager, I got no response. They lost a customer for some minor thing with nominal amount as I, for sure, won't be back for another car to Toyota Huntington. This experience left a bad taste in my mouth. More

Pathetic. Visited to inquire about a specific Toyota model. Spoke with Robert, who was knowledgeable and insightful. I had researched Toyota models in depth Visited to inquire about a specific Toyota model. Spoke with Robert, who was knowledgeable and insightful. I had researched Toyota models in depth, and the one that I wanted had a number of features that I liked, including safety improvements which were a consideration because I have a child. Unfortunately, Robert brought over his vapid "supervisor". This guy's first comment off the bat was that he had "never had anyone consider a specific Toyota model because of safety issues". Wow! I mentioned to him that I had a child, and this was important to me. He next said, "Are you planning to get into an accident?". I had to do a double take. He then repeated the same comment! Obviously this guy was clueless that a parent not only could be concerned about their child's safety, but also that there may be other drivers on the road who cause accidents. I looked at Robert, and shook my head, incredulous at such comments. I suggested to Robert that he talk to this "supervisor" and teach him about customer concerns and respect. I then got up and left this dealership, having wasted my time. If Smithtown Toyota hires individuals as "supervisors" who are clueless about safety concerns, incompetent at customer relations, and whose thoughtless comments cause an interested party walk out of the dealership on a dime, then this unquestionably is not a dealership from which I would trust purchasing a car, and definitely not one that lives up to its statement on its website that it values their relationship with their customers. Poor Robert, who has to work with such people. An awful experience, they need serious internal reflection. Beware... More

being lied too. The salesman and sales mgr.were very good. The after sales mgr. lied to me so that I would purchase addition coverage which I would not of bought had The salesman and sales mgr.were very good. The after sales mgr. lied to me so that I would purchase addition coverage which I would not of bought had I known the truth. More

Dishonest The worst car buying experience in 40 years. I would happily pay more to shop elsewhere. While trying to find out about the delivery of my purchase, The worst car buying experience in 40 years. I would happily pay more to shop elsewhere. While trying to find out about the delivery of my purchase, I was put on hold for 10 minutes. I went back to the dealership only to be told it was "impossible" to know when the car would be delivered. When I left my deposit I was told the car would be ready for pick up in 4 days. When I came back in 4 days they told me it was I possible to promise a delivery date, but then said no later than 10 days. 4 days later they said they had no idea when the car could be delivered. The price was good, the service was without doubt THE WORST. More

Never Toyota again You buy a Rav 4 ...in addition 2 other Prius at the same time(Smithtown)...you spend over $33,000 and you need a new transmission with 70K miles(less You buy a Rav 4 ...in addition 2 other Prius at the same time(Smithtown)...you spend over $33,000 and you need a new transmission with 70K miles(less than 4 years old)...that is completely ridiculous. New transmission 5,500 with a one year warranty...why would I ever bother again. More

I had an excellent experience with everyone. All the people I saw and spoke with were courteous and helpful. The servicing of my car didn't take long which I was happy about. All the people I saw and spoke with were courteous and helpful. The servicing of my car didn't take long which I was happy about. More

Treated like a Queen at Huntington Toyota courteous and thorough treatment of customer. No details left out. Told where everything was located. Home made cookies & coffee available to customer courteous and thorough treatment of customer. No details left out. Told where everything was located. Home made cookies & coffee available to customers. TV and comfortable seats. Car parked to exit in the easiest way possible. They thought of everything. More