Empire Toyota of Huntington

best dealer experiance ever my wife brought our corolla in for a recall and was delighted by getting a manicure while she was waiting, they told her how long it would be and it w my wife brought our corolla in for a recall and was delighted by getting a manicure while she was waiting, they told her how long it would be and it was timed perfectly she came home raveing about the service quality, respect, and of course her newly manicured fingernails!!! More

Regular Maintenance The service for my maintenance was not only excellent, including of course the advisor who took my information. My biggest surprise was that the lengt The service for my maintenance was not only excellent, including of course the advisor who took my information. My biggest surprise was that the length of the service was shorter than I anticipated. I was used to waiting longer than usual, but not this time! More

Schedule Maintenance As soon as I brought my vehicle into the service bay ,Service advisor Michelle was there to greet me. She took my information and stated clearly the As soon as I brought my vehicle into the service bay ,Service advisor Michelle was there to greet me. She took my information and stated clearly the service that was to be performed, her demeanor was friendly and professional. The service waiting area was comfortable and well lighted and the availability of coffee,tea or bagels was a plus. Overall my expectations were satisfied and I would not hesitate on coming back for my next visit. More

Bait and switch This dealership should really be known as "Bait and Switch Toyota." We visited the dealership and the next day was contacted by the salesman who acce This dealership should really be known as "Bait and Switch Toyota." We visited the dealership and the next day was contacted by the salesman who accepted our offer and told us to come in to sign the papers. This is when we should have been tipped off that there was a problem. He wanted a deposit for a car that was not there. Promised that money would be refunded if we did not approve the car when it arrived. With the security of using a charge for the deposit we went to arrange the sale. Right at the end, the salesman excused himself to check the details. He returned saying; "You are going to hate me, you are really going to hate me in a minute. I made a mistake. I quoted you for the wrong car. You are going to have to pay more for the car you want. I quoted you for a front wheel drive." At that point, after waiting in the dealership for almost an hour, we stood up and walked out. It was obvious that they lied to get us back in thinking that we would just pay the extra $$$$. Would not go to this dealership. We don't recommend! More

CPO car dept Belligerent and Rude Went in looking for a good used car for my daughter to learn and get her license with. The salesman told me the car I was interested in on the website Went in looking for a good used car for my daughter to learn and get her license with. The salesman told me the car I was interested in on the website was gone. when I asked how he knew that his answer was -I work here! (when I asked him to actually check inventory, the car was in the shop - not sold.) Then I got to meet the used car manager who told me the car was not safe and implied I didn't care about my daughter's safety (I guess they sell unsafe cars here, that's nice to know) Next he asked me if "money was an issue". I told Him i recently purchased 2 new cars from that dealer ship -a $40,000 Avalon and a $60,000 Sequoia. his next remark was -"so moneys not an object, buy her a new car". I explained I just wanted something she could learn on, he implied I was cheap and told me I should "Go to Chevy" and "Go to Ford" if I wanted a cheap car.I guess I should be thankful since that was an excellent suggestion - I did go to another dealership and purchased an excellent certified pre-owned vehicle that my daughter loves. I would think anyone in sales would know the way to sell someone something is not to insult them and tell them to go to the competition. The salesman who sold me my cars was Danny Bubb -he was a great salesman and a sweetheart of a guy. Sorry to say he is no longer there. I hope the owner of this dealership reads this - I would never spend another dime in that dealership, and I would advise my friends the same way. More

Painless a. I was able to get an appointment immediately b. Michelle who helped me was quick, efficient and to the point. c. I was in and out in 45 minutes. a. I was able to get an appointment immediately b. Michelle who helped me was quick, efficient and to the point. c. I was in and out in 45 minutes. More

"EXCELLENT...QUICK...PROFESSIONAL" Fantastic service department extremely well run. Michelle explained all that I needed in detail. She was knowledgeable courteous and professional. Def Fantastic service department extremely well run. Michelle explained all that I needed in detail. She was knowledgeable courteous and professional. Definitely the place to go!! More

Home of the hidden fee I saw on several websites sites the car and color I was looking for at a fair price- a Toyota Prius. We agreed on a price which was the advertised pr I saw on several websites sites the car and color I was looking for at a fair price- a Toyota Prius. We agreed on a price which was the advertised price. I didn't haggle because I thought it was a fair price for a Certified car. The car was a bit of a mess, and we agreed on several provisos to clean it up and make some repairs at no extra cost. When it was time to sign the sales agreement a fee of $895 suddenly showed up. I was told this was for "dealer prep". I told them there was no way I would pay it and got ready to leave when the salesman played the "I'll talk to my manager" game. Naturally the fee was waived. When it was time to pick up the car, I asked for the Toyota Certified Car documentation. I was told that it wasn't certified because I didn't pay the exorbitant hidden fee. The CarFax indicated that the car was certified even before I had come in to buy it. I have to admit I was treated very politely and courteously by both the salesman (Joe Costa) and finance guy (Ben Cella). They did make good on the agreed repairs which I insisted be part of the sales agreement. I would have walked, but the car was exactly what I was looking for. As an aside, they pulled the same crap back in 2010 when I was buying a new 2010 prius. When it came time to sign the sales agreement, there was a $750 fee for "dealer prep" in addition to the dealer prep fee on the sticker. That time I just walked out and got the car elsewhere. Watch out for these guys and make sure you get everything in writing, and especially watch out for hidden fees suddenly appearing. They are truly The House of Hidden Fees. More

Professional and excellent Nice atmosphere, fast service. I was treated with courtesy and repair all parts to my satisfaction. Mr. Vargas explained to me clearly what he had wo Nice atmosphere, fast service. I was treated with courtesy and repair all parts to my satisfaction. Mr. Vargas explained to me clearly what he had worked to my car. More

great aervice Very cordial and knowledgeable. Effecient. I have lost words how to discribe the good experience. Justin was very friendly and helpful to close the sa Very cordial and knowledgeable. Effecient. I have lost words how to discribe the good experience. Justin was very friendly and helpful to close the sale. More