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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,207 Reviews

2,207 Reviews of Empire Toyota of Huntington - Service Center

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January 25, 2020

I purchased 4 new tires. Later that day the tire pressure monitoring light came on due to a leak in one of the tire valves. I called to let the dealer know. I went back the next day for the repair More

by disappointed customer
Recommend Dealer
No
Employees Worked With
Service Department
Feb 11, 2020 -

Empire Toyota of Huntington responded

We are saddened to see your feedback and ask that you please contact lsantos@eagny.com at your earliest convenience. We would like to discuss this situation further and would like to provide you with the service you deserve. Thank you.

January 24, 2020

Service was awesome! It is always a pleasure dealing with Toyota Service Dept of Huntington. They are fast, honest and salesperson is very friendly and courteous! The wa More

by lklj1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Bonilla, Service Department
Jan 27, 2020 -

Empire Toyota of Huntington responded

We are happy to see your most recent experience was a positive one. Thank you for your kind words and five star ratings. It is always our pleasure to provide quality and attentive care to our guests and their vehicles. Should you need anything, please feel free to give us a call.

January 24, 2020

The service dept is the best. Kelly is wonderful always has a smile on and goes the extra mile to make sure everything has been taken care of. She is very professional and a pleasure to be around And the m More

by twitty2
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Empire Toyota of Huntington responded

Thank you for your kind feedback on Kelly and Kippy! We are glad they both could show you true 5-star customer service. We appreciate your time and hope you will reach out to us should you need anything else.

January 24, 2020

Great service. Super fast. Kelly was the service advisor that helped me and she made everything so easy. Kelly is the person to see if you need anything! More

by melissa.digirolamo0
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Jan 27, 2020 -

Empire Toyota of Huntington responded

Melissa, we are glad Kelly could provide you with a quality service experience. We appreciate you sharing your kind words about her and will make sure she is informed of your comments. Please feel free to give us a call should you need anything. Thank you for your time.

January 19, 2020

Great sales team but they forgot to turn in the leased vehicle I dropped off to them. I had to call two weeks after turned in to get it done. More

by JACKLAMBERTSON734
Recommend Dealer
Yes
Employees Worked With
Kristin Digesaro
Jan 20, 2020 -

Empire Toyota of Huntington responded

Jack, we certainly do apologize for any miscommunication, but appreciate your positive rating. Thank you for choosing Toyota of Huntington!

January 18, 2020

Fast and on point.... unscheduled appointment and huntington toyota service center took us in no problem . Facility was nice and clean... staff was courteous and helpful as usual.... thanks More

by J.gags
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 20, 2020 -

Empire Toyota of Huntington responded

J. Gags, thank you for your review! Exceptional service is what we're all about, and it's great to know how apparent that is.

January 18, 2020

Great to have a trustworthy dealership to service your vehicle. The staff equally as important to help guide you to do the correct service and take excellent pride in customer satisfaction. More

by Tnovember
Recommend Dealer
Yes
Employees Worked With
Rodrigo Arichabala , Service Department, Toyota ext 418, Juan Vargas, Gracie Agosto
Jan 20, 2020 -

Empire Toyota of Huntington responded

Thank you for giving us the opportunity to serve you! Your review is appreciated by all of us, and we hope you'll keep us in mind in the future!

January 17, 2020

Juan was very friendly. Solved all the problems we had Juan was very friendly and professiional. Solved all my problems. Happy with your Service Center. Not happy with my experience in the dealership on More

by KELLYC1939
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
Jan 20, 2020 -

Empire Toyota of Huntington responded

Kelly, thank you for your review! We'll be sure to share your kind remarks with Juan, and we look forward to continuing to serve you.

January 17, 2020

I was able to get service the same day I called. The staff is attentive and knowledgeable and fast. I was happy with the experience. More

by HAUPP
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 20, 2020 -

Empire Toyota of Huntington responded

Thank you for your 5-star rating! We're happy to have the opportunity to serve you.

January 15, 2020

Terrible service. It took 10 days for them to repair my car. The price I was quoted was increased by over $100 on the invoice. More

by IAMDOCTORSKI
Recommend Dealer
No
Employees Worked With
Sunny did not honor the price he had quoted me and performed services that was specifically was not authorized. , Service Department
Jan 20, 2020 -

Empire Toyota of Huntington responded

Dear Valued Customer, we sincerely apologize for the unexpected delay. Dependent on the circumstance, additional parts and labor costs can be encountered once service has begun, and we're very sorry if this was not made clear. You're welcome to contact kdrago@eagny.com should you wish to discuss your experience in further detail. We hope for the chance to serve you again.

Jan 30, 2020 -

Empire Toyota of Huntington responded

We are very sorry to read this review. We never want our customers to be disappointed or frustrated. Please contact Keith at kdrago@eagny.com at so we can discuss this further with you.

Jan 31, 2020 -

IAMDOCTORSKI responded

I received a call from Keith, the general manager, today. He resolved the issue within minutes. Thank you Keith.

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