Empire Toyota of Huntington - Service Center

Rodrigo, Assistant Service Mgr. was very professional & informative. Appreciated ride home & when repair completed the same nice young man came & brought me back to Toyota. informative. Appreciated ride home & when repair completed the same nice young man came & brought me back to Toyota. More

Work done as expected Work was done promptly, with courtesy, and without any attempt to push unnecessary services. My second visit to this facility; I will be back again. Work was done promptly, with courtesy, and without any attempt to push unnecessary services. My second visit to this facility; I will be back again. More

I called for a service recall on Sunday. I was told the person that schedules recalls wasn’t there on Sunday and they would call me the next day. On Monday afternoon I called back after not hearing anythin person that schedules recalls wasn’t there on Sunday and they would call me the next day. On Monday afternoon I called back after not hearing anything and I was told they were busy and would call back. Finally on Tuesday I received a text message to schedule. I scheduled for the next day at 9:30. The recall paperwork said it should take 45 minutes. When I dropped my car off at 9:30 I was told it would take 2 hours. I waited and waited. Finally at 1:30 I called to check on my car after hearing nothing only to be told the one person who could help me was on lunch break. He finally called me around 2 to pick up up my car it was ready. When I went to pick it up there was no one at the reception desk and I wandered around looking for someone to help me for ten minutes before looping back around and finding someone at the reception desk. The communication at this service location is horrible. The next day I noticed a strange sound when reversing. There is a flap of metal hanging from the bottom of my car. It was not like that before going to Toyota. I called and asked if the safety recall involved going under the car and was told no it did not. I explained the problem and was told “You have the car, it is in your possession” Basically absolving themselves of any wrongdoing. More

Maintenance & inspection & brakes Charged a “check out fee” of $31.30 on top of the amount that I was told was the total. This fee was never discussed. Charged a “check out fee” of $31.30 on top of the amount that I was told was the total. This fee was never discussed. More

Great Service provided by management The manager, Romeo Mejia was very accommodating and helpful during the process, I really appreciate his help and the assistance of the service center The manager, Romeo Mejia was very accommodating and helpful during the process, I really appreciate his help and the assistance of the service center staff. More

Great service! I was greeted at my car, treated fairly and my vehicle was returned on time as promised. I will be using this center in the future and my vehicle was returned on time as promised. I will be using this center in the future More

Juan Vargas took care of me very well ! He saw what I Juan Vargas took care of me very well ! He saw what I was going through and stepped up and took care of my problem. Thank you Juan Vargas took care of me very well ! He saw what I was going through and stepped up and took care of my problem. Thank you Ioannis More

The service department was great!! They make everything go quickly and smoothly. I dropped my car off and they have me a ride home. My car was finished a few hours later. They picked me up and brought me b go quickly and smoothly. I dropped my car off and they have me a ride home. My car was finished a few hours later. They picked me up and brought me back, handed me the keys and I left. I was in and out in two minutes both times! More

Awesome. Received well and kept me updated. Completed on time. Sunny is pleasure to work with. Kept the car clean. Spoke in detail about my car condition and gave me advise on how to maintain. time. Sunny is pleasure to work with. Kept the car clean. Spoke in detail about my car condition and gave me advise on how to maintain. More